PROFESSIONAL SUMMARY:

• Extensive experience in business & system analysis with a focus on Requirements Analysis, Project Co - ordination, Problem Determination/Issue Resolution and Documentation.
• Collecting, understanding and reviewing business requirements, system requirement and translating them into Functional & technical specifications, System Requirements and detailed Test Plans.
• Conducted JAD Sessions to develop architectural solutions for applications to meet the business requirements, resolve open issues, and manage change requests.
• Thorough knowledge of Business Analysis and waterfall, agile & scrum software development life cycle (SDLC). 
• Proficient in creating UML Diagrams and Data Models including use case diagrams, activity Diagrams, data Flow Diagrams (DFD) using MS Visio.
• Strong Analytical and Problem-Solving skills with the ability to present solutions that address requirements and mitigate risk.
• Expertise in analyzing business and technical specifications, developing and documenting Use Cases, Test Requirements, Test Scripts, Test Cases and procedures along with formulating Business Models.
• Good experience in Process Modeling, GAP Analysis, Risk Analysis, SWOT Analysis.
• Experience in Functional and User Acceptance Testing (UAT).
• Out-of-the-box thinking and creative problem solving with excellent communication skills.

TECHNICAL SKILLS:

Operating System: Windows Vista/ 2008/ XP/ 2003/2000/NT

Database: MS-Access, SQL, DB2, Oracle

Methodologies: SDLC-Waterfall Model, Agile, Scrum

UML Diagrams: Behavior Diagram- Use Case, Activity, Sequence 

Testing tools: Application Life Cycle Management (ALM)

MS Office Suite: MS Word, MS Excel, PowerPoint, MS Project, MS Outlook

Modeling tools: MS-Visio

Reporting tools: AXIOM

Web Tech: HTML, XML, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business Analyst/ Project Manager

Responsibilities:

• Acted as a Project Manager for the Full Life Cycle (SDLC), Prepared statement of work, performed risk assessment, created project and resource plans, and managed project communications at all levels of the organization on this Project.
• Worked closely with the Technical Project Managers, UAT users and (PVT) Business Users during the Planning/ Analysis phase and Implementation phase of multiple applications.
• Used the guidelines and artifacts of the Agile Methodology to strategize the Implementation of Change Management in different iterations and phases of SDLC.
• Interviewed the Business Users to collect Business Requirements and Business Process Information for building of a Customer Test Environment. Analyzed the feasibility of their needs by coordinating with the Project Manager and Technical Lead
• Facilitated Joint Application Development (JAD) session for communicating and managing expectations with SME’s whose customers were going to be the final users of the product
• Conducted the Dress Rehearsals - with all the groups involved in the Pre-Prod Environment to create an exact Prod Release like atmosphere and note of any key findings, time lines and any possible Risk to the Release.
• Determined business requirements through research, facilitation and analysis.
• Gathered business requirements, defined business processes and coordinated testing activities with other team members.
• Translated user requirements to use cases and ensured that requirements were aligned to business objectives.
• Held multiple structured walkthrough sessions with stakeholders to review requirements and knowledge transfer sessions and helped prepare process documentation for new systems.
• Elicited, analyzed, prioritized and verified user requirements, documented and validated requirements to ensure alignment with user and business expectations.
• Conducted interviews, brainstorming sessions and requirement workshops to ascertain alignment of user requirements with functional requirements.
• Consulted with technical subject matter experts, developers, and solution architects on alternative technology solutions.
• Acted as business advocate leveraging on a positive business engagement and effective communication to bridge the relationship gap and providing customer oriented services.
• Conducted needs assessment and process facilitation with clients to identify business, technology, organizational, information, and integration requirements.
• Contributed to the creation of test plans; developing test cases, scripts and documenting the results.
• Conducted gap analysis of potential business solutions and utilizing experience and business knowledge to provide in-depth estimates while identifying potential risks and opportunities.
• Documented existing and future state business processes, defined, documented business and functional requirements and conducted information flow analysis and process modeling.
• Analyzed the current process versus the future state in order to deliver a fit-for-purpose and a fit-for-use solution.
• Created and owned processes for requesting change management resources for change initiatives and ensuring quality delivery of change management activities.

