SUMMARY:

• Over 15 years of experience in Healthcare, Automotive and Retail domain in the role of Business Analyst, Test Manager and Project Coordinator.
• Worked in diverse projects to develop requirements from regulatory, financial to customer facing projects consists of multiple integrated systems, diverse stakeholders with many areas of business.
• Managed multiple projects concurrently in an onshore - offshore Global Delivery Model spanning over two countries and many cities

TECHNICAL SKILLS:

Methodologies: SDLC, STLC, Business Modeling, Gap Analysis

Business Modeling Tools: MS Visio

Requirement Management Tools: HP ALM ( Quality Center)

Operating Systems: Windows NT/XP/2000

Databases: SQL Server, MS Access

Business Applications: SharePoint, Microsoft Project, Word, Excel, Outlook, PowerPoint, Facet

Defect and Incident Management tool: HP ALM ( Quality Center)

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Sr. Business Analyst

Responsibilities:

• Facilitated strategic meetings between technical team and Business Team resulting in identifying key requirements leading to system design
• Used Interviewing skills, to talk with individuals and groups about their needs and ask pertinent questions to extract essential requirements information
• Practiced engaged listening skills, to understand what people say and to detect what they might be hesitant to say.
• Analyzed and evaluated the information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
• Facilitated to lead requirements elicitation workshops
• Demonstrated strong writing skills, to communicate information effectively to customers, marketing, managers, and technical staff
• Created documentation that is leveled for both business and technical users
• Demonstrated organizational skills, to work with the vast array of information gathered during elicitation and analysis and to keep pace with rapidly changing information
• Used interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders (such as customers, quality assurance department, and development team)
• Practiced contemporary requirements elicitation, analysis, specification, verification, and management practices and applied them in practice
• Knowledge of software development life-cycle practices, principles, and techniques
• Created incentive program for subscribers to visit physicians regularly to monitor to improve basic health conditions.
• Ebill Presentment and Consolidation: Automated and consolidated billing process to thousands of risk and non risk account to save time, reduce error and time.
• Broker Data Automation: Multiple sources were fed into a newly formed Broker Data Mart to pay incentive to thousands of Brokers and Agents on time and with accuracy. Reports were created for strategic purposes.
• Affordable Care Act and related regulatory compliances created nine projects to make Confidential compliant in the area of Enrollment, Claims, Finance, Product, Risk and Reinsurance, and Finance.
• This project collected data about physicians managing diabetes by recommending patient with preventive measures and ranking them accordingly.

Confidential, Hoffman Estates, IL

Sr. Business Analyst

• Searslocalad.com project provided customers insight into local store stocks, printed circular for local market and open box items. It improved online experience and engagement of customer due to highly targeted dynamic content.
• Sears’s new and innovative shopyourway loyalty program offers customers to receive one cent on a dollar as points accumulate. In return Sears has recruited millions of customers to be part of the program. The program has enabled Sears to capture, analyze and report customer activity at an individual level. With this new information Sears could create effective targeted marketing campaign.
• Space planning is an effective Planogram tool for deciding the fixture or layout for keeping right items at right place. It is distribution of space allotted to particular categories in relationship to their productivity and their inventory balances. It is a Visual merchandising system. It improves the profitability by quickly analyzing how much of a product can be sold, how long it will take to sell, how many cases must be kept in stock and how much space is needed to support sales requirements.

Confidential, Richmond, VA

Sr.Business Analyst

• Confidential Most customers visited Confidential multiple times to search a national inventory of more than 20,000 vehicles before selecting a car to purchase. Confidential personalized shopping feature on Confidential will enable customers to pre-select any combination of vehicle search criteria. Customers can then use their saved criteria to instantly search the vehicle inventory whenever they visit Confidential. In addition, the Confidential personalization tool will provide contact and location information for the closest Confidential store. Confidential provides actual pricing, multiple photos, and a list of features for each vehicle in the company’s nationwide inventory.
• The project involved designing and developing a web-based auto loan application for in-house users in the bank. My secondary project was to implement additional web pages around their online bill pay and redesign pages and other business as usual changes.
• Prime function of the project was to add bill pay functionality and overall site redesign of the front end web pages, the look and feel, the navigation keeping the other functionalities same. My primary responsibility was to develop business specification documents for bill pay and site redesign, manage content and graphics changes as per business and compliance needs.
• Implemented touch screen technology to allow visitors in a Confidential store to search through the on lot inventory, back lot coming soon inventory, print lot maps, compare vehicles and run a car matching algorithm to find possible alternatives.
• Enhanced the in-store legacy systems to identify back lot inventory as saleable and searchable within the new in-store search website including the capability to reserve these vehicles.
• Each Confidential location communicates with banks to make sure all transactions funded by banks are completed and DSO is within control and exceptions are dealt with immediacy. PeopleSoft’s AR module helps to create a sound communications between stores, home office and banks.