SUMMARY:

• Performed the quality control role as a Verification documents administrator, and under the quality check of Quality Control department (QC), performed all the (HSDE) processed tasks in the form of faxed or scanned copy from clients.
• Followed HIPPA rules in all the time as Confidential affiliated with Confidential State of Health (NYSOH).
• Retrieved the imaged documents and accounts from the Marketplace using information provided within the task.
• Researched the information on the document(s) and compares that information against the application to determine if the document validates the application data.
• Generated notices to consumers who need to take follow up action.
• Determined if the document or account needs to be escalated to research or account review for further work.
• Determined if the document or account need to be given to DOH to work and created a manual task.
• Met all performance requirements associated with Eligibility & Enrollment processes.
• Performed other duties as assigned by management.

TECHNICAL SKILLS:

Process/Model tool/IDE: MS Visio, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, Test Management, Doors, Class Diagrams, Use Case Diagrams, SequenceDiagrams, Activity Diagrams

Desk top software: MSOffice, MS Word, Power point, Adobe Acrobat, Ms Project 98/2000, Crystal Reports

Project Management:: MS Project (PERT, Gantt charts), Excel spread sheets Windows 7, MS office, Visio, MS Word, MS Power Point, E - Commerce, ATG, Agile, Java, UML, Jira MS Word, Excel and PowerPoint, Visual C++, MPLab, Proteus ISIS Designing, MatLab Simulation, Windows 7, MS office, Visio, MS Word, MS Power Point, E-Commerce, ATG, Agile, Java, UML, Jira and Oracle, PL/SQL, and UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Albany NY

Verification documents administrator

• Performed the quality control role as a Verification documents administrator, and under the quality check of Quality Control department (QC), performed all the (HSDE) processed tasks in the form of faxed or scanned copy from clients.
• Followed HIPPA rules in all the time as Confidential affiliated with Confidential State of Health (NYSOH).
• Retrieved the imaged documents and accounts from the Marketplace using information provided within the task.
• Researched the information on the document(s) and compares that information against the application to determine if the document validates the application data.
• Generated notices to consumers who need to take follow up action.
• Determined if the document or account needs to be escalated to research or account review for further work.
• Determined if the document or account need to be given to DOH to work and created a manual task.
• Met all performance requirements associated with Eligibility & Enrollment processes.
• Performed other duties as assigned by management.
• Typed and processed material in an expeditious manner
• Performed comfortably in a fast-paced and deadline-oriented work environment
• Successfully executed many complex tasks simultaneously
• Worked as a team member, as well as independently
• Followed instructions and performed repetitive tasks.

Confidential, Chicago IL

Business Systems Analyst

• Worked on a primary project of an Inside sales tool named Cross Reference (X-ref), along with the team of a Project manager, a team lead, a QA, one UI designer and 5 programmers.
• Worked from the initial operations of Phase 3 up till phase 5. In Third phase this tool was being used by the specialist within the company to gather a customer provided spreadsheet which contained a list of hardware products which they need. This tool Cross references all the products automatically with the products on the Graiger.com and other products were being manually matched by the specialists through different search functions.
• Performed successful Business Demo’s after the first two sprints of phase 3, where the accuracy of the auto match of the Search function was raised from 50% upto 85% which increased the production and lowered the time for specialist on certain task.
• Further phases revolved around the physical appearance of the tool in order to make it productive by decreasing the number of clicks by the specialist while production.
• Worked closely with the UI designer to gather the Business requirements for having the tabs and windows of the tool to be transformed into a sleek and efficient design.
• Worked extensively in Data Analysis, Data Requirement Analysis and Data Mapping for ETL process.
• Created test scenarios, test plan and test cases for functional testing.
• Facilitated monthly user group meetings with business stakeholders.
• Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Developed a thorough and repeatable software requirements methodology utilizing the Rational Unified Process (RUP) and Unified Modeling language (UML).
• Extensive success in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) in an SOA environment
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Involved in requirement gathering including interviews, brainstorms and meetings with stakeholders and created requirement specification document.
• Strong project management skills including planning, scheduling, monitoring and budgeting with experience in requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Create client user guides and training materials for a customized web based application covering all aspects of using the application as well as OLAP cubes.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.

