SUMMARY:

• QA/BA/UAT Test Consultant experienced supporting a project from inception through to post production and capable to wear many hats during the project lifecycle including; business analysis, quality assurance/software testing, client advocate and liaison between IT and the business users.
• Focused on defining the business needs then transitioning to the test effort to make sure built the right thing and built it right.
• Focused on assisting software engineers deliver the highest quality code.
• Resourceful and adept to join a project and come up to speed quickly.

TECHNICAL SKILLS:

• Microsoft Visual Studio
• Microsoft Visio
• SoapUI
• JIRA
• HP Unified Functional Testing (UFT)
• Quick Test Pro (QTP)
• Quality Center (QC)
• CA Agile Central (Rally)
• Pega PRPC
• Selenium
• Lisa Virtualization
• VBScript
• TSL Script Language
• Load Runner
• SQL
• ORACLE
• DB2
• Query/400
• XML
• HTML
• JAVA Script
• .NET
• Mainframe COBOL
• MS Office Suite (Excel
• Access
• Project
• Word)
• Clear Quest
• Share Point
• Lotus Notes
• UNIX Shell
• Visual Basic
• C Shell
• Microsoft Visual SourceSafe
• PVCS Tracker.Microsoft Office 2013
• Windows 10
• MS SQL Server 2008
• MS Visual Studio 2010
• Pega 7.1
• MS Visual Basic 6.0
• AS/400
• Liason Delta 5.1 and ECS
• MAC OS 10
• UNIX (SunOS
• OSF
• X - Windows)
• MS DOS
• Microsoft IIS
• Apache HTTP Server
• IBM WebSphere and Oracle WebLogic Application Servers
• Oracle/DB2/SQL Data Base Servers.

PROFESSIONAL EXPERIENCE:

Confidential, Coral Gables, FL

Business Analyst \ UAT Test Consultant

Responsibilities:

• Documenting the “AS IS” for existing web-services including information for the development team to integrate existing MSP services with the new PEGA applications. (i.e., schema, XML, WSDL and URL endpoints, data mapping).
• Responsible for collaborating with the business and technology teams to understand and document requirements and user stories.
• Documented requirements, process and workflows using MS Visio Word and Excel.
• As a member of an Agile Scrum attended backlog grooming, sprint planning, 15 minute daily stand up meetings, sprint demos (Capture and Replay sessions) and sprint retrospectives.
• During sprint demos captured feedback and documented meeting minutes including action items and parking lot items. During demo replayed stories to show updates to software addressed previous feedback.
• Assisting the developers with assembly test of webs services using SoapUI and other features internal to Pega (i.e. Clipboard).
• As a designated subject matter expert (SME) provided support to the training team by attending online training sessions with beta testers. During these sessions answered user questions to clarify functionality and documented user concerns these notes were handed off to the developer and workflow manager.
• As a designated subject matter expert (SME) provided phone and office support to beta tester users, deciphered if user issues due to user error, defect or out-of-scope issue (requiring new requirement).
• Documented defects discovered during UAT into Quality Center (UFT/ALM).
• Assisted in defect triage determining defect severity and priority and scheduling target release date.
• Documented BRDs for proposed solutions along with steps to help QA recreate issues and test the solution.
• Generate defect reports for triage meetings (using quality center and custom sql queries for report generation).
• Update defect status in UFT (including status, target release date) and confirm developers and testers comments, steps, screen prints are included.

Confidential, Plantation,

Quality Assurance Engineer

Responsibilities:

