SUMMARY:

• Highly skilled and knowledgeable Business Analyst with 8+ years of professional expertise.
• High level of expertise in all phases and methodologies of Software Development Life Cycle (SDLC) including Waterfall, Agile/Scrum and RUP.
• Extensive experience in Business Process Modeling using Visual modeling tools and UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, Timing Diagrams, and Class Diagrams.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS), and GUI Mockup Screens.
• Excellence in Analysis, Design, Development, and Implementation of ETL and reporting components.
• Involvement in Data/Dimensional Modeling, Data Extraction/ Transformation/Loading (ETL), and Business Intelligence Reporting using Tableau.
• Coordinated with architects in various architectural designs like conceptual design and logical design.
• Proficient in conducting Requirement Gathering Sessions like Joint Application Development (JAD), Joint Requirement Planning (JRP) and Interviewing Stakeholders with superior organizational and presentation skills.
• Worked closely with Stakeholders, SMEs and Staff to understand and document Business, Functional and Software Requirements.
• Executed many projects from scratch to deployment phases across diverse domains.
• Skilled in conducting GAP Analysis, SWOT Analysis and Cost Benefit Analysis.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential,MN

Responsibilities:

• Performed extensive "GAP Analysis" of the Wealth Management application to document existing business process flows and derive requirements for the proposed functionalities.
• Administered Joint Application Development (JAD) sessions and interviewed end - users to elicit business requirements; Categorized and documented these requirements in the form of user stories and epics.
• Collaborated with the Product Owner to conduct story writing workshops; participated in writing user stories, defining acceptance criteria and estimating the level of effort to complete each user story.
• Teamed-up with Subject Matter Experts to comprehend the artifacts within Investment Portfolio Management, Performance Management, Trade Lifecycle and Asset Management including asset allocation, asset diversification, risk & return analysis and cashflow management.
• Assisted solution architects to develop technology solutions for the wealth management application and asset classes including Equities, Commodities and Fixed Income instruments.
• Gathered functional requirements, analyzed workflows and created narrative Use Cases to develop new process workflows for the Wealth Management application.
• Employed tools such as MS Visio and Balsamiq Mockups to create UML diagrams, wireframes and screen mockups to capture functional requirements of the proposed application.
• Participated in daily stand-up meetings to assist the Scrum Team to prioritize work and resolve technical issues.
• Utilized Agile tool "JIRA" for backlog management and created reports for Sprint meetings using Burndown Charts and Task Boards.
• Employed document management tool "Confluence" to ensure efficient cross-functional collaboration.
• Collaborated with the Scrum Master in conducting Scrum ceremonies including Sprint planning, Sprint review and Sprint retrospective sessions.
• Coordinated with business partners to develop a test plan and conduct User Acceptance Tests (UAT's) to validate the application.
• Collaborated with diverse lines of business to understand the application's cross-functional impact and devise a mitigation plan.
• Executed SQL queries to extract data from the database to check the data for consistency.

Environment: Agile (Scrum), MS Visio, Balsamiq Mockups, JIRA, Confluence, MS Office Suite, HP ALM (Quality Center), SQL Server, XML.

Sr. Business Analyst

Confidential,MN

Responsibilities:

• Tekk Financial is a Financial Services partner with healthcare firms such as HealthCare Services Corp and Assurant health to handle the backend process of medical payments and data management.
• Worked on Assurant’s "Affordable Health Insurance" feature that finds valuable low-cost health insurance plans.
• Involved in analysis for Pega Smart Investigate Frame work for payments, Treasury and Securities for customers.
• Involved in generating and documenting one of the project in P&C insurance company and was involved in various other techniques for various P&C LOBs.
• Used PMF (Project Management Framework) tool to Guide teams through sprint/iteration planning, capturing objectives and capacity so that teams can more accurately predict the amount of work they can manage in their sprint.
• Learned the system, delivered and mentored client’s team members and partners the Pegasystem’s Smart BPM & PEGA Scrum Methodology.
• Defined Functional Test Cases, documented and executed test script in Facets system.
• Worked directly with Business Users to define and prototype Qlikview Applications.
• Managed all the RFIs, RFPs, Work Orders, Daily Field Reports, etc. through SharePoint.
• Involved in the Elaboration phase with the Clients business team and captured the requirements using the DCO.
• Worked on Pega PMF (Project Management Framework) to maintain work status across projects.
• Applied Agile Methodologies for the project and used practices such as Program Backlogs, Iteration Backlogs, Daily Standup Meetings, and Poker Sessions.
• Designed, developed, tested, debugged and implement Qlikview solutions based upon specified requirement.
• Facilitated requirement discussion with client and technical developers for the HCS Provider network management enhancement.
• Gathered document and managed requirements through interviews, surveys, meetings and brainstorming sessions.
• Conducted JAD sessions to review the documents and resolve requirement conflict between stakeholders. Assisted the teams transition from a waterfall to a Scrum/Agile process.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Experienced in Use Case and built Use Case Diagram/Activity Diagram using MS Visio.
• Using Qlikview Functions (Date and Time, Keep, Join, Mapping, String & Input Fields, etc.)
• Involved in creating automated Test Scripts representing various Transactions, Documenting the Load Testing Process and Methodology. Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Took part in production support for these applications.
• Created plans, test case summary, configurations, pre-conditions, steps to execute and expected outcomes for Test Cases and ran User Acceptance Test (UAT).
• Worked in the Release Management team to release the right version of the software to the market.
• Provided low-resolution support to the client and provided technical and troubleshooting support to the team.

