SUMMARY:

• 8+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design
• Proficient in Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies
• Helped the project managers and stakeholders in performing the cost estimation, cost analysis and benefits
• In depth knowledge of Agile, Agile SCRUM, Waterfall, Rational Unified Process (RUP) methodologies, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D)
• Excellent understanding of EFT system (such as ACH, Fed Wire, BACS, CHIPS, FIX, SMAC, Automated Cash management), Online Banking and the whole Fund Transfer process
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments
• Expertise in broad range of technologies, including business process tools
• Extensive experience in Strategic development of a Data Warehouse and in Performing Data Analysis and Data Mapping from an Operational Data Store to a Enterprise Data Warehouse
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report generation to assure that all aspects of a Project are in Compliance with the Business Requirements
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities

TECHNICAL SKILLS:

Methodologies: Agile, Agile SCRUM, Waterfall, Rational Unified Process, Unified Modeling Language, Joint Application Development (JAD)

Change Management Tools: Atlassian products, Rational Clear Quest, Test Director

Business Modeling Tools: Microsoft Visio, TIBCO business studio, Lucid Charts, MEGA

Business Intelligence: Business Objects, Crystal Reports, Cognos

Project Management: Atlassian products, Microsoft Project, Microsoft Office

Programming: QTI compliant XML, json, Java, SQL

Databases: MS - SQL Server, Oracle, DB2

Industry Exposure: Education, Child Support System, Insurance, Small Business Banking, Financial Services, Credit Cards, Investment Banking

Financial Skills: Loan origination system, Insurance redesign of business application, Credit denial rules, MIS reports generation

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Lead Business System Analyst

Responsibilities:

• Working as a lead business analyst for TestNav product development using agile methodology
• Responsible for requirements deliverables for 22 states using TestNav and Pearson Access Next as a test delivery platform
• Liaison for stakeholders, product owner, Pearson access next team, program technology managers (PTMs), publishing managers (PIMs), application development team, platform development team and testing team
• Supported creation of the roadmap for TestNav System for various releases
• Gauged velocity of the efforts, for the release to ensure requirements deliverables are met for the release before code freeze
• Creating investigation and implementation stories, dev design tasks and sub-tasks for impacts to other functionalities for testing using Atlassian products
• Created mockups using balsamiq mockups and lucid charts to create process flows and use case diagrams
• Created collaboration documents for larger efforts to ensure all the impacts, dependencies is documented at one place and all the impacted teams are aware about the change referring to a single document
• Lead brainstorming sessions with various teams to find a feasible solution with change to TestNav and any other impacting teams
• Helping with sanity testing, functional and mini regression testing to ensure the functionalities are implemented correctly and existing functionalities are not impacted
• Conducting weekly stories review meetings with development managers and testing team

Environment: TestNav, Pearson Access Next, OFS T3 (Assessment XML), Dev Team tools for test-def.json, Atlassian tools (JIRA, Bitbucket and myCloud), Google docs, Lucid Charts, Splunk and Fire Extinguisher, Neo, Admin Console (Dev and Test), TestNav Previewer (Stone), Styleguide, HP ALM 11.00, Jenkins, Postman, MS SQL Workbench 6.2 CE, Flyway and DB maintain

Senior Business System Analyst

Responsibilities:

• Involved in defining the scope of the project based on the gathered business requirements including documentation of constraints, assumptions, business impacts, project risks, and scope exclusions using MS Project
• Was responsible for coordinating JAD sessions with Business Users to analyze, gather and define the key performance indicator documents and presenting the requirements specifications
• Served as a liaison between service vendors and business units
• Defined functional business requirements, analyzed client requirements, and generated workflow processes
• Involved with Data Warehouse team and generated reports using Oracle BI tool
• Managed requirements using Rational Requisite Pro and wrote Use Cases
• Provided full project life cycle flowcharting, analysis, and documentation
• Provided business requirements status for reporting process of senior management
• Supported testing team in maintaining and documented computer programs that automate specific applications

Environment: MS office tools, MS Share point, Oracle BI tool, Rational Requisite Pro, Lucid Charts, HP ALM

Senior Business System Analyst

Responsibilities:

• Worked as a Senior Business Analyst in Agile methodology with Confidential for State Project for Department of Justice for Child Support Program
• Initiated the Child Support 101 process with State of Oregon for Business Process Knowledge
• Worked on migrating the California Child Support System application to State of Oregon Child Support System with enhancements as per requirements for Oregon State federal certifications
• Gathered and document requirements for multiple process areas such as Case Intake, Paternity Establishment, Support Order Establishment, Enforcement and Financials
• Created Requirements Traceability Matrix across all the process areas for the Batch Process, Use Cases, Forms and Forms ID, Page Mockups & Hi-Fi Screens, Interface and direction
• Worked closely with the client’s BA’s and SME’s to document state specific requirements
• Created Process Flows for various sub-process areas for understanding of the business process module and the data flow of User vs System and triggers
• Created JAD(Joint Application Design) & JTD(Joint Technical Design) presentation documents and driven the process of responsibilities and roles for each areas of expertise to organize the tasks
• Created Functional Design Documents front end UI validations and backend element mapping for end to end Functional Design of the application
• Owned the Establishment Business process area and worked across all other cross-functional teams for end to end functionality and seamless user experience

Environment: Snag it, MS office tools, MS Share point, Joint Application Development (JAD), Confidential ’s center of excellence templates for documenting requirements

