SUMMARY:

• Extensive experience in Customer Service, Human Resources, Finance, Project Management, Project Coordination, Business Analysis, Risks Management (Fraud and Credit), Plant/Warehouse Safety Analysis, Financial Analysis, Credit and Procurement/ Confidential Analysis, AML, Money Laundering, Financial Crimes, Change management, ERP implementation/troubleshooting and Small Business Fiscal Management, Accounts Payable, Accounts Receivable, Credit & Collection, F/C Bookkeeping, Payroll and HR initiatives.

TECHNICAL SKILLS:

• MS Office
• Khalix System
• SharePoint Workflow Management System (WMS) and SAP Business Objects
• V - lookup
• Pivot table
• MS Word
• MS Excel
• SQL queries
• MS PowerPoint
• MS Lync
• MS Outlook
• Spreadsheet
• SAP SuccessFactors for payroll
• Global View & Streamline applications
• Internet policy and regulatory. Access
• Quick Books
• TurboTax
• QuickBooks Payroll
• Paychex
• ADP
• SAP Fieldglass system
• PeopleSoft
• PeopleSoft 9.2
• Fluid UI
• PeopleSoft Upgrade
• People PC
• Toyota Marketplace
• MAS 90 and 200
• E-Procurement
• ARIBA system
• Great Plains
• Sage CRM/PRO
• Ten Key Touch
• Tele soft
• PeopleSoft Campus Solutions
• IB
• AE
• People Code
• Sales force
• Tableau for business analytics
• BMC Remedy on Demand
• Application Lifecycle Management (ALM) testing tool
• Oasis and EIT Risk Management Systems.

PROFESSIONAL EXPERIENCE:

Senior Business Analyst

Confidential, New York, NY

Responsibilities:

• Organized and manage multiple complex projects in parallel, Able to Foresee conflicts/contradictions and potential gaps in proposed solutions in a business “PROBLEM COST”.
• Maintain and own a project, review clients goals and objective, both long term and short term.
• Analysis clients Management & Financial Statements, Financial Ratios & Financial Terms, Interpreting Ratios, and Business Metrics/Key Performance Indicators including P&L and Balance sheet to effectively determine the problems cost.
• Responsible for Set up strategy calls with clients and project managers, set up client’s company plan meeting and research calls to develop Problems costs, break - even analysis in the preliminary finds meeting with the Clients. Engage clients using analogies to communicate concepts.
• Maintain creative problem solving, lead investigation through resolution of issues. Strong root cause analysis skills, investigate, evaluate and support prioritization of enhancement suggestions from users, lead small teams through a solution with an experience in analytics / business intelligence tools.
• Such as (STS Systems) Survey tools, SAP Business Objects and Tableau. Khalix System, SharePoint Workflow Management System (WMS) and SAP Business Objects, V-lookup, Pivot table, SQL queries, MS Word, MS Excel, MS PowerPoint.
• Negotiate between users, stakeholders, handling change requests, rolling out new processes/policies in Change management, documentation, service management, and developers to find the most efficient way to rapidly deliver small but useful pieces of functionality that sum to achieve the larger objectives.
• Recommend Personal Turnovers (PTOs), consulting services project, Tax Illustrations, preliminary Exit strategy illustration, conventional landing analyzer, business Valuation Services, and Exit strategy plans. Supports E-procurement Treasury reporting supporting appropriate statutory reporting and preparation of financial statements, and meeting the mandated disclosure requirements, Support and maintain Supply Chain BOM, CRM, and ERP implementation/troubleshooting; PeopleSoft 9.2, Fluid UI, PeopleSoft Upgrade.
• Use SAP HRM to perform high-level logic for payroll calculations such as calculating payroll taxes on a given set of wages, reading wagetypes from specific infotypes, calculating benefits premiums, and storing the results of the payroll calculation for managing and organizing compensation, QuickBooks Payroll, Paychex, ADP, SAP Fieldglass system.
• Establish relative priority of requirements through Innovates in processes and team processes to improve efficiency and exploring creative innovative approaches to solving business and customer problems.

