PROFESSIONAL SUMMARY:

• Results - driven IT Business Analyst, QA professional with 15 years of experience with major Fortune companies with Software Development methodologies in Waterfall and Agile models
• Lead/participates in all phases of the IT Project Delivery Framework, including requirement gathering, client interviews, feedback, review of complex business and functional requirements for area of responsibility
• Experience working as Team Lead managing team in Matrix Organization
• Served as Subject Matter Expert for overall client product, product and processes
• Experience defining the requirements include design/business process, partnering on configuration, customization, user provisioning, data migration, and report/dashboard design
• Working on prototypes for website designs using tools like dreamweaver
• Participate in cross-functional teams to address strategic business issues involving Customer Relationship Management (CRM) and sales operations
• Experience in the entire Software Development Lifecycle (SDLC) & Software Testing Life Cycle (STLC) life cycle from requirements gathering to releasing to production
• Provide CRM expertise to sales, service & marketing teams to streamline, automate, and standardize core business processes on SFDC platform on Classic and Lightning environment
• Understanding Data Modeling, database flow & architecture
• Effort Estimation, Test Planning, resource allocation, budget, risk and mitigation plan, training
• Experience on test management tools like HP Quality Center/ALM, Rational Clear Quest, Rally, Jira
• Expertise in Requirements, Test Plan, Test Lab, Defect Tracking and Reporting tools in HP ALM
• Provide project status to state to Project Manager, Business Owners, PMO and State Technology Office
• Experience validation business proves for Medicaid program for eligibility
• Experience with Black-box, white-box, Unit Testing, Configuration testing etc. including mobile (iOS and Android) and single sign on testing on web based applications, ERP and SAP systems
• Mobile/Tablets testing(iOS and Android), Requirement Validation, Acceptance, Conformance, Compatibility (Cross Browser testing), Functional, Unit, Integration, Regression, User Acceptance Testing, OQ(Operational Qualification), PQ(Performance Qualifications), Control, GUI, Back-end, Smoke Testing, database, BI reporting
• Performance testing using Load Runner, Confidential tools and other proprietary tools developed internal to organization (DOME-PR, thread profiler)
• CRM Solutions - Siebel, Sterling OMS, Confidential (Sales, Service, Community, Chatter cloud and Salesforce1) and POS
• Testing Workday application for payroll and financial management and reporting
• Enterprise Application Integration (Middleware) - Web Services (SOAP, REST services and Micro services) and XML Schema testing in SOA technology using Parasoft SOA and SOAP UI Pro
• Experience in UNIX, Linux, Solaris, AIX, Windows operating systems, Confidential .
• Knowledge on Selenium tool - for cross browser testing
• Good understanding of RDBMS- Relational Database Management Systems and worked on different databases like Oracle, SQL/NoSQL, Server, and DB2 (tester level) and web technologies like XML and HTML (tester level).
• ETL, HQL, Dataware House, BI & Big Data testing and Test Data management in healthcare, banking, e-Commerce and financial domains
• Knowledge in QA process, Lean, Six Sigma, SEI-CMM and Automated Testing Life-Cycle Methodology.
• SQA Audit, Compliance & organizational standards

PROFESSIONAL EXPERIENCE:

IT Business Analyst/ QA Lead

Confidential

Responsibilities:

