SUMMARY OF SKILLS:

• Seasoned Business Analyst with 8 years of work experience.
• In - depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification, Functional Requirements Specification, Rapid Application Development, and MS Visio.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and documenting them using MS Visio.
• Highly qualified in changing the needs of Business Users and Stakeholders to the Functional/Technical Requirements.
• Served as a critical resource and liaised between Subject Matter Experts and Technologists throughout the project life cycle.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.
• Involvement in Data/Dimensional Modeling; Data Extraction, Transformation & Loading (ETL); and Business Intelligence Reporting using Tableau.
• Coordinated with Analysts, Managers, Developers and Testers for complex projects during the SDLC.
• Worked with the project team to determine appropriate Test/Deployment Plans, and supported the product launch.
• Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.

WORK EXPERIENCE:

Sr. Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Worked with Business Stakeholders and users to understand the business needs.
• Responsible for requirements documentation, review, management and sign-off for AppQ Network and Enterprise Lending Software in Loan Quality Ecosystem across Confidential .
• Gathered requirements in BRD for new client enhancements.
• Documented Data Requirements, Data Processing Hub Requirements and Data Extraction Requirements for data analysis from 3rd party lenders and through managed services.
• Worked on Pricing and Eligibility tool and client designed workflow automation through new registration info-path and web forms for loan originating system, loan processing and disbursement.
• Documented Product & Rate selection screen design specification and data specification; created & archived data mapping documents; created technical requirements for Lending Message Bus & Web Services.
• Maintained IFRS compliance with group's accounting procedures.
• Conducted meetings with Business Users, Stakeholders and the IT Departments in finalizing the requirements according to the CMS Compliance
• Worked with Agile delivery team on the services development, UI enhancements and providing new feature additions for release 3.1.
• Managed all aspects of reinsurance systems implementations including discussing changes with developers and coordinating with reinsurance group.
• Documented Epics, User Stories and responsible for backlog grooming sessions. Worked with delivery team on development and test estimates for User Story development and validation, work estimates for acceptance.
• Worked with project management on delivery of service enhancements in Data Services Layer; created and reviewed web service operations; created XSD rules for XML data and used SOAP UI for XML data validation.
• Managed requirements, release plan and updated senior management on product backlog completion rate.
• Worked with integration analysts to understand and document integration data points, inputs for Products and pricing tools, updated requirements for modifications to Quick Registration form and Enrollment process.
• Created, reviewed and implemented technical requirements for MLS look up web service based on schema and table changes, and performed UAT.
• Conducted UAT and integration testing.
• Used JIRA to document User Stories for business scenarios. Used Visio to create workflow diagrams and UML models for state and user flow charts.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Visio, MS SharePoint, RUP, UML, JIRA, XML.

Sr. Business Analyst

Confidential, Bentonville, AR

• Contributed to the project's overall understanding of the client's business requirements for the Supply Chain and Transportation Projects.
• Helped in building strong internal partnerships ensuring the alignment of cross-functional teams to achieve business objectives by partnering with Customer Experience, Marketing, Finance, Business Development, Product Management, and Technology.
• Prepared Business Process documenting broadly existing Business units in Confidential Business sector.
• Produced timely and relevant documentation including User stories, Mockups, Decisions & Clarifications, User guides, Project status, Meeting notes etc.
• Identified areas of opportunity to optimize logic for lead time and transit accuracy through the development and upkeep of operational tools and reports.
• Assessed client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options.
• Researched and provided recommendations to project and client leadership on critical business decisions.
• Collaborated with other business areas to provide subject matter expertise and assistance as applicable.
• Monitored and tracked project schedule, work plan, and budget for business area to ensure project meeting targeted dates and goals.
• Measured and communicated the operational impact of improvement efforts, strategic projects, as well as overall business unit performance.
• Provided reports to executive-level management and process requests for information reporting.

Environment: Windows XP, Eclipse, Agile/Scrum, UML, MS Visio, MS Project, MS Office, HP Quality Center.

