SUMMARY:

• Senior Business/Systems Analyst and Product Owner with 20+ years of US experience in Business Analysis, Data Analysis, System Analysis, users requirement documentation for computer software products, software applications, testing and validation, project coordination, project management with educational qualification in Science, Computer Science, and Information Technology.
• 10+ years as a Business Systems Analyst, involved in producing functional requirements (BRD) for designing business objects, data mapping analysis, workflow processes, and data models. Experience in designing and integration of Middlewares, APIs using Agile methodology with REST based APIs design (JSON, XML, etc.) for software implementation. Created Ad - hoc analysis reporting for slicing and dicing (Data mining) for Business analysis and created SQL queries to provide data analysis in Teradata (Enterprise Consolidated Data Warehouse projects) BIDW projects.
• Worked with Developers in UNIX / LINUX environment by accessing Test and Production servers in Data Centers. Involved in infrastructure projects and working with various types of Hardware (servers, databases, switches, routers, etc.) including middleware applications.
• Have the ability to analyze, design, and perform usability testing of web applications (UI /UX) and static pages (quality assurance, marketing, and software projects).
• Experience includes industries involved in digital media, health IT, telecommunication, finance, engineering, insurance, medical, ecommerce, education, IT, and software technology.
• Provided training as Lead Business Analyst to Junior BAs on business requirements on Web Applications, processes and web content management through data management using Oracle, SQL Server, etc.
• Coordinated activities of business analyst as a Mentor involving Business Analyst in multiple locations in US and offshore by conducting Web-Ex sessions.
• Involved in creating project scopes, business model canvas (BMC), documentation / user stories for functional and technical specifications. Used software like Jira and Rally for managing business requirements in Agile and Waterfall environment. Managed projects related B2B, B2C type of ecommerce environments.
• Managed collaboratively as an energetic team player with subject matter experts for technical / functional requirement documentation, data management, and creating test cases. Skillful in interviewing SMEs for business analysis using evidence-based reasoning through charts, swim lane diagrams and use case diagrams.
• Conducted JAD sessions to design Unified Requirement Documentation (URD), Performed Business Analyst role in creating User Stories, Business Requirement Documents (BRDs), System Requirement Documents (SRDs), Application Design Documents, Test Cases and managed Defects in Rally.
• Engaged in producing business objects and project presentation documentation in print, mobile, and web formats using Adobe Products such as MS Office tools, Visio, and SharePoint in recent projects.

TECHNICAL SKILLS:

Latest versions of MS Word, MS Excel, MS PowerPoint, Visio, MS Project, SharePoint - Rally, Atlassian JIRA and Confluence, Service Now’s Service Desk, Microsoft Office Publisher, Office Communicator, Adobe - Photoshop, RoboHelp, RoboHelp HTML and Acrobat, Arbor Text, Acrobat Pro, Microsoft Office FrontPage, Rational Tools, TechSmith Jing, Snag-IT, Camtasia, Adobe Distiller, Frame Maker, InDesign, Photoshop, Illustrator, MadCap Flare, QuarkXPress, Dreamweaver, Enterprise Content Management System, EMC Documentum, Presto, ATG, TeamSite, Knowledge Centered Support (KCS),Agile Methodologies - Scrum, Database Management, Supply Chain Management, Website Development, Advanced Visual Basic, .net, OS400 Operating System, Unix, Linux, WAN/LAN Network Protocols, SAS, Oracle, ERP, Crystal Reports, SQL Database, SQL Server, HTML, Python/Django, CSS, XSL, XSL-FO, XSLT, Java Script, SGML, XML, and XML Schema.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Business Systems Analyst/ Product Owner/Scrum Master

Responsibilities:

