SUMMARY:

• A bright, talented and self - motivated analyst, who has excellent organizational skills, is highly efficient, and has a good eye for detail.
• Has extensive experience in the development, improvement, and advancement of operational data systems and analytical techniques.
• Automating routine reports using Excel, and provide needed data and assistance on various projects. Creating data flow and process flow documentation.
• Able to analyze problems and play a key role in devising creative solutions, as well as improving reporting and files for effective data management.
• A quick learner who can absorb new ideas and can communicate clearly and effectively.

KEY SKILLS AND COMPETENCIES:

• Attention to detail and ability to work in a pressurized time sensitive environment.
• Experience running complex and high volume processes.
• Adept at developing and maintaining detailed procedural processes.
• Excellent written and verbal communication skills.
• Experienced in managing multi-level assignments utilizing task prioritization techniques to meet deadlines.
• Highly focused and results-oriented in supporting complex deadline-driven operations.
• Exposure to data warehouse applications.
• Validation of supplied data for sense, consistency and accuracy.
• Sound understanding of relational, object and matrix environments.
• Proficient in: Microsoft Office Suite: Access, Excel, Outlook, PowerPoint, Project, Publisher, Word; Adobe Xi Pro, Adobe Reader, Adobe Publisher, and Salesforce, Windows Operating Systems
• Extensive experience in: Agile, Bitvise SSH Client, Cognos, DocuSign, FoxPro, Jira, Postman, Oracle, SAP,
• Semaphore, SharePoint, SQL/Server, Tableau, Visio, and WordPress, HTML, XML, ToolKit

PROFESSIONAL EXPERIENCE: 

BUSINESS SYSTEMS ANALYST/APPLICATION LAUNCH MANAGER - Contract

Confidential, Fort Worth, TX

• Responsible for validating the application gaps from client requirements
• Supports application testing, QS testing, UAT/Parallel, and post production support
• Responsible for 3rd level application defect/issue/transaction investigation, troubleshooting, identifying root causes, and driving resolution
• Responsible for 2nd level application process monitoring
• Participates in the high level functional solution design
• Documents functional solution design - application specific
• Responsible for application configuration and setup, including system, operational, environmental, and account specific
• Reviews integration mapping documentation
• Report Development via Microsoft Reporting Services, MicroStrategy, and one-of queries
• Developing automated and reusable routines for extracting requested information from database systems
• Writing and maintaining detailed documentation, including user manuals and application manuals
• Translating user and/or systems requirements into functional/technical specifications
• Acting as a liaison between developers and end users to ensure technical compatibility and satisfaction.
• Analyzing complex business problems and assessing how automated systems can be implemented
• Gathering data and analyzing business and user needs in consultation with both business managers and end users
• Providing IT support for regulatory and compliance activities
• Making recommendations on software solutions to support business goals
• Analyzing and defining application functions, business process and user needs
• Performing functional configuration and maintenance for systems based on changing operational and business needs
• Creating documentation such as policies, procedures, workflows and user guides
• Conducting root-cause analysis in support of process improvements
• Working closely with end users to resolve application issues
• Installing and implementing programs and upgrades
• Documenting the specifications, design, features and operation of applications
• Writing and editing user manuals, help systems and other technical documents
• Interviewing developers and other technical resource personnel to ensure accuracy of all information presented
• Executing and delivering project tasks/deliverables within time and budget constraints
• Monitoring application feedback and responding to inquiries
• Writing product information materials to brief sale personnel on product features and benefits

BUSINESS SYSTEMS ANALYST / SR COMMISSIONS ANALYST

Responsibilities:

• Created documentation and nomenclature for specific instructions pertaining to tools management
• Implement effective controls and reporting to ensure integrity of commissions
• Perform ongoing maintenance and improvement of commission calculation tools
• Audit agreements set up in the compensation system
• Conduct data mining related to the compensation data
• Collaborate with AP to set-up, manage, and terminate 3rd party vendors
• Troubleshoot complaints and erroneous settlements related to compensation
• Calculate any eligible spiffs, bonuses or exceptions to contacts
• Calculate monthly ACV add-ons for Direct Sales compensation
• Calculate monthly SP billing report for Direct Sales compensation
•  Pull data from access database system and enter into commission worksheet
• Analyze data going into the worksheet to ensure it’s reasonable (Credit report,Adobe, Gap, 2X, Soundpath, Diamond, Partner, other sources)
• Assign appropriate plans to each Representative for payouts
• Run and distribute monthly reports - manage exceptions
• Work with Sales Operations on exceptions and concerns regarding quotas
• Analyze data to ensure commissions are calculated correctly
• Calculate manually any exceptions to contracts

BUSINESS SYSTEMS ANALYST

Confidential, Alpharetta, GA

Responsibilities:

• Acted as liaison between the business and information systems departments, and participated in the development of new system(s) and enhancements of existing system(s) to support business processes.
• Conducted routine maintenance to existing systems to support business processes.

  Developed and built databases and reporting tools for use in analyzing sales activity, contract activity trends, reports and compliance.

• Created instructional documents for training other BSA’s.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Analyzed large data sets and articulate key conclusions resulting from this analysis to management executives.
• Interacted with the executive management team, field sales force, and internal operations (pricing, contracting, and finance, legal).
• Troubleshoots and resolved help desk tickets submitted by sales and pricing analysts for existing systems.
• Configuring timer jobs depending on business requirements.
• Assignment of proper permission levels for all users of the site as well as configuring anonymous access if required.
• Analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions.
• Served as a subject matter expert and technical resource for sales and pricing analysts.
• Utilizing Cognos and SAP as the data source in extracting, transforming, loading, and updating data daily to Access and Excel for the purposes of data quality improvement, cleansing, actionable data reporting, and analytics for BA’s, contracts department, sales teams, and executive management.

Business Systems Analyst

Confidential, Norcross, GA

Responsibilities:

• Served as a subject matter expert and technical resource for legal, compliance, and tax department.
• Implementation of database design description to define database objects used in tax applications, intended for quality assurance, system owners and users whom would participate in the validation sources of taxes.
• Develop database tools for department heads to utilize logic for various tax pass / fail scenario for mills.
• Develop systems to extract, transform and load mill data for storing in a central location for monthly tax auditing, and payment purposes.

Business Analyst

Confidential, Alpharetta, GA

Responsibilities:

• Served as technical resource for legal and compliance of the contracts department.
• Utilizing key indicators and data points for collection of all contracts (5,000+) to one spreadsheet and database for pass through to SharePoint for approval and migration to new program for auditing purposes.
• Assignment tasking and meetings to ensure conformance with company policy of all active contracts.
• Reported on records for all contract items such as; original contract, all correspondence, changes/deviations, amendments, clarifications.
• Advised management of current contractual obligations; compiled and analyzed data.