Business Systems Analyst

• Interface with corporate stakeholders on business requirements affecting an internal web based business application, external company website application.
• Wrote test cases and test scripts for the User Acceptance Testing UAT.
• Directly managed multiple projects involving multiple team sizes. One of the key projects using SCRUM development methodology handling highly sensitive data. Recommendations established new firm wide coding and testing standards.
• Experience with data mapping for migrating the commerce website from the old platform to ATG.
• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Gathered and documented requirements through personal interview, brainstorming sessions and JAD sessions.
• Worked on Agile Methodology. Created and managed a backlog of clearly defined and prioritized user stories.
• Worked closely with the Digital Marketing, E- commerce, and Strategic Partnership teams to identify business questions and drive campaign growth.
• Participated in creating FRD, supporting Use Cases, Process Flow, Use Case and Data Flow diagrams.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Worked with the internal e-commerce and web development teams to design the most cost-effective e-commerce solution to meet the business objectives.
• Responsible for development of functional specifications and written agile stories.
• Experience working in tools like Jira, Confluence, wiki.
• Decompose high level concepts and requests into epics and user stories that are consumed by agile teams across multiple parts of the organization that directly lead to on-time deployments through agile release planning efforts.
• Enhanced Web Design/UI Experience for e-Commerce according to customer requirements.
• Worked with MS project, MS Word and MS Excel.
• Provide innovative IT, business & e-commerce solutions to perspective and existing clients.
• Responsible for creating business work flows and processes and creating management reports based on the business rules and the business case analysis.
• Involved in Requirement analysis along with the creation of Use Case Scenarios and modeling of the business and application using RUP and UML.
• Involved in the preparation of Functional Requirement Document (FRD) to capture all functional requirement for above mentioned tracks.
• Creating detailed test cases, contributed to testing and results analysis and documented all programming and systems changes.
• Created business requirement document (BRD), and Requirement document.
• Assured that all artifacts are in compliance with corporate SDLC Policies and guidelines.

Broadband Operator tech

• Performed proactive monitoring, configuration management and fault resolution of assigned client networks. Additional responsibilities included, Customer Advocate duties while maintaining a positive and professional manner always, during high stress situations. Took calls and provided status from and to customers on a regular basis.
• Worked in conjunction with internal and external resources to the company technicians/engineers to troubleshoot and resolve customer's issues.
• Had direct interaction and escalated troubles internally and externally on behalf of the customer.
• Maintained workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data.
• Worked tickets on a routine basis and requested support of others as need.
• Contributed to realizing departmental company goals and objectives
• Other duties taken as assigned in the form of special projects such as generating spreadsheets to record weekly and monthly performance of team.
• Performed Trouble shooting with the Cisco modems and routers through calls on site.
• Managed the flow of trouble tickets throughout the time assigned.
• Assigned technical dispatches for the certain necessary sites.
• Satisfied customers for any problems regarding Cisco routers provided by GLS.

Electrical Associate

• Lead daily inventory management and management service needs in a ware house environment.
• Promptly attend to all customer needs and always put customers first
• Accountable for all accounts receivables during shift; update inventory sales system; balance damaged and useless products for low probability of shrink in monthly sales plan

Service Associate

• Manage the store and provide valuable customer service and administrative activities
• Assure accuracy of all records and managed their computer system
• Managed customer service and performed regular compliance checks, particularly safety.

Content Writer Licensed Publisher

• Lead writer for most reviewed telecommunication articles for local and international tech-blogs
• Worked as a freelance writer for international publishers and had admin rights to manage various blogs
• Editor and publisher for two leading Smartphone based blogs, article writer for laptop computers reviews

Engineering Project Management Intern

• Performed financial analysis for $1000 Implementation Project
• Part of ZTE team associated to upgrade it to 3G and 4G telecommunication projects
• Worked with the operations team for combining the efforts of ZTE and PTCL employees for accomplishing