• Worked as Sr. Business & Systems Analyst on Hyperion Essbase Cubes to integrate Financial Reporting migration projects including Wireless Mobile product development and Telecommunication billing systems such as DTV, Uverse, etc. Performed business analysis and managed projects related to B2B, B2C, C2C type of ecommerce environments. Documented High Level Design (HLD) Documents for requirements involving designing and Integration of APIs created by members of the team; infrastructure experience across VMware, P2V, middleware applications. Involved in Scrum team using web architecture, web frameworks and open source industrially recognized projects: SOA (SOAP & RESTFul); Created Swagger - GitHub API Specification documentation.
• Created Ad-hoc analysis reporting for slicing and dicing (Data mining) Revenue cubes through Essbase Smartview financial reporting for monthly, quarterly, or year-end analysis; analysis for requirements to cost-estimate budget and forecast of the Accounting system, and created SQL queries to provide data analysis in Teradata (Enterprise Consolidated Data Warehouse projects) BIDW project to meet IT requirements for the development of Tax Automation Financial Software package, UI/UX Design.
• Have been Product Owner for multiple scrum teams using Revenue, Consumer, Subscriber, Products Cubes, etc for Data management. Work with teams across the organization to facilitate implementation of required changes to frontline system.
• Conducted JAD sessions to design Unified Requirement Documentation (URD), Performed Business Analyst role in creating User Stories, Business Requirement Documents (BRDs), System Requirement Documents (SRDs), Application Design Documents, Test Cases and managed Defects in Rally and TD Platform- Software Delivery Tool to manage task assignments of IT teams. Created Summary Reports and Deployment Guide to complete the deployment schedule through Agile methodologies (follow Sprint cycles), established Business Readiness practice protocols to ensure seamless implementing of change management plans.
• Allocated Tasks and hours for developers for budget reporting and project management for the teams to meet business, schedule, and budget objectives for implementing  software solutions . Expertize on changing gears for multiple teams involving Agile and Waterfall projects in accordance to the priority to meet deadlines.
• Worked with Developers in UNIX / LINUX environment by accessing Test and Production servers in Data Centers. Involved in infrastructure projects and working with various types of Hardware (servers, databases, switches, routers, etc.) including middleware applications. Worked with Operational Change Management (OCM) operations team to process Change Request tickets for the business processes to be deployed.
• Created Test Plans, Test Summary Reports, Deployment Readiness Reports, and Deployment Guide to manage deployment and release status. Performed User Acceptance Testing (UAT) to ensure the functionality of business processes are integrated as per User’s requirement
• Worked with Architects, Financial Directors to establish business processes and created Metadata mapping of database to show the lineage between multiple interfaces.
• Performed Project discussion through PowerPoint presentations. As a project lead, I have provided training to Jr. Business analyst in multiple locations through Web conferences. Coordinated activities of business analyst as a Mentor involving Business Analyst in multiple locations in US and offshore by conducting Web-Ex sessions. Used to Microsoft tools such as Word, Excel, PowerPoint, and SharePoint to collaborate with the teams. As a Business Analyst,

Confidential, Alpharetta, GA

Business Systems Analyst/ Product Owner

Responsibilities:

• Worked on Hadoop big data technology - infrastructure group (IAAS) involving VMware; Middle ware integration for Predictive modeling for Population health IT (PHIT), rule engine integration for monitoring medical events in Data Center, multiple web applications for personal health records (PHR), data quality reports, electronic health records (EHR) with knowledge of HL7, care management, billing systems, claim and data management, BIDW projects, EDI transactions, Consumer business initiatives, Change Management and project management for the deployment of the processes.
• Strong analytical and investigation skills as a Business Analyst on UI/UX web-related Ecommerce (B2B and B2C) projects.
• Developed business requirement documents (BRD), PFDs, ERDs (flow diagrams) using tools like Visio, functional requirement documents (FRD), technical documents, business model canvas (BMC), project scope, use cases, and user stories of features and initiatives managed using tools such as Rally, Jira, Confluence, Service Now, and SharePoint 2013.
• Managed user stories in Rally through Agile (Sprints) for quarterly deployment and release. Worked for teams involved in Waterfall projects, as well. Determined tentative  implementation  dates, and tracks results of the  implementation following SDLC.
• Created technical and functional specifications and data models using tools such as MS Word, Excel, PowerPoint, SharePoint, Acrobat, and Visio. Created multiple data dictionaries for data management of web and mobile applications, web services, and data integration and implementation of  software applications .
• Involved in EDI transaction enhancements such as 271, 278, 834, 835, 810, 997, 270 - 5010 Compliance with Aetna 278 standards.
• Managed Junior BAs on requirement specifications and user acceptance testing (UAT) using Oracle, SQL Server, Json, Java, XML, etc. Able to understand complex SQL queries, query optimization and testing. Mentored other BA’s on the process and best practices for conducting requirements elicitation.
• Conducted interviews and meetings with Software Engineers, Scrum masters, UI Web Developers, QA Analysts, Product owners, Architects, VPs, Project Managers, stakeholders, and Director of Business Analysis in the creation of functional deliverables for Aetna such as business and work flow diagrams.
• Highly efficient in coordinating interviews and scrum meetings (Agile methodology) and JAD sessions using web technology networking tools such as WebEx and IM Communicator. Presented very good communication and inter-personal skills.