Senior Business System Analyst/Quality Assurance

Responsibilities:

• Worked as a Senior BSA in an Agile SCRUM environment for multiple projects on Confidential Auto Quote and Bind team for Confidential User Interface enhancements and Re-designing
• Participated and accomplished agile SCRUM training sponsored by American Family Insurance and facilitated by CENTARE vendor
• Worked closely with Product Owner on state roll out projects for enhancement of Confidential for various states from Classic to Advance - Confidential
• Worked closely with Policy Center and Billing Center Teams as major impacted teams for any enhancements on Confidential
• Worked heavily on Product Model for state specific at Policy level and Vehicle level coverage
• Worked on various state specific rules and regulations for Policy Administration Constant fee, Financial Responsibility (SR-22), Auto Theft Prevention Program, Anti-Theft and state/policy specific discounts
• Represented the Scrum Team during presentation of task accomplished within the sprint to product owners and stakeholders
• Documented the priorities in the product backlog and helped the product owner to refine the PBI’s (Product Backlog Items)
• Facilitated ceremonies of Agile SCRUM methodology. SCRUM Planning, Product Backlog Items Refinement, Sprint Review, Sprint Retrospective and most important - Feedback

Environment: Confidential, Policy Center, Product Model, Amfam internal JIRA tool, MS office tools, MS Share point, Joint Application Development (JAD), Box, Amfam internal templates for documenting requirements, Clarity Timesheets tool, HP Quality Center

Senior Business System Analyst

Responsibilities:

• Worked as a BSA in a concept project for Application Performance Monitoring (APM) Solution and Implementation of Telecom Expense Management (TEM) Solution
• Served as liaison between business and systems team to understand the scope of the project from business and gather requirements from systems perspective
• Interviewed IT partners such as application owners, Business Solution Managers, Infrastructure team to gather current application monitoring process information “As Is” and documented gaps to understand what is needed to fulfill “To Be” state of the project
• Gathered various data flow diagrams and system diagrams to understand the point-to-point data flow and monitoring process from one pin point to another
• Documented and analyzed vendors capability to fulfill Associated Bank’s needs based on demos provided in order to narrow down the list of vendors to score the requirements
• Interviewed app owners and team to gather and document the success criteria based on the type of application selected as a candidate (Homegrown, Compiled and partly homegrown and compiled, cloud based applications)
• Documented Actual results from Proof-of-Concept and compared the Actual results vs Expected results to gauge vendor application performance with Associated Bank’s success criteria

Environment: MS office tools, Community Manager, Joint Application Development (JAD), MS Share point and Associated Bank internal templates for documenting requirements, HP Quality Center, Innotas Timesheets tool

Execution Business Analyst/Quality Analyst

Responsibilities:

• Participated in strategic and planning architecture as a subject matter expert on behalf of their specific area
• Was responsible for reviewing Business Requirements Documents BRDs, functional requirement documents FRDs, and Test cases for the Customer Care Network CCN Impact
• Served as a liaison between systems and business partners from other departments for business related issues
• Worked closely with the Business Architects to create future state architecture and ensure the vision is achieved within execution efforts
• Facilitated Verification and Review meetings to identify bugs in the initial stages of Requirements and Design of the project
• Created wireframes and page mockups to help business users visualize the website
• Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy

Environment: MEGA, Test Link, Trac, MS Visio, Lotus Notes 8.5, Sales Force Toolkit, MS Office tools, SharePoint

Business Analyst

Responsibilities:

• Involved in all phases of Software development life cycle (SDLC) in Agile Scrum methodology
• Analyzed and gathered business requirements, identified system interfaces and created the requirements specification document for property and casualty project
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams
• Managed and tracked change control process of requirements and design changes
• Documented the changes, issues and their impact on the system design and scope delivery
• Integrated new Wealth Outlook client financial software and trained associates with the updates
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases
• Participated in daily SCRUM meetings to discuss the bottlenecks and the tasks status

Environment: Oracle 8x/9i, Asp.Net, SQL, MS Project, MS Office Suite, RUP, UML, CA Clarity, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003

Business Analyst/Quality Analyst

Responsibilities:

• Determined user/business/functional requirements
• Created vision, scope and use case documents, business process models, use case diagrams, activity diagrams and state chart diagrams
• Involved in design and development of web based software using ASP.NET
• Facilitated changes to the SharePoint governance policies, procedures and processes
• Performed corporate analysis case study of the potential and rationale for implementing a company-wide Access Control wealth Management Program
• Presented the findings and recommendations to executive management
• Performed business process analysis and created business process diagrams using the industry standard BPMN modeling tools like VISIO and Enterprise Architect
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system
• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues and created minutes of meeting for the sessions conducted

Environment: MS SQL, Web services, Windows XP, Caliber RM, Test Director, Rational Clear Quest, Rational Clear Case, UML, Rational Suite, MS Visio, MS Project

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users to develop prototype and overall system
• Interacted with Architects, business and other stakeholders and created the Back-End Use Cases for Online Payments project
• Established and maintained effective oversight of other product driven projects for Flexcube FX/MM or Loans, or upstream/downstream systems such as Transactor, Citidirect etc. to ensure that they are in step with the Flexcube program
• Review the design of controls and operational effectiveness of processes in Flexcube and legacy mainframe applications
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, Windows NT/XP, SQL Server, Sybase, EVPN, RUP, VBScript, MS Project, Dreamweaver, SharePoint, Adobe Photoshop, Business Object tools, Test Director, Load Runner