Confidential, Riverwoods, IL

Business Analyst/ Project Coordinator

Responsibilities:

• Collaborated with business users to gather and review business requirements.
• Worked with project managers in coordinating all aspects of project such as initiation, planning, scheduling, task assignment, and report and risk management. 
• Prepared weekly reports to update management on project deliverables, progression and timelines. 
• Utilized MS Visio for business flow diagrams and defined workflows. 
• Interacted as a liaison between business users and IT application teams.
• Experienced working with Onshore/Offshore teams and processes.
• Collaborated with peers in both business and IT teams, to deliver optimal business process solutions, in line with corporate priorities
• Worked with project manager and high-level management team to identify Project Scope, develop work plans and schedules.
• Prepared PowerPoint presentations and Excel spreadsheet for business meeting. 
• Worked with business to define business/product requirements. Agile Methodology was used during project. 
• Reviewed and modeled existing loan processing workflow; identified improved opportunities 
• Categorized and prioritized requirements from end users and communicate with project manager to design the business requirements 
• Collected reports requirements for loan monitoring processing and Inspection 
• Assisted in GAP analysis and business process reengineering; identified and documented improving area to meet the end state requirements 
• Developed BRDs and FSDs Designed and developed Use Cases using Microsoft Visio. 
• Communicated requirements through visually modeled Visio diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements 
• Interviewed end users of systems, collected requirements, developed use case provide them with the knowledge needed to run their business. Made use case to generate functional requirement/work with QA team. 
• Created and maintained Business Requirements document and System Requirements document. In addition, was responsible for getting appropriate sign-offs and approvals.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions, brainstorming and prototyping.
• Helped generate test cases in accordance to the Test Approach Document.
• Experience with common data modeling, master data management, data standards, data quality and data analytics.
• Designed, built, and maintained a data repository with reporting capability that enabled analysis and insight of user behaviors and interactions for Equity, Index, Options, and Bonds.
• Gathered requirements for research data mappings for front office.
• Analyzed and optimized the process, prepared Business Requirements Document, and then converted business requirements into Functional Requirements Specification and Technical Specification.
• Conducted JAD sessions for communicating with the all project directors and stakeholders and created process workflows, functional specifications and project initiation artifacts.
• Created UML Diagrams including Use Cases diagrams, activity diagrams/state chart diagrams using Rational Rose and thus defining the Business Process Model and Data Process Model
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Created and managed project templates, use case templates, requirement types, and traceability matrix.

Confidential, Pittsburgh, PA

Business Analyst

Responsibilities:

• Designed, built, and maintained a data repository with reporting capability that enabled analysis and insight of user behaviors and interactions for Equity, derivatives, Index, Options, and Bonds.
• Experience in private label credit card collection industry and platforms.
• Experience with managing credit card portfolio conversion.
• Gathered requirements from key stakeholders, customers, and subject matter experts to define the scope and requirements of Asset Management portals middle office needs.
• Assisted in daily settlement operations of middle office in coordination with back office operations.
• Provided analysis and programming for corporate wide credit/debit card settlement process.
• Gathered requirements for research data mappings for front office.
• Used TOAD to write SQL queries and review code delivered by the development team. Make sure that the deliverables match the required standards.
• Responsible for development of check and credit card business rules to mitigate loss including fraud scoring models to predict behavior;  tracking and interpretation of trends; development of use case scenarios for new aggregates.
• Interacted with business heads to define and finalize the Business Requirements for the application using Agile Methodology. 
• Created data flow diagrams, data mapping from Source to stage and Stage to Target mapping documents indicating the source tables, columns, data types, transformations required and business rules to be applied.
• Involved in the design of Data-warehouse using Star-Schema methodology and converted data from various sources to oracle tables.
• Optimized the process, prepared Business Requirements Document, and then converted business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite Pro.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Identified the stakeholders, developed a stakeholder list and created stakeholder assessment matrix to prioritize them
• Modeled the ‘AS-IS’ process flow and the ‘TO-BE’ process flow and did a thorough gap analysis and proposed action plan to fill the gap
• Conducted user interviews, gathered requirements, and analyzed the requirements 
• Documented Use Cases, technical and non-functional requirements.
• Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
• Facilitated meetings between management and IT team to ensure smooth hand-off.
• Scheduled, co-coordinated and managed the software release across the program for infrastructure and multiple applications.
• Performed and produced change control documents by keeping track of changes on an on-going base whenever there were any changes to the requirements.
• Reported on daily and weekly bases regarding the project status updates to the manager.
• Developed customized SQL reports and queries for management decision-making and operational management.
• Oversaw software release management of application and infrastructure to ensure no adverse impact to production services and safeguard the technical integrity of the applications.

