SUMMARY:

• Business Analyst with 15 years’ leadership in systems support and 7 years in engineering.
• Effectively develop and implement hardware and software system level test programs, plans, specifications, procedures and customer acceptance for unit, system, and functional testing in an agile environment.
• Excel at performing requirement analysis and design through development, implementation, and documentation in all phases of the Software development life cycle. Excellent interpersonal skills, work well either independently or in a team environment.
• Embrace change, collaborate well with both technical and business people, and understand the concept of using tests to document requirements and drive development.
• Experience working in a collaborative, matrixed environment possessing a keen analytical ability at large, Federal Government organization, and verifiable direct leadership and expertise in Business Relationship Management (BRM), change management, business process engineering/improvement, and building strategic partnerships with strong ability to interact professionally and productively with senior government officials.

TECHNICAL SKILLS:

Network based architectures: TCP/IP networking; IP address assignment; DNS setup; Gateway configuration and setup; Windows 2003 Server setup; Windows 2003 DNS; Windows 2003 IIS; Microsoft IIS 6.0; Configured e - mail server

Operating Systems:: DOS 6.2; Windows 3.1/95/98/2000/ XP/Vista/7/10; Linux; Windows Server NT/2000/2003

Applications: Console One; Ghost; Netware 4.0; Novell; Lotus Notes; Microsoft Office Suite; GroupWise; MS Outlook, Active Directory; Microsoft Exchange; VM Ware; Remedy; McAfee Endpoint Encryption; SharePoint; Quality Center; Load Runner; Quick Test Professional; Operation Orchestration; Operations Manager; Network Node Manager; Serena Tracker; Jira, Redmine, LeanKit, Trello, Rational Jazz

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Suitland, MD

Responsibilities:

• Work closely with Confidential and divisional leadership teams to ensure schedule and objectives are met and exceeded
• Attend and facilitate Senior Management level meetings, identify actions to be assigned, and track the actions to completion through coherent discussions with the purpose of making high quality decisions meeting defined goals
• Establishment of processes, templates, tools and analysis required to develop and manage a standard business process flow of the survey life cycle related programs, and data process systems
• Support development of Business Process Model tools for the Economic Census and related programs assisting in the establishment of processes, templates, tools, and analysis required to develop and manage a standard business process flow for the Economic Census and related programs
• Facilitate the creation of business process models for the Economic Census and related programs and legacy systems ensuring models and other documentation for the Economic Census and related programs, are in alignment and compliance with the enterprise standards, including the Census Bureau’s implementation of the Business Process Modeling Notation (BPMN)
• Provide support to requirements methodology team as they update/enhance guidance, methodologies, processes, and templates for requirements engineering efforts for projects and programs across the Census Bureau assisting with establishment of business process and analytical modeling concepts, techniques, and tools
• Provide support to the eSDLC team to assist with the adoption and execution of the updates and enhancements to Agile and Waterfall eSDLC creating awareness, addressing misperceptions and promoting/creating resources for training and education
• Facilitate the creation of functional and technical diagrams and related artifacts, requirements development sessions; collaborate with various levels of individuals within the Census Bureau, from senior level to working staff level
• Collaborates with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by members of the development team translating features and functions into digestible items for the development team
• Strong experience creating user stories and acceptance criteria to express requirements, providing product management support such as prioritization and backlog grooming and conducting testing

