Business Analyst Resume Richardson, TX - Hire IT People

SUMMARY

Resourceful Business Analyst with extensive experience in operational process improvement and project management.
Energetic self - starter with strong verbal and written communication skills.
Highly analytical, organized and able to work collaboratively to resolve ambiguous problems.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential,Richardson, TX

Business Analyst

Lead discussion with cross functional teams to create/estimate user stories, draft and refine requirements and create documentation including business process flow diagrams, designs and prototyping using Visio and PowerPoint.
Track outstanding issues and managed tickets assigned to outside support groups. Managed team workload by coordinating tasks and assigning/reassigning tasks within the team.
Facilitated the redesign of the change request life cycle utilizing the BMC Remedy application to reduce the complexity. Devised solutions that auto-sourced required information from data bases of record, document acceptance criteria, facilitate accurate reporting and mapped data transformation with downstream automated deployment tools.

Confidential,Westlake, TX

Workflow Administrator

Manage the workflow of contracts, agreements and other legal documents in accordance with established SLAs, requirements, guidelines and standards.
Assist in the optimization and implementation of contract processes and standards.
Review and gather information; ensure that contracts are in compliance to company policy, government specifications, and other requirements.
Organize and maintain agreement templates library in SharePoint.

Confidential,Richardson, TX

Business Process Analyst

Collaborated will application development and operations engineers to find cost effective ways to improve processes that identify circuits affected by third-party maintenance. Project benefits included shortened lead times for scheduled maintenance windows and fewer unplanned customer outages through improved database accuracy and updated business work process and procedures.
Volunteered to undertake the migration of a legacy agreement tracking systems into a single SAP database for unified agreement tracking and budget forecasting. Project significantly increased the accuracy and speed of reporting requests and rectified contract gaps identified in the contract records library.
Generated ad-hoc team reporting using SAP, Excel, PowerPoint and Visio for budgeting, determining return on investment (ROI) and preparing executive summaries for commitments over $5 million.
Worked with operations and account teams to identify excess leased capacity and negotiate alternative solutions to reduce operating expenses. Independently achieved over $575,000 in annual leased fiber cost savings in 2015.
Created team’s SharePoint site for collaborating on projects and annual financial tracking and reporting. Managed access and performed administration functions.

Confidential,Las Colinas, TX

Systems Architecture Analyst

Translated high level objectives into detailed functional business requirements for load balancer and firewalls. Wrote and executed test case plans and reviewed test results. Provided status tracking through JIRA for stakeholders and management. Created and maintained all related project documentation and process flows.
Provided technical/functional assistance with product development teams to formulate solutions to known network problems to streamline load balancer requirements which simplified downstream development and testing.
Worked to isolate connectivity issues related to load balancers and firewall rules. Isolated network faults using system logs ping tests and verifying application status and settings.
Issued team status reports to keep stake holders informed of deliverables, team activities and overall project plan status.

Confidential,Richardson, TX

Data Systems Analyst

Achieved an aggressive 20% reduction in yearly ticket volumes from 2008-2011 by analyzing performance date and partnering with development teams and user groups to resolve ambiguous problems using root cause analysis and to build a business case for proposed solutions that aligned with ticket reduction goals. Managed the Requests for Change process for continuous service improvement.
Led a project for the creation of an off-shore support desk from the legal and security clearance review process to full design implementation. Collaborated with cross-functional teams in the United States, India and Argentina in gathering requirements, defining project scope, documenting deliverables and scheduling. Supported testing groups and provided knowledge transfer to the new teams.
Coordinated inputs from team members, development groups and user communities to publish weekly executive PowerPoint presentation summarizing ticket reporting trends, outstanding issues and deliverables.
Identified and documented knowledge and process gaps between applications to reduce ticket churn across teams. Mapped data transformation across interfacing systems.