SUMMARY:

• A competent IT Professional with 5+ years of experience as Business  Analyst  and QA Analyst  in Telecom  consulting, Requirements Gathering, Business  Analysis, Testing, Implementation, Product & Domain Training and Post Implementation onsite - support for telecom  operators in Telecom  Industry. 
• Comprehensive knowledge and working experience in Rapid Agile Software Development Cycle. 
• Experience in root cause analysis, troubleshooting, problem resolution and change management, as well as possessing extensive experience in identifying potential solutions and presenting the proposals to the end users. 
• Collecting, understanding, and transmitting the business  requirements for the project and translating these into functional specifications along with customization of telecom  software products. 
• Translate stakeholder requirements into tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams. 
• Creating Business  Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document. 
• Model driven development by capturing Business  requirements for process & data modeling in the form of Business  Process Models (BPMs) using Microsoft Visio. 
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. 
• Tests and troubleshoots OSS/BSS software such as Service Fulfillment, Service Assurance, Inventory Management, and Customer Experience Management systems.
• Extensive experience with software testing that includes impact assessment, requirement analysis, test planning and test case design, system testing, system integration testing, production verification testing, test summary reports and defect management. 
• Well acquainted with all phases of SDLC and STLC. 
• Ability to work collaboratively with others to achieve the company project goals
• Strong experience of conducting test review meetings, defect triage meetings, walkthrough meetings to discuss requirements, test status, issues and open defects with all stakeholders 
• Solid experience in Client/User Business Requirement in (Telecom, Mobile), Functional, Integration, E2E Integration, Regression, Performance Testing, Creating Test Plan, Strategy & Perform UAT at Client Side, Followed continuous DevOps Methodology

TECHNICAL SKILLS:

Databases: Oracle 9i/11g, TOAD, SQL Developer 

Business  Modelling Tools: Microsoft Visio, BT STORM 

Test Automation Tools: Selenium 

Test Management Tools: ALM/HP Quality Centre, JIRA 

Development Tools: Eclipse, Tibco BPM, Putty

• Agile Scrum process 
• Application Release Management 
• Change Control Board 
• Data Modeling 
• Eliciting Requirements 
• Excellent Communication Skills 
• Identify Business Requirement 
• Identify Requirement Gaps 
• OSS/BSS Design 
• Process Enhancement 
• Project planning 
• Quality Assurance 
• System Integration 
• Telecom CRM 
• Unified Modeling Language

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Houston, TX

Responsibilities: 

• Attended review meetings with Stakeholders, Developers and end users to understand and test according to their requirements.
• Involved in Solution Designs with extensive interaction with end users and Solution Architects.
• Provided solutions, workarounds and handled live issues in the area of BT Ethernet, Broadband and BT Wholesale. 
• Delivered End to End Solution designs with detailed technical specifications as per TM Forum standards eTOM framework and followed Agile Methodology.
• Experience of requirements elicitation methods including business  process modelling (BPM), UML, and use cases.
• Elicit requirements and produce comprehensive Business  Requirements, Functional and Non-Functional Requirements, User Requirements, System Requirements and Requirements Traceability Matrix, also in Agile development produce Epics and User Stories.
• Leveraging multiple business  requirements gathering methodologies to identify business, functional, and non-functional requirements throughout each stage of the project.
• Documented comprehensive business  cases in terms of use case scenarios of specifications, design and development to assess the costs, benefits, ROI. 
• Identified value gaps and opportunities for process enhancements or efficiencies; defined the impact of requirements on upstream and downstream solution components. 
• Supported solution integration and acceptance testing and provided post implementation support to stakeholders and end users across multiple business  domains by defining user acceptance criteria.
• Performed functionality tests to identify solution defects or shortcomings. Prioritized and escalated user problems.
• Served as a liaison between business  stakeholders and service providers to manage requests for additional scope or process change.
• Conducted business -specific projects by applying deep expertise in subject area; developing work plans to meet business  priorities and deadlines.
• Coordinated and delegated resources to accomplish organizational goals.
• Escalating high priorities issues or risks as appropriate; monitored progress and results; recognized and capitalized on improvement opportunities.
• Resource allocation management, Review weekly Testers' status reports through Agile Process and Scrum Calls. 
• Analyzing slippages and address issue through Root Cause Analysis. 
• Worked closely with Business  Analyst  and/or E2E Analyst  during a project to flesh things prior to the development of the solution (and perhaps during development and testing if there are gaps or bugs). 
• Managing the entire Software Development Life Cycle including design, development, testing, troubleshooting and debugging of Software.

