SUMMARY

• Over 8+ years of diverse IT experience. A motivated, quick - learning, detail-oriented team player with excellent communication, analytical and interpersonal skills and an ability to effectively interact with technology as well as business counterparts.
• Expertise in requirements gathering through direct user interviews, workshops, secondary market research and databases
• Facilitating JAD sessions with business users and development team to drive out detailed business requirements
• Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Use Case diagrams, Activity diagrams, Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio
• Experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods like Rational Unified Process(RUP)
• Writing specifications for enhancements by using existing legacy system documentation and procedures
• Defining test cases, creating test scripts, analyzing bugs, interacting with QA / Dev teams in fixing defects and User Acceptance Testing (UAT)
• Using project management tools like MS-Project for status reporting and planning
• Knowledge of GAP Analysis, Traceability Matrices, Cost Benefit Analysis, ROI analysis
• Excellent team player with ability to think analytically and troubleshoot issues.
• Effective verbal and written communication skills
• Knowledge in customer service systems, align with internal/external customers to gather requirements and perform GAP analysis.

TECHNICAL SKILLS

Operating Systems: UNIX and Windows XP Professional, Visio and 7

Software: Microsoft Excel, PowerPoint, Word, and Visio 2007, 2010 and 2013Photoshop and Dream Weaver, Microsoft SQL Server

Databases: Oracle, SQL and Microsoft Access

Methodologies: Business Objects, Microsoft SharePoint and Crystal ReportsRally, HP Quality Center, JIRA, Win Runner, and Load Runner, and UFTAgile/Scrum, Waterfall, and RUP Methodology

PROFESSIONAL EXPERIENCE

Business Analyst

• Participate in requirements gathering sessions and worked closely with the business users to capture the business requirements
• Decompose business requirements into concise business and technical user stories that could be consumed for each sprint
• Detail the user stories in gherkin language to include description of the requirement, acceptance criteria, system validation and business rules
• Facilitate backlog-grooming sessions with the customer (Product Owners) to detail out the user stories and determine the business priority
• Facilitate the Sprint planning meetings, which included the Business Users, Product Owner and the SCRUM team
• Ensure the selected user stories for sprint(s) were sized appropriately and prioritized
• Work closely with the UCD team, architects, developers and tester during the two-week sprints to assist in the seamless delivery of the user stories.
• Use Rally extensively to capture and maintain the requirements traceability
• Conduct sprint demos at the end of each sprint and worked closely with the Product Owners to get acceptance for the delivered user stories
• Identify and remove impediments that kept the team from achieving their goals

Business Analyst

• Communicated Project Requirements, Business Issues, Solutions and made recommendations
• Assisted project manager in developing use cases and project plans and also managed changes
• Experienced in feasibility study and risk analysis to identify the business critical areas from the user‘s perspective
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM)
• Involved in defining the scope of the project by doing gap analysis, preparing required artifacts, and creating the functional documents for design and implementation of the project
• Worked closely with the SME’s, business users and developers, to facilitate and better understand the project
• Managed CRM (Customer Relationship Management) systems throughout project lifecycle, ensuring standards were maintained.
• Participated in JAD sessions with different stakeholders, and resolved their issues
• Worked with creating system and user acceptance test case scenarios, and communicated with clients accordingly
• Working closely with the external customers to understand their needs for the new requirements.

Business Analyst

• Worked with the Project Manager, Customer Service and Underwriting Supervisors, Account and Sales Managers, Legal and Compliance Advisors, Consumer and Client Communication Managers, Metrics Analysts and Business Project Specialists to understand their requirements
• Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements
• Conducted JAD sessions and performed Requirement Gathering & Analysis by actively soliciting, analyzing customer requirements and prepared the requirements specification document
• Involved in creating UML, Use Case diagrams
• Participated in the bug review meetings, updated requirement document as per business user feedback and changes in the functionality of the application
• Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.
• Organized meetings to discuss outstanding issues with QA team and developers
• Performed Gap analysis to evaluate business systems and to develop implementations to align system to overall business strategy
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications
• Worked with the project manager in coordinating team activities and review meetings
• Generated weekly reports for the senior management and collaborated between the team lead and development teams for clarification of issues
• Prepared test plans based on Business Requirements Document (BRD) for Quality Center

Business Analyst

• Experience with Software development life cycle (SDLC) methodology, creating Test Plans based on Functionality and Business rules
• Conducted Surveys and Brainstorming sessions with SMEs for requirement gathering and prepared User Requirement Specifications document
• Performed Gap Analysis of the AS-IS and TO-BE process within the organization to analyze and fill the existing gaps in the business processes
• Documented the Use Cases and Activity diagrams using MS Visio to understand the requirements and communicate them to the development team
• Involved in the creation and maintenance of the Workflow plans and artifacts
• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level
• Worked with the UI team to create the User Interface screenshots to be presented to the Business
• Examined, analyzed and modeled Test plans & Test procedures
• Involved in walkthroughs and meetings with development team to discuss related issues
• Used Rational Rose to visually determine the proper structure, key elements and optimal design for the database and to aid efficient creation of tables and storing procedures
• Wrote clear, concise detailed System Requirements Specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance
• Performed User Acceptance Testing (UAT) to test the functionality of the application
• Coordinated with the development team in documenting End User Manual

Jr. Business Analyst

• Gathered high level requirements from LOB, Coordinated Kick-off meetings and documented Meeting Minutes
• Involved in all phases of Software Development Life Cycle (SDLC) including in developing business process flows.
• Provided clear and concise documentation regarding requirements management plans, functional requirements and non functional requirements, test plans and test cases
• Managed and tracked change control process of requirements and design changes
• Involved with Subject Matter Experts, Project Managers, Developers and participated in JAD session
• Created Use Case diagrams, and Activity Diagrams