Confidential, Alpharetta, GA

Business Systems Analyst / Product Owner

Responsibilities:

• Developed troubleshooting documents for the video screening apps on live and playback for web, TV, digital, and mobile media through Cloud technology such as Amazon Web Services, S3 Cloud, and Elemental and big data technology such as Hadoop in Linux infrastructure (IAAS) in Data Center environment and utilizing key monitoring tools such as Service Now for efficient change management and incident management. Some of the customers that, was involved are NFL, HBO, BBC, Cable networks, etc. Developed data mapping for asset management and data integration using business mapping tools.
• Managed to deliver the troubleshooting processes meeting fixed SLA time and focused to administer solutions for the issues in the fastest response time possible. Designed process implementation documentation using business and quality check tools (six sigma workflows) for efficient content delivery.
• As a project manager, I have established good communication with the network operations team in data centers in providing valuable support on the metadata transcoding and publishing of content for large cable system affiliates and their customers.
• Managed the web-related and mobile device related projects in Agile environment through Teamwork project management tool and designing the knowledge base in Confluence and Jira for Engineering and Operations.
• Conducted interviews with Software Engineers, Chief Architect, VPs, Scrum masters, Project Managers, and Director of Platform Operations in the creation of functional deliverables for their data centers, network diagrams, work flow processes, engineering of multi-casting for various customers. Highly efficient in setting up client facing meetings using web technology networking tools. Expertize in both Agile and Waterfall methodology.
• The software tools utilized were Adobe Acrobat, Photoshop, Visio, SharePoint, and MS Tools working in Linux environment, API, Java, encrypted media files, etc. Solid interpersonal skills to work in a team environment.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Successfully completed the project in developing technical documentation for the organization’s research database; involved in GAAWARDS - Statewide longitudinal Data System Research Project (SLDS) coordinated by the governance of state educational agencies including department of education for  implementing  data  integration  projects with US Government and their clients.
• Managed the project independently developing software documentation offering solutions as Business Analyst using Crystal Reports, SQL Developer, Oracle, Informatica MDM for the data centers of agencies, ERD, ETL, Enterprise Data warehouse, metadata management, business objects, multi-tier data models, Data mapping tools, and User Acceptance Testing for capturing technical requirements with technical knowledge using SQL for testing ; produced reports and functional deliverables for the IT team in Agile environment. Conducted training activities to the Junior level team members.
• Utilized excellent research skills to organize business information, creating functional and non-functional deliverables and translated technical terms into user friendly deliverables.
• Conferred with subject matter experts of strategic research - Policy Researchers, VP of Strategic Research, Software Developers, Operation Engineers, Oracle Financial Analysts, Database Architects, and external vendors to establish technical specifications for user/training manuals and presentations.
• Completed project assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
• Managed multiple assignments simultaneously, while working independently with policy researchers and IT team demonstrating ability to work within tight deadlines.
• Proven good communication skills with agencies’ personnel and advanced computer skills in SQL, Crystal Reports, Microsoft Word, PowerPoint, Excel, Photoshop, Visio, and SharePoint; working in web development environment such as .net, XML, HTML and Java.

Confidential, Mc Lean, VA

Business Systems Analyst

Responsibilities:

• Managing as a project lead at Gannett - USA Today News headquarters on software development projects related to print media, web, mobile, TV, and social networking broadcasts (Ecommerce projects) using Big Data and Hadoop technology designing Core (Application Programming Interface) API documentation adhering to PCI security standards.
• Producing business objects, Use Cases and functional deliverables as a Business System Analyst for Asset Integration Management Engine (AIME) platform for Relaunch project for their data centers using internet applications, services and technologies including networking /distributed computing environment concepts, cloud-based infrastructure, client-server architecture (IAAS) infrastructure as a Service, UNIX environment, operating system concepts, relational and/or object databases, application development and deployment.
• Technical writing and auditing (testing) of software documents and product deliverables in respective environment such as SharePoint - JIRA and Confluence (Wiki pages), SharePoint Team site, Service Now's Service Desk, Knowledge Management, Change Management, Presto Content Management System facilitated by Agile - Scrum Project Management using Python/Django, Linux environment and Mobile Web development tools, MS Office including Visio, Adobe tools, DocuTools, screen and video capturing tools such as TechSmith Jing, HTML, Java, SQL, and graphic, software authoring applications; Expert knowledge using database fundamentals and SQL Programming.
• Hosted Web-Ex meetings for project discussions, client interviews, and presentations. SMEs include software developers, System Engineers, QA analysts, Solution Architects, and Project Managers.