• Experience & comfort level with reviewing business requirements
• Organize requirement/review meeting with BA and PO
• Review detailed requirements against design requirements using agile tools - Rally, Jira, Scrum Works, Salesforce Tracker, HP Agile Manager
• Review application development status to ensure compliance with overall design approach
• Document and maintain project deliverables, risks and issue log and business process visio documents for product functionality
• Worked on payment and credit cards processing application and its processes
• Work on developing UI in Confidential like profiles, role, user setup, permission, public groups, sharing rules customizations etc… for sales and service cloud(loans, credit cards etc..) in Classic
• Develop application web application prototype using dreamweaver tool
• Develop/Implement SQM process and procedures in waterfall and agile scrum development environment­
• Develop and Execute SIT/BPT/UAT testing strategy
• Develop test cases and test script using functional, regression, UAT, test driven techniques
• Develop road map to implement automated testing strategy
• Implemented procedures to eliminate redundancies in testing efforts among teams
• Managed defects, test cases, test scripts based on user stories using Rally, HP ALM, Confidential, Rational Team Concert
• Train testing team to develop reusable test scripts in test management tools
• Attend & participate in all Agile meetings and reviews as the lead for the program
• Good experience working on Big Data testing(in SQL/NoSQL structure), SQL, HQL, ETL and Enterprise Data ware house testing using Confidential Data stage, Informatica tools and on Hadoop platform
• Eligibility verification for medical and Medicaid programs as per the business process
• Testing product/applications in client specific lab that secure network and connected to data centers
• Lead/participates in all phases of the IT Project Delivery Framework, including requirement gathering, client interviews, feedback, review of complex business and functional requirements for area of responsibility
• Validating the client business critical process/functionality in Lightning environment
• Testing Confidential application in Sales, Service and Community in cloud environment(also in SF1)
• Web to Case, Email to Case, Web to Lead, Customer order/cash flow validation in Salesforce and Salesforce1
• OQ/PQ(Operational/Performance Qualification) testing in application as per the real time world scenarios in Healthcare industry
• Thorough review & understanding Agile stories presented to the sprint team, and as the TM the ability to assess test needs - functional, integration, and regression based on the change. 
• Create and prioritize test cases for large/complex projects, including identification of risks and dependencies 
• Perform Load and performance testing on application for integrated applications using JMeter, load test and in-house tools
• Coordinate test case review sessions with business users and development teams 
• Coordinate activities of multiple teams, including but not limited to development and project management both offshore and onsite
• Validate CTI call workflow integrated with other call center facing applications via IVR for billing and for speed payment
• Monitoring/Mentor testing team Conduct interviews, provide feedback and technical training
• Validating/Audit QA documents as per the organization standards process/standard/compliance
• Lead efforts for continuous learning of client business operational flow and interdependencies of data 
• Responsible for verifying compliance with testing procedures and for test strategy development
• Assist QA team on specific activities: test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures for white box/unit testing including security and single sign-on testing
• Validating workflows for Service Now for various customer interactions
• Day to day management overall project BA/QA tasks, operations and supporting client end users

Environment: Banking & Financial, Trading Platform, Cloud Computing, Waterfall and Agile Scrum Methodology, HIPPA, EDI, ICD9, Confidential (cloud), e-Commerce, Media & Entertainment, Big Machines

Applications and Tools: EDM, US Trade Systems, Confidential (Sales, Service, Community - Lightning),Transaction Hub, Salesforce1(iOS & Android), OMS, Web services(REST & SOAP), GXP(GLP, GCP), ETL, EDW, FIX, Client Simulator, Routers, Gateways, OMS, Exchange servers, BizTalk, Confidential MDM 11.0, Mainframes, Big Data, SAP(OM), IVR(products and bill pay), CTI (Genesys), UDT, XML Schemas, Workday, Siebel CRM, Big Machines, Rally Software, Jira, Salesforce Tracker, Scrum Works, HP Agile Manager, SAP CRM (Entitlement Management), share point, Mainframe, Clarify, HP QC/ALM 12.5, SOAP UI, Postman, FitNesse, Load Runner, JMeter, ETL (Informatica), Ab Initio, ICOMS(Integrated Communications Operations Management System), Data Models(logical and physical), CSG, Web portals, KYC GVP, IIS, SQL, NoSQL, HQL, SQL developer, Service Now, Confidential Data stage, Worksoft, Workday, Selenium, RSync, FTP, E-Business Suite (OM), Click Software, Cucumber, Solr, Salesforce Workbench, Partner Community Portal, XML Spy

Test Delivery Lead/ SME

Confidential

Responsibilities:

• Manage day to day process flows activities for various applications
• Intake process, including review of upcoming projects, providing initial estimates and assigning resource and scheduling of resources.
• Review the Business/ Functional/ System requirement specs (COR & SAAS), High level Design documents, detailed design documents and Requirement Matrix in Clarity
• Document requirements based client interview, business meeting etc.. For OMS CRM solutions
• Participate requirement review meeting with development team
• Mentor a team of QA engineer’s onsite and offshore, setting direction, revising test strategy and supporting documents.
• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design documents mostly in agile environment.
• Testing Mainframe application (Billing system - GS) using tool Reflection to access mainframe.
• Testing web service via Parasoft SOA tool - Enterprise Application Integration (Middleware) and ESB (Enterprise Service Bus)
• Involved in business review meeting and validate BAU rules for offer configuration for upcoming projects
• Holding regular defect triage meetings with internal, vendor development and infrastructure team to review defect impact and proposed resolutions.
• Performed requirement check on implementation using CRM technology like OMS, Confidential and Sales CRM
• Preparing system analysis documentation, requirement gap analysis
• SAP, Functional, Integration, Ad-hoc, IVR testing for end to end scenarios for customer order creation and update on customer selection and update system in integrated and standalone application testing platform thru telephony and check call center application (RIO, Sterling OMS) for data validation
• Requirement Traceability Matrix, Test Metrics and Deployment/testing instructions
• Identify and implement Dashboard for tracking various QA Metric using SQA Share point
• Execute functional, regression, white-box, unit testing, systems testing and risk analysis to ensure that the new/updated software does not negatively impact the quality and stability of production environment
• Client Certification testing and validating FIX messages in response
• HP Quality Center to manage requirement, test plan, test lab, test cases, test execution and defect tracking and Dashboard for reporting.
• Application Security testing - Authentication and Authorization
• Performed system Database validation for end to end test scenarios using SQL queries against FRD, SAS & COR
• UNIX to access application logs for issue debugging and various Unix/Linux utilities
• Using Clarity tool for project and release documentation for enterprise and offer releases using Clarity
• UAT(User Acceptance Testing) testing support and issue resolving with business partners and sales operations team
• Testing MDM application as end user testing (in-house project) for data standard verification in software Lab
• Enterprise and off-cycle release Lead for review and communication project release status in timely manner for smooth PRODUCTION go live
• Validating ECR (Emergency Change Request) for Production tickets in Staging Environment and release to PRODUCTION
• Team player - team work is more productivity