Environment: MS PEGA7.x, MS Visio, Agile, QlikView, ArcGIS, UAT, MS SQL Server, MS Word, MS Excel, UML.

Quality Analyst 

Confidential,KY

• Undertook business rules vs requirement analysis to differentiate rules from requirements to document business requirement document (BRD).
• Finalized all the requirements and prepared Business requirement document (BRD)/Functional Specification Document (FSD) to document all scenarios.
• Wrote, reviewed and approved qualification and validation protocols and reports as well as executed protocols. Resolved protocol discrepancies and deviations.
• Performed performance qualification for the Autoclave Maximum and Minimum Porous Load.
• Worked closely with the Analytics team to perform Temperature mapping studies for Vessels.
• Prepared and executed protocols and prepared final reports for IQ, OQ and/or PQ of equipment’s such as Incubators, Centrifuges, Freezers, Autoclaves, Vessels, etc.
• Performed detailed integration analysis to identify core data elements of member profile, preferences, data touch points of Master Data Management (MDM) integration with Exim Online, and 5 other system.
• Updated all construction project documents on SharePoint.
• Received and reviewed the Request for Information (RFI) and Request for Proposal (RFP) documents from the contractors.
• Compiled the daily field reports from various inspection engineers, reviewed them and uploaded them on SharePoint on daily basis.
• Maintained the database for RFPs / RFQs and prepared proposals for new bidding projects.
• Worked closely with the Equipment validation team to prepare and execute As-found and As-left qualification Protocols for TOC Analyzer. Calculation and interpretation of data for Equipment Validation Studies.
• Reviewed and modified Standard Operating Procedures (SOPs).
• Generated test procedures to validate new or previously invalidated equipment/processes.
• Actively participated in conducting Risk Assessments, Reference Data Systems (Source Media’s Asset Securitization).
• Conducted Annual Performance Qualification for the Protocols that were previously executed.
• Generated Data calculation reports on Excel spreadsheet for the Run’s performed for Performance Qualification of Autoclaves and Isolators. Worked on Qualification review on the protocols.

Environment: Windows, MS Word, SharePoint, MS Visio, MS Excel, SOP, MDM, Source Media.

Business Analyst/Quality Lead

Confidential,MI

• Analyzed software, system study and created Business Requirements Description Documents.
• Worked with product owners, scrum masters and teams to create good product backlogs.
• Scheduled and facilitated meetings with the SMEs and Project Stakeholders for developing Business Requirements and Functional Requirements through interviewing, brainstorming, JAD and JAR sessions and various other techniques for various P&C LOBs (Commercial Property, General Liability, Garage, Dealers Blanket, Commercial Auto, Underwriting and Claims).
• Responsible for working with the Scrum Master, Product Owners in facilitating Scrum meetings - Sprint Planning meeting, Daily Scrum meetings, Sprint Review meeting, and Spring Retrospective meetings.
• Made certain that user stories were good, had business values and story points and ensured that the user stories had acceptance criteria.
• Guided the development teams to break down large and complex user story into simplified tasks for execution during the Sprint Planning meetings.
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories. Developed GIS system and defined metrics to evaluate performance in innovation, customer satisfaction employee participation.
• Involved in Functionality Testing, Regression Testing and Ad-Hoc Testing of ecommerce features for analysis on Mobile Devices.
• Extensively used Mobile Device Emulators for Android, iOS, BlackBerry for Payment Gateway requirements validation.
• Created test cases, test conditions matrices, and test scripts based on system and business requirements and reviewing test results.
• Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
• Conducted peer reviews for scheduled upgrades, enhancements, and software fixes to verify intent of change was carried through the entire project.

Environment: PEGA PRPC 6.1, Moble Apps, iOS, Ecommerce, Oracle, UAT, and MS Visio.

