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Business Analyst Resume

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Hunt Valley, MD

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SUMMARY:

  • I actively seek an opportunity to pursue a business analyst position where my experience, education, international exposure, and leadership skills can fully be utilized.
  • Additionally,I hope to apply my knowledge and experience, attention to detail, professional skillsets, commitment, and work ethic to contribute to an organization’s mission successfulness.

TECHNICAL SKILLS:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Project
  • Microsoft Team Foundation Server
  • Visio
  • PowerPoint
  • SharePoint
  • Bugzilla
  • Jira
  • Snag it

EXPERIENCE:

Confidential, Hunt Valley, MD

Business Analyst

  • Organize Joint Application Development (JAD) sessions for gathering, analyzing and clarifying requirements and creating the FRD.
  • Create Traceability Matrix Documents, the flow diagram, the Use Case and index table for a quick view and better explanation of the business process.
  • Responsible for gathering and documenting user stories from stakeholder meetings, creating and maintaining the product and sprint backlog and reviewing the mockups for the application development.
  • Facilitate requirements elicitation and validation session and coordinating with stakeholder for getting content approvals for websites development.
  • Manage the enhancement projects for various client; research requests and document requirements needs for implementation.
  • Create and manage requirement related documents including use case documents, user stories with acceptance criteria, requirement workbook, traceability matrix, workflow and data flow diagrams for various projects depending on project needs and manage requirements throughout the SDLC.
  • Lead the business process reengineering effort for client and analyzed existing process (AS IS) and identifying improvements (To Be) and recommendations for a new workflow process client’s Enterprise Content Management tool - Filenet
  • Responsible for help desk support and resolution of User issues.
  • Participate in refining user stories for Licensing Applications development.
  • Responsible for training users and addressing training issues as they arise.
  • Support project management task including documenting project plans, WBS and other project task as needed.
Confidential, Washington, DC

Project Coordinator

  • Identifies and works to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors
  • Generates weekly and monthly status updates to Senior Level Management
  • Creates and sustain working relationships with internal and external partners
  • Travels domestically and internationally to conduct presentation to potential customers
  • Monitors timelines and flagged potential issues to be addressed
  • Creates and distributes reports for the Field and Training and Communication Solutions teams and Services
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring new businesses
  • Interacts with external vendors to discuss pricing
Confidential

IT Support Analyst

  • Installed, configured, updated and maintained all software and hardware resources including printers, laptop, and client workstations for external clients
  • Provide technical support to IT staff and assisted end users with application/product training
  • Provided 24X7 on call remote support to assist clients with any technical issue

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