Environment: Financial & Investment Banking, FIX (Financial Information eXchange), SOA, Win XP, HP-UX, Linux, Windows 7, SAP, Siebel 7 and 8, Mainframe, CRM, Java, Cloud Computing

Applications and Tools: Client Onboarding, Launch Pad, CPO, ADT, IVR, Tributum, KIM, CPO, ADT, STMS (Mainframe Billing System and payment system), Telco Credit Systems(TCS), Enterprise Integration (Middleware), C3 (Offer Management), Siebel CRM, Salesforce CRM, SAP (Offer Configuration), IVR, Sterling OMS (Order Management System), BPT (End to End), DWS (Dealer Web Site), RIO(call center), OS (Order Services) for Telco Partners (ATT, Verizon, Qwest, Century Link), CSD, CA, Client Simulator, OMS, Line Handlers, Gateways, Launch Pad, Client Simulator, GSAT, KYC,DOME-PR, QTP, Confidential Rational Team Concert (RTC), ETL, Confidential MDM, Confidential Rational Clear Quest, Test Director, HP Quality Center, Bugzilla, Parasoft SOA, Reflection, ZLDS, XML spy, XML Spy (schema) Dump, Hauffman (offer eligibility), Load runner, Comergent (offer setup & configuration)

Database: Oracle, Sybase, My SQL

Senior Test Engineer

Confidential

Responsibilities:

• Setup the Test Environment
• Reviewing Functional Spec’s, Preparing Test Plans, Test Cases and report any bugs through Defect Management Tool
• As senior qa, developed project plans, adhered to project milestones, monitored project progress, management reporting, coordinated offshore and onsite development activities.
• Creating and executing Test Scripts for manual and automation using Load Runner and in windows and other platforms.
• API level testing using ART
• Performance and Load Testing the different application using Load Runner and Thread Profiler
• JMeter and JUnit to test specific code with pre-defined test data and to validate expected out put
• Prepared test specifications and checklists for initial testing
• Preparing test data for localization and internationalization testing applications deployed in various platforms and documenting and maintaining data
• Conducted Integration, Module Testing and Regression Testing
• Complete End to End testing for various customer’s includes planning, account creation, configuration, data setup, testing, data validation et…
• Confidential - product life cycle management integrated with various products like Essbase, Planning, Financial Management, Scode Card, Reports etc….
• Database validation testing with different databases like SQL, Oracle 9/10g, DB2 against FRD & Design Spec.
• Performed System and Compatibility tests (cross browser functional testing).
• Responsible for Documentation of Test Results and Issues.
• Regularly interacted with developers to discuss various problems and issues.

Environment: Java, Windows, Linux, Solaris, AIX, HP-UX, VM-Ware, DB2, SQL, Oracle and Load Runner & Thread Profiler, JMeter, Siebel.

Database: SQL, DB2, Oracle 9, 10g

Browsers: IE 6.0, Netscape Browser, Mozilla Firefox, Safari, Opera, Google Chrome including localization testing

Test Engineer

Confidential

Responsibilities:

• Understanding the client requirements and project functionalities.
• Written Test Cases based on MRD
• Checking Functionality of every frame in application.
• Investigated Software bugs and reported to the developers.
• Interacted with the developer to resolve the technical issues
• Jira, a defect tracking system used to track the defect/issues tracking for project management
• Performed Functional, GUI and Security testing of the Web based application
• Generation, review and execution of Test Cases.
• Analysed Test Results and reported Defects using Issue Tracker - Jira.
• Involved in user, system document preparation and knowledge transfer/user training.
• Good knowledge on ICD on healthcare industry

Environment: Windows 2000, Java, .Net, Solaris, HIPAA, ICD 4, Windows, Issue Tracker

Database: Oracle