Business Analyst

Confidential, Woodland Hills, CA

• Updating Operational Risk Policy to ensure that the policy reflect best practice.
• Performing a monthly and daily reconciliation between the risk events reported to Risk Management, Finance and Forensic departments.
• Perform credit, or fraud, or financial risks analysis on National and Mid-Market merchant portfolio.
• Managed, Reviews and monitor portfolio for problematic risks issues, Manages 20 to 50 portfolios per month.
• Recommended to senior management for adverse action with the goal of mitigating risk exposure for the Merchant.
• Performing root cause analyses on identified risk events to recommend improvements to prevent these risk events from reoccurring in future.
• Assisting the Principal Risk Owners and Principal Risk Coordinators with the identification of key risk indicators in their business units.
• Monitoring the implementation of action plans to address medium and red key risk indicators reported monthly to Risk Management.
• Execute, and monitor scientific workflows for SharePoint. Analyzing identified trends in the key risk indicators reported to Risk Management.
• AML, Money Laundering, Financial Crimes. Assisting the Principal Risk Owners and Principal Risk Coordinators with the identification of key risks and mitigating controls in their business units, as well as action plans to address any gaps in the mitigating measures identified. Assisting the Manager.
• Operational Risk in preparing reports to the Operational Risk Forum, Risk Committee, Executive Management Team and Chargeback, Risk and Compliance Committee. Acting as a liaison between Global Delivery Risk and EGS partners, technology teams, and the core risk organization by planning Change management, conducting, and directing the analysis of highly complex business problems to enhance and build risk processes and reporting.
• Considering and suggesting methods to improve risk analysis and reporting to the Operational Risk Forum, Risk Committee, Chargeback and Board Audit, Change management, Risk and Compliance Committee. Support Supply Chain BOM, CRM, SQL queries and ERP implementation/troubleshooting utilizing mathematical and statistical knowledge to assist with the building of risk models in support of Operational Risk
• Management. CORE COMPETENCIES. Adhering to principles & values.
• Applying Expertise and Technology, Analyzing, Learning and Researching. Formulating and Strategies.

Business Analyst

Confidential, Costa Mesa, CA

• Minimizing potential losses by making decisions on chargeback cases.
• Research and resolution of disputed charges while meeting required timeframes and guidelines.
• Researches, stores, retrieve, analyze and produce information or data needed to carry out work activities.
• Analyzed and report daily chargeback data’s. Updates QA/QC data entering received, e-procurement for Treasury reporting to support appropriate statutory reporting and preparation of financial statements, and meet mandated disclosure requirements (FAS 52, 133/61, 115, 157).
• Maintain compliance with the Global Buying Policy (GBP) along with utilization of standard Global Supply Management (GSM) source-to-pay (S2P) processes. Analyze and resolve discrepancies related to customer information, contract alignment and eligibility, pricing.
• Use internal systems to review and process merchant data and chargeback documentation.
• Reviews documents for completeness and accuracy, compares to database and documentation to evaluate and reject chargeback, as appropriate.
• Reviews, enters and updates. Database information ensuring the accuracy of manually entered chargeback’s, maintained tables and account status information.
• Scan and process batches of media into the internal systems, including indexing and imaging.
• Correspond with payment processers, outlets, credit card companies and customers both in writing and via the telephone as necessary to resolve disputed claims.
• Process fulfillment of retrieval requests to issuing banks. Oversees the maintenance of file documents such as chargeback’s correspondence, maintain Confidential system on Tele soft notifications and dispute letters for later reference and use.
• Develop chargeback cases by requesting proper documentation and additional information from the outlets.
• Prepared financial reports, reconcile general ledger accounts, monthly financial statements in an accurate and timely manner.
• Used Oracle to generate reports and uploaded financials for month end.
• Prepared and managed the accuracy and productivity of day-to-day activities of accounts payable, cash disbursements, invoicing and Confidential customer credits and collections, payroll, fixed assets records by using excel (Spreadsheet).
• Used excel for preparing and analyzing journal entries through trail balance, reconciled accounts including accounts payables, maintain payroll time and attendance using SAP Success Factors and accrued expenses and Global View & Streamline applications
• Reconciled balance sheet per reconciliation schedule. Worked on treasury and remittance reports and prepared daily reconciliation reports by using oracle, excel.

