SUMMARY:

• Eight years of total IT experience as Business Analyst in the field of information systems and worked extensively on various domains in diverse business and technical environments.
• In - depth knowledge of Software Development Life Cycle (SDLC) with thorough understanding of various phases like Requirements Analysis, Design, Development and Testing.
• Expertise in Process Analysis, System Analysis, Object Oriented Analysis, Functional Design & Documentation (FDD), GAP Analysis, Requirements Traceability, Use Case Analysis & Design.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case Diagrams, Activity Diagrams, State Diagrams based on UML Methodology and Business Object Modeling Flow Diagrams using MS Visio/Rational Rose.
• Well-versed in documentation of Business Requirements Documentation (BRD), Functional Specifications Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.
• Excellent facilitation skills in conducting Walkthroughs, Surveys, Questionnaires, Interviews, Brainstorming and Joint Application Development (JAD) Sessions.
• Diverse experience includes involvement in all aspects of the implementation process/business process re-engineering through AS IS', TO BE, Blue Printing, Prototyping, Realization, Development, Testing, Go-Live and Support.
• Expertise in using various tools like MS Visio for Functional Flow Charts, Business Process Diagrams.
• Solid knowledge and experience of Business Process Engineering/Re-engineering (BPR).
• Proficient in broad range of technologies including business process tools such as MS Project, MS Excel, MS Access, MS PowerPoint, MS Visio and Rational Suite.
• Experienced in the complete Quality Assurance (QA) life cycle from Requirements Gathering and Documentations to developing Test Cases and conducting User Acceptance Testing (UAT).

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Richmond, VA

Responsibilities:

• Elicited and prioritized business requirements in consultation with stakeholders to update Real Time Message platform which involves Online/Mobile Banking, Credit Card, Funds Transfer and Loans.
• Served as a liaison between mortgage specialists and the project team.
• Validated the various business processes with a committee of Subject Matter Experts (SMEs) like Mortgage Servicers, Underwriters, Credit Analysts, etc. to ensure the rules and guidelines have been met.
• Worked on SaaS payment software application for customer support and responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Conducted research and analysis to identify business process improvement opportunities.
• Worked with a variety of backend systems to configure RTM to meet requirements; define system objectives, identify constraints and the measures of success for the system to be developed.
• Defined backend data mapping, conducted detailed data analysis regarding the data that will be passed in the messages to understand valid values, data types, and ability to create good definitions for new elements.
• Wrote project documentation such as Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications.
• Analyzed change requests; created mockups to indicate the changes to the current receipts.
• Assisted developers in translating application functionality into application architecture.
• Participated in the bug review meetings, updated Requirements Document as per business user feedback and made changes in the functionality of the application.
• Kept management informed of trends, supported offshore progress and provided status reports.
• Assisted Product Owner in conducting Sprint Meetings including stories grooming, retro and demo.
• Reviewed Test Cases to made sure that all the requirements were met and covered properly.
• Assisted with user testing of system developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Provided reliable and proactive support on the Corporate Enterprise Content Management System using Nautilus.

Environment: Agile, HTML, JIRA, SaaS, Rational Requisite Pro, MS Word, Office 365, MS Project, MS Outlook, MS Visio 2010, SQL, PL/SQL, Oracle.

IT Business Analyst

Confidential, Lexington, MA

Responsibilities:

• Coordinated with the Operations Manager to create a reporting platform for a worldwide pharma leader. Duties included requirements gathering (both business and technical), liaison to IT developers, report creation and design, project management, QA and technological innovation.
• Managed projects by analyzing the requests, maintaining timelines, determining requirements and feasibility and documenting output for all services.
• Converted Business Requirements to the Functional Specification to develop and architectural solution that the application met the business requirements, resolved open issues and change requests.
• Assisted in ongoing process improvement efforts to ensure Test Planning, Execution and Reporting was effective, efficient, standardized, coordinated, and integrated.
• Review existing documents on SharePoint portal for clinical business processes related to operational support for Oracle Seibel CTMS.
• Documented and maintained work products including Reports, WI, User Guides, Process Flow Maps, Requirement Attributes on SharePoint intranet portal.
• Documented system requirements and corresponding attributes related to clinical business processes.
• Compiled ad-hoc and scheduled reports using Oracle OBIEE platform to support key operation metrics, trends for executive leadership.
• Supported data integration process for upcoming trials including review of data mapping specifications, established timelines for testing and production roll out of data feed files.
• Participated in clinical admin and operational support including review, analysis and resolution of service/admin related issues logged on JIRA including.
• Facilitated and scribe for weekly cross-functional meetings.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, MS Visio, JIRA, Oracle Seibel CTMS, Oracle OBIEE.