Functional Tester

Confidential, Washington, DC

• Reviewed Test and Evaluation Master Plan (TEMP) and development documentation for testability, completeness, and validating that it adheres to the Department of Homeland Security (DHS) Software Development Life Cycle for Agile Methodology.
• Identified major concerns or issues, and provide technical guidance to the agile project teams to develop a solution to resolve those issues/concerns during the testing presentations and testing phases of the iterations, and providing in-depth feedback to government management and IBM senior management. Ensure all code coverage, static code analysis, Section 508 Compliance testing is complete, and security tools have been executed in System Acceptance Testing environment (SAT). Comply with all the requirements to meet the “Definition of Done” before closing a sprint user story.
• Developed excellent interpersonal communication skills to be able to create a functioning relationship with cross-functional waterfall or agile project teams, and provided the professional expertise to provide guidance across the project, product, design, development, testing, and production release. Managed client expectations by using my interpersonal communication skills to identify who are my audience during high-level presentations and the nature of the conversation which includes technical, sensitive and controversial issues that might impact the team velocity during a sprint or iteration.
• Evaluated user stories to establish and propose appropriate test approach and testing metrics to ensure user system deployment needs are met during a major release. Analyzed all supporting documentation for detail systems alternatives which includes inputs/outputs from sprint user stories/requirements, data collection and process flow charts/ hardware and software needs. Identified USCIS organizational structure to determine systems factors in developing managing information system which includes understanding roles, responsibilities, policies, culture which impact the velocity of completing sprints, iterations, and releases in a timely matter.
• Provided metrics and real time daily status reports including information regarding software release related to requirements coverage, tracking status reports, test execution results, and issues to increase productivity during the sprint/iteration lifecycle.
• Developed and execute high level test cases and scripts for agile testing teams and work closely with development teams to complete user stories in a timely manner for each sprint.
• Observed all forms testing, identified defects and reported defects into Serena Tracker.
• Attended Daily Stand-Up meetings to understand requirements and effectively communicate with technical engineers, managers and the customer on the user stories during the sprint lifecycle.
• Developed the technical expertise to execute many project management tools including Microsoft Office, SharePoint, Rally, and HP Quality Center providing collaboration to manage cross-project dependencies ensuring stakeholders, team members, and managers have up-to-date project data

Test Engineer

Confidential, Suitland, MD

• Maintained formal system acceptance testing in a cloud computing environment ensuring requirements are clear, measurable and testable
• Defined, documented, and executed all test plans necessary to ensure the release of a fully validated system
• Generated test scenarios and procedures based on architecture, use cases, requirements and documentation working closely with test lead(s), system engineers, developers and managers
• Identified system defects and effectively documented and communicated defects in Quality Center using detailed communication to report abnormalities
• Supported system design activities, responsible for product design, test and integration of COTS-based electromechanical systems from the system design phase through development, documentation, installation and commissioning of the completed system
• Developed and implemented both hardware and software system level test programs, plans, specifications, procedures and customer acceptance for unit, system, functional and integration testing to increase productivity
• Assisted with the coordination and management of IT help desk support services for Tier II support resolving 2200+ tickets on a monthly basis and consistently exceeded call volume standards
• Created and maintained help desk tasks, program technical reviews, issues logs, and any additional service related tasks to facilitate project success throughout 500 locations and 3 data centers nationwide
• Performed system and network administration tasks for in-house applications and system maintenance
• Provided expert hands-on technical support to troubleshoot MS Windows 2003 Server, Active Directory, MS Outlook, Hand-held computers, and program applications
• Maintained passwords, data integrity and file system security for the desktop environment
• Answered calls from clients with IT questions and problems, troubleshooting and resolving problems, properly dispatching calls to third level support teams, providing follow-up calls providing technical guidance
• Created, implemented, and managed a help desk knowledge database, policies and procedures providing various amounts of resources

Lead PC Analyst

Confidential, Largo, MD

• Provided quality support with a high degree of customer satisfaction, technical expertise, and timeliness to faculty, administrators, and classified staff as needed in the use of computers, networks, and software
• Monitored Microsoft Windows 2000 and 2003 servers, Cisco routers, switches, and hubs to ensure minimal downtime
• Oversaw and supported the day to day operations of 2000+ users in a WIFI and Local Area Network environment
• Updated and maintained the information systems ticket tracking with comprehensive solutions using Lotus Notes
• Processed incoming problem reports, contacted users to work toward resolving incidents, asked questions to gain information, recorded information, performed problem diagnosis, analyzed data and problems, and escalated issues to the appropriate personnel when deemed necessary
• Provided expert advice and training to customers, installed software, troubleshoot malfunctions, assisted with software dispersion and inventory, supported network planning, installation and modification
• Coordinated user and support issues among 3 corporate sites to ensure timely distribution of knowledge and positive impact on user satisfaction and productivity
• Administered a LAN of 30 workstations, including creating snapshot images, security, downloading, installing, testing MS Windows Critical Updates, and subsequently installing them on workstations
• Managed the project of migrating various college departments from Windows 95 to XP, communicating to coordinators to ensure backups of data was completed and the upgrade of computer hardware to meet the requirements of Windows XP