Sr. Business Analyst

Confidential, Atlanta, GA

• Created scenario, direct and lead the overall, Functional (Manual), Integration, End-to-End Integration, Regression, and Performance Testing, System Testing test approach for designated projects utilizing the use case, Business& Technical requirements documents, Created Test Strategy, Test Plan, Test Cases ensuring full stakeholder involvement
• Creating test plan, Walk through, integration approach and strategy document, test cases, scenarios, conditions and scripts, generated system test scripts for Customer Relationship Management (CRM) 
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality
• Created various meaningful test cases which covers local and national plan coverage, converting from complex business logic which includes many rules and sub rules
• Involved in the testing of different types of orders like Change of orders, order submission and cancellation of orders and service points with different statuses
• Involved in creating daily testing metrics and reports for the QA dashboard for the test status to the test team and management
• High level designing of business requirements for OSS and BSS integrations
• Responsible for the E2E delivery of business requirements & program management of same
• Involved in Test case design and Cross-functionality Testing - Tested and validated the mobile features like Messaging, Multimedia, User Interface (UI) and Application
• Implemented the Duplo extensions in JIRA, a SAAS tool, which in turn helped to improve communication between onshore and offshore
• Participate in Design Review meetings and understand the business functionalities
• Verify Mobile service provide/cancellation and network provisioning system
• Used Quality center and HP ALM to capture requirements, create test plan and test cases
• Test priorities, effort estimates, Traceability Matrix, Test cases development and Defect Triaging 
• Involved in Manual testing using Quality Center and HP ALM to develop test cases, test scripts, executing the scripts and logging the defects of Production and QA Lab
• Responsible for identifying the issues related to the Data Service functionality in the phone, report, follow up and close the Change requests (CRs) 
• Expertise in performing manual & automation tests in lab environment and validate the performance of various CDMA handsets
• Performed functional and regression testing of the application manually and also automated
• Planned and prepared Test Strategies and was involved in end to end testing of the application
• Involved in Wireless Lab Load and Performance testing
• Expertise in different kinds testing: Functional testing, Smoke Testing, Sanity Testing and Regression testing
• Programming and provisioning of various different kinds of mobile devices using Device related PST Tools and HLR
• Coordinate with developers, design team in providing suggestions for Test case corrections, provide suggestion in creating adhoc scenarios and improve the test efficiency
• Mentored and trained new employees on areas of the product and processes used during testing

QA Analyst

Confidential, Chicago, IL

Responsibilities: 

• Worked as Solution Designer for OSS projects. 
• Taking part in the Triage calls to understand the business  need and walkthrough of all the acceptance criteria with CE (customer experience) lead/BCD (business  change delivery) to move the story into release offer.
• Conducting pre shaping calls with CE Lead/BCD/PL (product line) to freeze the requirements/acceptance criteria. 
• Conducting shaping calls with component designers/stakeholders to explain the requirements and take through the high level solution and capture the impacts from each component.
• Provided solutions, workarounds and handled live issues in the area of Qwest NGPOSS, and Ethernet Services.
• Arranging E2E design review call with all the stake holders to discuss on the proposed solution in detail and incorporate the comments & suggestions in the next version of design doc.
• Conducting end to end design walkthrough calls with all the component designers, CE lead, BCD, PL, Operations team, delivery and IVVT testing team to get the sign off on e2e design.
• Responsible to act as a liaison between the customers, component designers, presales team, consultants and the development teams by facilitating the resolutions and processing of feedbacks and reported issues.
• Managing the entire Software Development Life Cycle including design, development, testing, troubleshooting and debugging of Software.
• Analyzed slippages and address issues through Root Cause Analysis & Gap Analysis.
• Performed project retrospection and project closure activities.
• Prepared Requirement Traceability Matrices for New Business  Model.