• Worked on Agile Scrum Team from envisioning to project completion including; sprint planning and execution, sprint 0 backlog planning and backlog grooming, 15 minute daily stand up meetings, story point estimations, definition of QA tasks and tasks estimations, show and tell and sprint retrospectives.
• Created test scripts for Assembly/SIT testing and maintained the test plan, test lab and issue defect repository in Quality Center. Later assisted in the switchover to Rally as the new archival for QA artifacts.
• Worked alongside 7+ developers helping them execute and analyze results for unit and assembly testing for code developed in Pega PRPC including; workgroup access, workbaskets, worklists, service level agreements (SLAs), process flows, decision tables, decision trees, web services (inbound/outbound XML messages), GUI form validations. Also used LISA virtualization and Activities to create mock data for testing until live services were available.
• Every three sprints assisted in SIT testing which focused on functional and end-to-end processing involving more than fifteen interfacing systems involved in the processing of the disputes transaction and tested the functionality driving the automation/de-automation of business rules.
• Created test scripts and executed functional, GUI and end-to-end testing to test additional requirements for the user interface to support the Wallet Provider ID feature for Apple/Samsung/Android Pay.
• Defined test data characteristics and worked with Test Data Management team and the developers to set up and maintain the test data and the test environments.
• During assembly test phase leveraged relationships effectively with the product owners to clarify acceptance criteria as well as identified opportunities to design improvements.
• Assisted in the preparation of test strategy document.
• Executed SIT/Integration/Connectivity testing.
• Created and maintained requirement traceability matrix and performed requirement risk assessment during status report meetings with the end-to-end test manager.
• During backlog grooming asked helped flush out details that resulted in enhancements to acceptance criteria and addition of user stories to the product backlog.
• Provided suggestions during sprint retrospectives that promoted continuous improvement and helped advance agile maturity of the team.
• As a member of the QA Community of Practice took part in discussions that help shape the future direction of QA by identifying ways to increase efficiency and streamline processes.
• Worked remotely with the developer and end-to-end test manager to successfully implement and deploy the feature.
• As part of delivery transformation goals, worked with automation developers to identify opportunities for test automation (QTP/UFT).
• Attended proof of concept demos for test automation frameworks implemented in QTP and Selenium and provided feedback on the automation test frameworks which reduced time to market and cost overhead for manual test effort.

Confidential, Parsippany, NJ

BA \ UAT Test Consultant

 accomplishments:

• Conducted interviews with stakeholders and job shadowing with the business users to gather requirements and information necessary for Fit GAP Analysis.
• Documented AS IS and TO BE system diagrams and performed Fit GAP Analysis.
• Documented end-user business requirements (BRD).
• Translated BRD into functional/technical specifications (FRD) for developers in Agile environment.
• Worked with lead developer during data analysis and data mapping utilizing SQL.
• Created work flow diagrams, wire frames and screen mock-ups.
• Assisted the Project Manager in project scheduling, monitoring and tracking.
• Created a requirements traceability matrix to map coverage of requirements.
• Worked with lead developer to plan, document and run system and full loopback testing, analyze results and troubleshoot issues.
• Worked with QA Business Manager to analyze and create data for system and User Acceptance Testing (UAT).
• Assisted the business users in performing end-to-end UAT testing.
• Verified DB2 and SQL tables populated correctly reflecting data mapping changes and adjudication of claims.
• Assisted troubleshooting error reports from the pilot insurance payer (MSC) for failed outbound (837) transactions.
• Performed root cause analysis and suggested resolutions to issues identified during system and User Acceptance Testing.
• Liaised for business and functional owners translating business needs into technical requirements. During root cause analysis and gave input regarding solution proposals.
• Set up and managed Test Plan, Test Lab and Defect management in HP Quality Center.
• Created User procedures and trained the business users on the modified data entry systems.

Confidential, Somerset, NJ

Quality Assurance Analyst / Senior Test Engineer

 Achievements:

• Hit the floor running, quickly learning the existing RXClaim system and the new software gaps under test using the functional requirements, application designs, on-line training and archived system documentation.
• Designed test case scenarios and created a traceability matrix to map the requirements to the scenarios to verify complete test coverage of requirements.
• Used Quality Center tool to archive test cases and results and for defect tracking.
• Manually created large amounts of test data using an AS400 front-end application. Data setup was extensive and involved creating policies with pharmaceutical drug plans (CAGP) and linking them to membership enrollment in order to test specific logic for adjudication of RxClaims.
• Extensive use of QUERY/400 (WRKQRY) to verify plan and membership data and modify test data.
• Executed adjudication tests for coordination of benefits and adjudication of prescription drug claims.
• Executed test cases in a short timeframe, communicated issues, re-tested fixes, executed several rounds of regression testing, and completed testing of the software on schedule.
• Utilized good communication skills to interface daily with our offshore QA and development teams.

BA/System Integration Tester / UAT Test Lead

 Achievements:

• Conducted interviews and brainstorming sessions with stakeholders to gather business requirements.
• Authored process flow diagrams, business use cases, business and functional requirement documents (BRD, FRD).
• Assisted QA team as liaison to clarify issues, propose solutions and troubleshoot during system testing.
• Co-authored the User Acceptance test scripts with KPMG (independent auditors).
• Assisted in the coordination and scheduling for UAT activity.
• Demonstrated the new system to New York City Agency users (i.e. Police Department, Mayor’s Office of Contracts, and Department of Finance) and assisted them while running the UAT test scripts.
• During UAT, assisted users with functionality questions and funneled users’ issues to the appropriate development team or point of contact.
• Entered defects and documented potential scope changes identified during User Acceptance Testing.
• Participated in defect triage meetings.
• Scheduled and completed work in accordance with the Project plan documented in MS Project Plan 2003.