Business Analyst

Confidential, Pleasanton, CA

Responsibilities:

• Worked closely with Business Partners, SMEs and Product Owners to understand the process.
• Worked with web service using MVC with a JSON request.
• Created Epics, User stories, Acceptance Criteria and Use Cases.
• Identified opportunities for business process improvement through various meetings with Business Users and Developers, and initiated efforts to made improvements.
• Wrote User Stories, Acceptance Criteria and Use Cases.
• Performed Requirement Gathering & Analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the Requirements Specification Document.
• Conducted “AS-IS” and “TO-BE” Analysis, Data Analysis and GAP Analysis.
• Reviewed and wrote UAT Test Cases and analyzed defects.
• Interacted with QA and development teams for fixing issues/bugs.
• Coordinated User Acceptance Testing (UAT) and end user training.
• Facilitated JAD sessions and one-to-one interviews to understand and analyze the requirements.
• Updated requirements as per business user’s feedback and changes in functionality of the applications.
• Attended meetings with Business Analysts, QA and Developers to discuss defects.
• Arranged review meetings and discussed issues with developers and other team members.
• Reviewed the Business Requirements Document with the business and development team to understand the design & functionality of the application.
• Participated in weekly status meetings and walkthroughs, and documented the proceedings.

Environment: MS Office Suite, MS Visio, Quality Center, Windows 7, Axway, Java 1.5, JIRA/Confluence, PVCS, Remedy, Maven, SOAP UI, REST Client.

Business Systems Analyst

Confidential, Portland, ME

Responsibilities:

• Analyzed the requirements and segregated them into High-Level and Low-Level Use Cases, Activity Diagrams using Rational Rose according to UML methodology.
• Analyzed the data warehouse project database requirements from the users in terms of the dimensions they want to measure and the facts for which the dimensions needed to be analyzed.
• Wrote detailed specifications for various reports generated using Cognos.
• Imported and exported data sets between DB2, Excel, Access and SAS.
• Responsible for physical/logical data modeling; metadata documentation; user documentation; and production specs.
• Identified business rules for data migration and performed data administration through data models and metadata.
• Responsible for Data Mapping testing by writing complex SQL Queries using WINSQL.
• Provided VBA expertise to Data Migration team by creating pre-processor programs that pinpointed data errors and created input files for Data Migration.
• Played a major role in writing lower level and upper level Use Cases.
• Conducted JAD sessions to facilitate discussion between the different users to resolve issues and came up with an agreement.
• Responsible for creating different sessions and workflows to load the data to Data Warehouse using Informatica Workflow Manager.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and reporting team.
• Implemented transformation component of DataStage to integrate the data and to implement the data to implement the business logic.
• Responsible to design, develop and test the software (Informatica, PL SQL, UNIX shell scripts) to maintain the data marts (Load data, analyze using OLAP tools).
• Participated in writing data mapping documents and performed GAP Analysis to verify the compatibility of existing system with new business requirements.
• Responsible for the collection of Functional Requirements, Non-Functional Requirements, Data Mapping and Light Data Modeling.
• Conducted surveys, interviews, and JRP and JAD sessions and translated them into System Requirements. Suggested measures and recommendations to improve the current application performance of the system.
• Wrote complex SQL queries for querying data against different data bases for data verification process.
• Initiated and conducted JAD sessions inviting various teams to finalize the required data fields and objects in the model.

Environment: MS Word, MS Excel, MS Outlook, MS Access, MS Project, MS Visio, JAD, JRP, Test Track, Peer, Mainframe, UML, UNIX, Rational Suite, BO, VBA, OBIEE.

Business Analyst

Confidential, Bentonville, AR

Responsibilities:

• Developed Business Process Flow Diagrams in Visio, identified critical points which were creating issues.
• Gathered AS-IS information by following the concerned Stakeholders in their day-to-day activities, studied their operations behavior.
• Optimized efficiency of supply chain & logistics planning by eliminating the errors occurring at distribution centers; thereby enhancing product availability at stores.
• Conducted Workshops and Brainstorming sessions with various Stakeholders in the project to gather their individual requirements; documented and analyzed them to develop functional tasks.
• Used MS Visio for Flow Charts, Use Case Process Model and Architectural Design of the application.
• Responsible for business process analysis that included requirements facilitation, definition & analysis, alternatives, software selection, prototyping, business process design and mapping.
• Conducted meetings and JAD sessions for project definition, resource identifications and deliverable prototype identification.
• Developed Functional Requirement Document, Workflow Diagrams and Use Case Specification Document.
• Assumed the position/personality of employees working in the warehouse to understand human factors leading to the problem.
• Developed action plans for correcting the issue in incremental steps and compared outcome against the KPIs set, streamlined logistics activity.
• Identified problems in business process, developed innovative solutions by employing new technologies into the workplace, eliminating human related errors in the supply chain.
• Developed techniques for training the warehouse teams in improving their skill and eliminating error.

Environment: MS Visio, MS PowerPoint, MS Excel, MS Word, KPI Analysis, Process Analysis, Negotiating & Delegating, Logistics, Supply Chain Management.