HealthCare Business Analyst

Confidential, NC

• Created project sizing documents and high-level estimates using the PEGA sizing tool.
• Evaluated BPM tools including Appian and Red Hat’s Polymita.
• Responsible for working with Pega Systems for migration estimates and process for Pega 7.1.
• Worked directly with business users to define and prototype Qlikview Applications.
• Worked with senior management to plan, define and clarify dashboard goals, objectives and requirement using iRise Software Simulation.
• Worked on MDM while working in reporting process. Integrated and mapped GIS data to Memberships for report viewing.
• Worked in a client facing role for Benefits & Care Management Systems. Worked on consolidating reports for Medicare and Medicaid processing.
• Designed, developed, tested, debugged and implemented Qlikview solutions based upon specified requirement.
• Developed data conversion programs for membership, claims, and benefit accumulator data-converted thirteen corporate acquisitions.
• Supported integrated EDI batch processing and real-time EDI using FACETS.
• Captured all HIPAA-related EDI data in the repository using FACETS.
• Accepted inbound transactions from multiple sources using FACETS.
• Supported integrated EDI batch processing and real-time EDI using FACETS.
• Validated the following: 837 (Health Care Claims or Encounters), 835 (Health Care Claims payment/ Remittance), 270/271 (Eligibility request/Response), 834 (Enrolment/Dis-enrolment to a health plan).
• Extracted, transformed and loaded data from multiple sources into Qlikview applications.
• Created QVD’s & updated on timely basis as database updates. Deployed applications on production server and set up automated data reloads.
• Developed User Interactive Sheets & Reports as business needs. Developed extensively Alerts, Variables, Input boxes, calendar & Macros.
• Implemented Star & snowflake schema. Wrote SQL Scripts to load the relevant Data in Qlikview Applications.

Environment: Pega 6.x, Oracle 11g, Mobile Apps, Appian, Polymita, Geographic Information System (ESRI GIS) iRise, Excel, Qlikview 10 /11, MDM, Windows Server 2008 R2.

Business Analyst

Confidential, New York, NY

• Prepared Business Requirements Documentation (BRD) and Functional Specifications Documentation (FSD).
• Facilitated JAD sessions to embrace a problem’s dimensions, possible causes, requirements, to propose alternative solutions and to reach a decision.
• Followed the UML based methods by using MS Visio to create Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Performed Data Analysis and Data Validation by writing SQL queries against the database.
• Performed Requirement Analysis including Data Analysis and GAP Analysis.
• Coordinated work plan between Project Manager and client with MS Project, implemented and managed migration process & developer fixes; retested fixes; scheduled and tracked progress for team members of project through completion.
• Organized meetings with the development teams to elicit Use Cases and documented them.
• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the Project Manager to develop both High-Level and Detailed Application Architecture to meet user requests and business needs.
• Documented Acceptance Criteria and created Definition of Done (DoD) for teams.
• Conducted Impact Analysis when there was any change in the requirements and updated the Business Requirements Document (BRD) and Systems Requirements Specification (SRS).
• Performed UI Design and Analysis. Involved in GUI interfacing and prototyping, System Integration testing and created Test Cases and Test Scripts.
• Created User Stories as per functional requirements.

Environment: Agile/Scrum, Rational Requisite Pro, MS Visio, MS Excel, MS Project, Erwin, Quality Center, Clear Quest and SQL, MS Projects, JIRA with Confluence for collaboration.

Business Analyst

Confidential,NJ

• Interacted with underwriters to understand multiple data points. Prepared Data Flow Diagrams using MS Visio for better clarity and to ensure documented process.
• Understood and analyzed how each data was used in the report, its placement and use by end customers (Regulatory).
• Analyzed, documented, and managed all project requirements and changes to requirements throughout the Software Development Life Cycle.
• Gathered final requirements and drafted the BRD and Business Data Flow Diagrams.
• Developed Test Plans and Test Cases according to business requirements. Dealt with change requests that were carried out using Rational Clear Quest.
• Identified and documented Issues, Risks and Gaps and their descriptions and impact.
• Maintained Test Matrix with the test results obtained during testing phase. Participated in UAT and worked with bug and defect tracking.
• Actively participated in writing User Manuals. Assisted the QA personnel in the creation of Test Cases using Rational Test Manager.
• Conducted JAD sessions to facilitate discussion between the different users to resolve issues and came to an agreement.
• Developed Test Cases, Root Cause Analysis reports, ensured proper placement of business controls, re-engineered business processes.
• Reviewed screen/report designs. Interacted with suppliers to understand how this system could interface with their inventory system.
• Performed System Testing to ensure that the compiled software components of the applications adhere to Project Standards, Performance Criteria and Functional Specifications.
• Created and monitored defect tracking process and reported bugs to the development team. Involved in identifying the base testing efforts on a prioritized feature schedule.

Environment: Rational Clear Quest, MS Project, Erwin, MS Visio, MS Office Suite, Business Objects, ETL, Mainframes.