SUMMARY:

• Experienced managing consultant offering over 10 years of IT experience involved in all phases of diverse technology projects; BA /MS degrees in MIS; IBM certification in experienced Programming
• Business Strategist; manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and professional acumen to communicate effectively with client executives and their respective teams.
• Expert in agile and waterfall project management methodologies. Able to led projects and known for high-qualities deliverables that meet or exceed timelines and budgetary targets.

TECHNICAL SKILLS:

Software: Windows Office Suite packages, Load leveler American Airlines SABRE Systems, Oracle Sales Comp

Hardware: IBM Think Pad product line, IBM RS/6000 Scaleable Power parallel

Operating Systems: OS/2, Windows 95, XP, 7, NT, and UNIX

Programming: COBOL, Visual Basic, JCL, Assembler, SQL, and HTML

PROFESSIONAL EXPERIENCE:

Confidential, Pasadena, MD

Business Analyst

• System Analyst expert delivering Docupace Epacs system, that delivers the industry first web-based SEC/FINRA compliant electronic processing platform for financial institutions and wealth management firms.
• Client interfacing to determine business requirements, and create and configure business workflows and system processes.
• Created use cases, test plans, and led customer through SDLC complete system implementation.
• Managed customers’ expectations and participate in daily, weekly status updates.
• Engage development and engineering team for problem resolution.
• Lead and trained client on use of the system, by presenting workshops and presentations, demos.
• Work independently, to create project deliverables, (workflow, requirements, training guides etc.).

Senior IT Analyst

• Analyze and assess problems: recommend hardware, software, and office integration: determine use in order to make relevant recommendations on upgrading networking, using LAN/WAN and web/mobile connectivity as appropriate.
• Train clients in all aspects of system, from basic instruction in operating hardware to more complex software applications.
• Purchase computers, maintain and control inventory levels, and implement cost controls to ensure profitability.

Experienced Analyst

• Created and edited storyboards for the Surface Visibility (SV) project. Trained end-user on SV mobile devices. Mapped Legacy system into SAP FDs’.
• Converted complete application functionality based on current Legacy applications. Gathered and documented technical and Architectural requirements for Enterprise solutions using Enterprise Architecture frameworks.
• Acceptance tested Census mobile device for address canvassing during the 2010 Census initiative.
• Created test scenarios and TECRS for developing test scripts. Maintained test requirements test scripts, test status and defects in Quality center. Developed and improved AS-IS and TO-BE business process flows using Microsoft Visio. Gathered requirements from diverse group of Stakeholders using conflict resolution and negotiations.

Sales Manager

• Fully responsible for operation of the Leasing office in regards to compliance, policy enforcement and record keeping with all federal, state and local Fair Housing laws and company policies and procedures.
• Responsible for daily management and supervision of sales team, leasing office, systems, procedures and determination of rent pricing structure.
• Created a motivating environment for the sales team to meet or exceed weekly and monthly goals and objectives. Interviewed, hired and trained personnel while instructing them on company policies and procedures, customer service and product knowledge

Consultant

• Analyzed customer current legacy system to gather requirements for future application implementation.
• Developed necessary specification and modifications to implement Enterprise system applications to meet and exceed customer’s needs and company objectives.
• Trained end-users in specific use of various Oracle and Microsoft applications. Developed comprehensive training manuals for clients use.

Senior CRM Consultant

• I utilized my information technology and business knowledge in providing on-site recommendation, implementation, configuring, troubleshooting and training for Confidential.
• Specialized in the implementation of 3i and 11i Oracle Sales Compensation Module, analyzed customer’s business requirements, needs and objectives and mapped them accordingly to Oracle processes that were implemented.
• Developed necessary specifications and modifications to meet and exceed customer requirements, needs and objectives. Maintained appropriate levels of documentation, using, Oracle’s AIM Methodology for timely and accurate expense reporting.
• Designed technical solutions using diverse technologies for complex and interdependent business problems. Effectively communicated orally with executive management, users, technical and non-technical stakeholders using graphical and visual presentations and facilitating large groups, negotiating and resolving conflicts.

Software Engineer

• Diagnosed complex systems for Confidential ’s large server group administrators. Demonstrated product knowledge to node behavior, switch failures and system errors. Responsible for debugging software issues on Confidential ’s Parallel System Support Programs (PPSP).
• Worked closely with all levels from senior management to end-users to explain system applications and issues encountered while implementing and integrating true management solutions.
• Effectively communicated orally with executive management, users, technical and non-technical stakeholders using graphical and visual presentations and facilitating large groups, negotiating and resolving conflicts.