Environment: Windows 98, SharePoint, MS Visio, Internet Explorer, MS Excel, MS Project, MS Word

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Captured, analyzed, finalized and documented the Business Requirements for the application requirements with business heads through proper communication channels.
• Developed e-commerce product allowing website to accept online payments.
• Upgraded product with new features, opening code to accommodate customer language and platform preferences, improving interface and increasing security.
• Documented business processes for agents call center application.
• Used Accord XMLife to provide a common vocabulary of data elements and their formal insurance specific definitions as well as a standard objects model for defining how various logical components interrelate with one another.
• Developed Business Requirement Document, Use Cases, forms and definitions by using Accord TXLife for various business processes.
• Understood and analyzed business requirements for testability and completeness.
• Developed UML Use Cases, business work flows; activity/state and sequence diagrams using MS Visio to make understand the developers and stakeholders to understand business process with high-level details.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Worked extensively with the QA Team for designing Test Plan and Test cases for the User Acceptance Testing (UAT).
• Reviewed test cases, test data and other testing artifacts created by the offshore team members for completeness and accuracy.
• Tracked the Requirements Traceability using Quality center where each of the requirements is mapped to test cases.
• Documented requirements to perform data migration activity from MS Excel & Access as per new system’s requirements.
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Designed Timelines, gathered requirements, co-ordinated tasks, managed releases and planned cross team coordination.
• Coordinated and Developed QA activities with team members to support the Scrum methodology.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.
• Participated in the team meetings to discuss the issues arising out of testing. Reported weekly and monthly project software release status updates to project manager and senior management.
• Engaged with projects in early phases to ensure alignment with the overall software release calendar and corresponding freeze periods and conduct internal management reporting on software release schedules and plans.

Confidential, Livonia, MI

Business Analyst

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and current functionality of the existing system by interacting with users, management, SME (Subject Matter Experts), stakeholders, borrowers, lenders, underwriters and third party vendors. 
• We used Content Management Systems (CMS) for publishing, editing, and modifying content for web marketing.
• Interviewed business users to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead. 
• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.  
• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS) and used RequisitePro to maintain the requirements. 
• Conducted Gap Analysis by identifying existing technologies, created and documented the end-user’s AS-IS workflow and TO-BE business processes to better understand the mechanics of the existing system.
• Good knowledge of XML and assisted development team to transport and store data.
• Prepared Business Requirement Documents (BRD).
• Created and managed project templates, use-case project templates, requirement types and traceability relationships in RequisitePro.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Worked on process improvements; help, manage and enhance software releases for the project functional requirements.

Environment: XML, MS Word, MS Excel, MS Visio. 

Confidential, OH

Business Analyst

Responsibilities:

• Performed Gap Analysis to fill gap between the current process and standard procedures/policies. 
• Facilitated JAD sessions with business stakeholders for business process understanding and to gather functional requirements. 
• Conduct workflow analysis by crafting Activity diagrams, Use Case diagrams and logical Class diagram according to UML methodology thus defining the Data Process Models.
• Analyzed security and process requirements for critical operations involved in record destruction.
• Analyzed the reporting process and suggested modifications to enhance current process. 
• Created Traceability Matrix between Test cases and Functional Requirements.
• Performed User Acceptance Testing (UAT) to ensure standard and proper functionality.