Business Analyst

Confidential, Newark, NJ

• Worked with Business Users, Customers and Subject Matter Experts (SMEs) like Underwriters and Actuaries to understand the existing system and the current business process and methods to identify deficiencies and areas for improvement and enhancement.
• Interacted extensively with customers and UI designers to determine ways to improve the UI feel and the user experiences.
• Identified the gaps in the existing systems by performing GAP Analysis on the AS-IS business process map.
• Created the TO-BE business process maps to communicate the solutions to the entire team as well as to gain the approval of the SMEs and the management team.
• Translated Business Requirements into Functional and Non-Functional Requirements.
• Documented the Functional and Non-Functional Requirements into Functional Requirements Documents (FRDs) to illustrated the implementation of the technical functionalities.
• Conducted requirement walkthroughs with the development and test teams before the development and testing phases respectively, to ensure that the requirements were accurately understood.
• Managed scope and performed change control and change management of baselined reqs.
• Assisted system testers in QA activities and reviewing the Test Scripts and Test Cases.

Environment: RUP, UML, Sybase Power Designer, MS Office Suite, MS Visio, HTML, CSS, Silk Central, Crystal Reports, MS SharePoint, MS Project, MySQL, SmartDraw.

Business Analyst

Confidential, Glen Allen, VA

• Conducted user interviews at both in-house and client locations, gathering and analyzing requirements using Requisite Pro and Requisite Web.
• Extensively used Agile methodology in the process of the project management based on SDLC.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Object-Oriented Design (OOD) using UML.
• Gathered and documented Business Requirements, created Functional Specifications and translated them into Software Requirement Specifications.
• Prepared Business Context Diagram, Use Case Diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Pega Business Process Management (BPM) tool.
• Gathered requirements from the clients and developed crosswalks for 820, 834, 835, 837 P/I Claims.
• Developed Test Cases based on the crosswalks and compliance guidelines for 270/271, 276/277, 820, 834, 835, 837 Professional, Institutional and Dental claims and for 270/271 eligibility benefit inquiry and response.
• Generated test data using X12 generator for transactions 270/271, 276/277, 820, 834, 835, 837P/I/D.
• Conducted Gap Researched and understood the claims adjudication and reimbursement systems based on HIPAA X12 4010 standards.
• Performed GAP Analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Worked extensively on Business Requirements, Functional Specification, Data-Integration, Data Mapping, and Data Warehouse access using SQL and Crystal Reports, ETL Process, Use Cases Modeling (UML) using MS Word, MS Excel, MS Access, MS Visio and dashboards.
• Developed Test Cases and Test Scripts and assisted Quality Assurance activities, with System Integration Testing and User Acceptance Testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation was in place.
• Responsible for the creation, maintenance and reporting all HEDIS (healthcare effectiveness data and information set) measures for NCQA accreditation.
• Interacted with Subject Matter Experts (SMEs), Claimers and Customers; conducted detailed interviews with them; recorded the requirements and reviewed the gathered requirement by both technical and business people.

Environment: Windows XP, RUP, Facets, Quality Center, .Net, QNXT, SQL Server, Clear Quest, MS Excel, MS Access, MS Word, MS Power Point, MS Visio.

Business Analyst

Confidential, Long Beach, CA

• Worked closely with Functional Business Users/SMEs to attain in-depth knowledge of business processes and procedures.
• Conducted Joint Application Development (JAD) Sessions, Interviews, Brainstorming Sessions, Joint Requirement Planning (JRP) and with Subject Matter Expert (SMEs).
• Organized conference calls and conducted sessions to gather information from Stakeholders working offshore.
• Documented business rules and workflows using Business Process Modeling Notation (BPMN) and created models using Enterprise Architect.
• Performed Requirement Analysis and assisted in developing Use Cases, Activity Diagrams using Enterprise Architect.
• Defined, developed specs for federal reporting specific to Medicare Advantage and documented Medicare claims processing.
• Documented requirements, associated change requests with requirements and connected requirements with Use Cases.
• Helped in performing Data Mapping and Logical Data Modeling. Created Class Diagrams and Visio Diagrams and used SQL queries to filter data.
• Worked closely with Data Warehouse Team while populating data from Source System to Enterprise Data Warehouse.
• Conducted story mapping sessions with the business teams to create story boards which helped prioritize Product Backlog Items (PBI).
• Worked closely with reporting team while generating claim reports.
• Completed the documentation of Claims Scenario's for the source system.
• Designed data models using ERWIN and conducted normalization and de-normalization of data to fit OLTP and OLAP frameworks, slicing, and dicing of data marts for analytical decision-making support.
• Worked on SSRS to generate BI reports.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, UML, RUP, SQL Server, SSRS, Version One, Enterprise Architect, ERWIN.