Business Systems Analyst Resume Philadelphia, PA - Hire IT People

Career Goal

In search of a position as an entry to mid-level Business Systems Analyst in an organization where my education and experiences can be used to increase efficiency and growth.

Education

Master of Business Administration (MBA) in Health Administration
Bachelor of Science (BS) in Computer Information Systems

Experience

Confidential, - Philadelphia, PA
Director, Information Systems, 09/08 to Present

Oversee the operation and maintenance of computing and telecommunication equipment and services of the organization.

Responsibilities:

Determine technology requirements while working alongside higher management to support the organization business goals.
Coordinate, review and approve RFP (Request for Proposals) processes.
Monitor contractors' performances and direct projects from inception to completion.
Approve invoices for technology related products or services provided to the organization.
Developed and maintain technology policies and procedures.
Responsible for hands-on technical support of all desktops/laptops, web content filters, servers, and switches at two separate locations.
Responsible for hands-on administration of two separate telephone network systems.

Confidential - Philadelphia, PA
Desktop Analyst, 09/07 to 09/08

Assisted clients with technical support of desktops/laptops, applications and other related technology while contracted to Philadelphia Gas Works (PGW).

Responsibilities:

Provided support for problems with software, computer hardware, as well as network connectivity issues.
Assisted with asset management.
Often recognized for accurately resolving issues in the least amount of time.

Confidential - King of Prussia, PA
Desktop Technician, 07/06 to 09/07

Worked in teams performing hardware/software upgrades, level two support as well as technology projects at various clients' locations.
Responsibilities:

Created knowledge base of trouble issues and resolutions to be referenced by team.
Assisted with training of new technicians to team.

Confidential - King of Prussia, PA
Internet Coordinator, 12/05 to 07/06

Worked with internal and external partners to support the search engine and advertising section at yellowbook.com.

Responsibilities:

Monitored and collaborated with web designers/programmers, database administrators, and market analyst.
Interacted with customers and Yellow book's Information Systems department to support all Internet transactions.
Per request, created reports for management.
Maintained MS Access database.

Skills

Creative problem solving
Technical
Adaptable
Analytical
Organized
Quick Learner
Builds/Maintains Relationships
Effective Communication
Leadership

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Business Systems Analyst Resume

Philadelphia, PA

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