Confidential, Johns Creek, GA

Business Systems Analyst

Responsibilities:

• Hosted Web-Ex sessions with the product managers, and marketing analysts to maintain site standards (QA) with regard to technical bulletins, material safety data sheets, publications, newsletters, and such other documents for semiconductor products used in PCB boards.
• Responsibility includes writing and editing for the web and graphic design, proofreading site content, and web content management using content management system (CMS). Managed the development and implementation of projects/programs requiring technical experience.
• Have been successfully developing and managing content for organization’s web presence (for Ecommerce products), coordinating web updates and changes across departments (Supply Chain Management), maintaining a consistent look and feel throughout all web properties and developing the master content calendar also.
• For the project presentations, have been using Adobe and Microsoft publishing tools such as Acrobat, Photoshop, Publisher, Excel, Word, PowerPoint, Visio, HTML, Java, SQL, and SharePoint at a proficient level.
• Managed as a Business Analyst by designing business objects for data mapping and data mining projects (WLCSP, QFN packages -ICs-Integrated chip components, nanotechnology, and power semiconductors) for market analysis, discrete manufacturing, and researching on product specifications for project acquisition.
• Utilized quality and business management tools (Six Sigma methodologies) in the creation of diagrams and flow chart for cost control.

Confidential, Atlanta, GA

Business Systems Analyst

Responsibilities:

• Have offered technical support and created API documentation using SOAP and REST web services for a health care billing company who provide billing support (Receivables) for physicians in U.S. using Adobe RoboHelp, Photoshop, FrameMaker - DITA, Captivate and MS Office presentation projects targeted for medical professionals, involved in documentation for e-commerce software products (QA - Data Analysis ) using Visual Basic.Net, Java, User Acceptance Testing, and SQL with experience in creating unit testing. EDI transactions and payroll system for a medical center using MadCap Flare and Crystal Reports, and supply chain management (SCM) for an oracle project development. Written original API, Reference, and user documentation for developers.
• Designed and produced API implementation documentation for system integration. Managed as a business analyst working on business objects in product research and offering technology-based solutions to the IT development team.

Confidential, GA

Business Systems Analyst

Responsibilities:

• Produced business objects and technical documentation for providing mobile solutions using agile methodologies (sprint cycles) for project development and software tools such as Adobe Products - Acrobat, FrameMaker - DITA, InDesign, DocuTools, MS Tools including Visio, and Madcap Flare across multiple interfaces using Java, SQL, UAT, Crystal Reports, .Net, etc.
• Managed in business analysis of software applications and solutions through Web-Ex sessions for a number of U.S as well as Indian clients including telecom (Sprint Corporation), ecommerce, finance, and banking industry. Ensure that all aspects of development, testing and deployment are covered as per requirement.
• Gathered requirements on Ecommerce projects for telecom (Sprint Corporation) with a focus on projects impacting CPNI (Customer Proprietary Network Information) and SAC (Significant Account Change).
• Offered web service, development service, and consulting service for IT project development in UNIX infrastructure. Was involved in software development life cycle for enterprise, segment, and solution level architecture.
• Produced technical documents for CME (Continuing Medical Education) program for the preparation of PowerPoint and other computerized course documents adhering to HIPPA standards.
• Using Adobe Captivate, FrameMaker, SharePoint, and MS Office tools including Visio for managing projects. Prepared brochures and documents for participating physicians.
• Involved in Database management of Physicians’ Masterfile and program files. Achieved online editorial content management by editing HTML for publishing health information.

Confidential, Atlanta, GA

Science Core Team Technical Writer

Responsibilities:

• Worked on database management and delivered technical documentation using Adobe Captivate, Frame Maker, Visio, Lectora, Camtasia, SharePoint, and MadCap Flare for creating e-learning course presentation.
• Designed and edited XML and HTML pages through content management system.

Confidential, Greensboro, NC

Teacher for Science and Language Arts

Responsibilities:

• Worked as a Tutor in teaching Science and French.
• Tutored School-age children in preparation for Writing Exam.

Confidential, Greensboro, NC

Technical Writer/Business Analyst

Responsibilities:

• Involved in organizing material, business analysis, and completing project assignments according to the standards and format.
• Developed manufacturing documents (supply chain management) such as SOPs, installation guides, and user manuals recommending revisions whenever required.
• Supported product development by establishing online data management methodologies and taken responsibility in coordinating R&D team during system integration and performance validation.
• Created engineering diagrams, technical specifications, and mockups using various authoring tools including graphic applications.