General ledger Business Analyst

Confidential, Newport Beach, CA

• Prepared financial reports, reconcile general ledger accounts, monthly financial statements in an accurate and timely manner.
• Used Oracle to generate reports and uploaded financials for month end. Prepared and managed the accuracy and productivity of day-to-day activities of accounts payable, cash disbursements, invoicing and Confidential customer credits and collections, payroll, fixed assets records by using excel (Spreadsheet), SQL queries.
• Prepare Confidential for all services rendered. Issue SWA s and PO s to vendors and Confidential departments for all Construction Services.
• Troubleshoot issues with opening projects, SWA s, PO s, invoices, Tele soft for invoice Confidential, BMC Remedy on Demand, project costs, Confidential .
• Time & Attendance submitter. Create/update crew sheets for Confidential Construction Services.
• Reconcile P-Card transactions, Campus Solutions, IB, AE, People Code, Sales force.
• Used excel for preparing and analyzing journal entries through trail balance, reconciled accounts including accounts payable and accrued expenses. Reconciled balance sheet per reconciliation schedule. Responsible for timely and accurate Music Royalty rate set-ups and statements for artists and participants.
• Reconciled balance sheet per reconciliation schedule. Read and understand complex recording agreements.
• Create and maintain royalty rate structures, based on contractual obligations.
• Ensure recoupable costs are accurately applied to royalty statements.
• Worked on treasury and remittance reports and prepared daily reconciliation reports by using oracle, excel.
• Process and review statements and identify any issues that need resolution.
• Liaison with external managers and royalties and internal units including Business Affairs, A&R Administration, Music Finance and Audits.
• Maintain and trace all transactions, analyze fixed versus variable costs.
• Ensuring that project design and development activities are in accordance with allotted budget. Work with finance team in maintaining project accounting, budgeting and capital planning systems.
• Develop financial models to ensure cost-effectives, quality and productivity. Generate financial reports and expense reports for management.

Warehouse Supervisor

Confidential, Los Angeles, CA

• Provided direct daily supervision of warehouse associates to ensure the safe, clean and efficient operation of the warehouse.
• Developed and implemented shipping and receiving work schedules and assignments to ensure efficient operation.
• Created spread sheets for developing documentation. Reviewed accrual and documentation to responsiveness and/or validity of Utilization Review determinations.
• Process Manual Invoices and electronic invoices with Tele soft and BMC Remedy on Demand, that come through Legal Precision Electronic Confidential Software.
• Worked on excel for creating financial reports.
• Complete account receivable Confidential requests which include reviewing purchase orders and the type or work done on each purchase order.
• Handle all invoice disputes for Third Party Vendors in association.
• Responsible for the efficient day-to-day operation of the warehouse with emphasis on managing warehouse associates and implementing warehouse action plans.
• Supervises warehouse personnel, scheduling loading activities, supporter company safety efforts and customer service.
• Directed and supervised all inbound and outbound shipments to ensure they were correct and carried out in a timely fashion.
• Made recommendations to the Operations Manager on programs to improve warehouse operations.
• Supervised outgoing and incoming freight for proper counts and codes.
• Reviewed warehouse operations daily to ensure the warehouse was neat and well organized and that damage to product, equipment and the facility is prevented.
• Assisted in developing and maintaining the operational budget as required.