SUMMARY:

• Enthusiastic, high - performing, results-oriented, certified PMP and lead business analyst with proven ability to manage technology projects within large, complex, dynamic programs for both private and public sector clients.
• Skilled at managing cross-functional team communication, driving stakeholder communication, cultivating solid relationships at every level and delivering high quality IT results.
• Highly experienced in Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC) processes.

TECHNICAL SKILLS:

Databases: SQL Server, Netezza, Oracle (RDMS, PL/SQL)

Reporting/Analytics: Business Objects/WebIntelligence, SSRS, Oracle Reports, Microstrategy, SAS EG

Web/Thin Client: Oracle Web Application Server, JavaScript, ASP 3.0, JSP, HTML, IIS 4.0

Data Modeling: Power Designer, Erwin, Microsoft Visio

MS Office: Project, Word, Excel, PowerPoint, Outlook, Access

Other: ServiceNow, Jira, SharePoint, Visual Source Safe, PVCS Tracker, iManage, Serena Team Track, HP Quality Center, TIDAL Job Scheduler, BroadView, Oracle NetSuite

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, MD

Principal Business Analyst

Responsibilities:

• Lead a management consulting team in redesigning USCO’s business processes from a manual process to a cloud based web-enabled processing system. Projected time reduction to process copyrightable materials by more than 50% and save U.S. tax payers approximately $31M over a 5-year period through automation and efficiency estimated through qualitative and quantitative metrics using disciplined gap/fiscal analysis methods
• Plan, schedule and effectively manage all stages of the discovery, requirements, and design phases of the project
• Articulate project goals and scope, prepare work breakdown structures (WBS), and instill shared accountability for achieving project milestones
• Monitor progress continuously through standard project management tools including planning, scheduling, baselining, tracking, and reporting to keep project on track meeting deadlines and cost targets
• Efficiently conduct structured, facilitated workshops, perform interviews with users and SMEs, and review existing documentation to quickly get up to speed on the client’s current processes and to discover, refine, prioritize, discuss and validate requirements
• Utilize expertise in best practice requirements analysis techniques including use case modeling, user stories, data modeling, functional decomposition analysis, non-functional requirements analysis, peer reviews, and stakeholder reviews to review and execute client deliverables
• Author or assist in the creation of key deliverables including: current/future state business process models, gap analysis, fiscal analysis, logical data model, high-level and detailed business requirements

Confidential, Columbia, MD

Lead Business Analyst

• Led the build and maintenance of a data warehouse marketing solution managing multiple projects with varying timelines and deployment dates from inception through implementation on time, on specification, and as approved
• Negotiated contract agreements with the assistance of senior management to obtain new partnership opportunities and acquire necessary financial commitments to build a data warehouse solution using complex business rules to import, clean, calculate, and aggregate data from legacy systems including daily ETL/ELT processing from multiple sources
• Developed and maintained project schedules and was instrumental in the establishment of a DevOps practice coordinating the interdisciplinary team comprised of business analysts, designers, developers, QA, and production support to be more rapid, reliable and streamlined in achieving project milestones
• Created a robust project cost-benefit analyses and ROI assessment tool in collaboration with project team members which is used as the basis for decision-making on proposed projects
• Developed and ran reports available to clients and Sr. Management weekly/monthly/quarterly which tracked actuals against forecasts to regularly assess and report on the financial performance of the account
• Led weekly status meetings and provided status reporting on all work streams
• Analyzed client change requests, performed cost analysis and created time lines for implementation
• Authored business and functional requirements with input and review from users, SMEs, and the IT team
• Utilized strong SQL, BI, and analytical skills to assist clients with developing complex, proprietary algorithms in SAS for their clients to use in marketing campaigns
• Devised process improvements, assisted in the development of and maintained an efficient change management process

Confidential, Hunt Valley, MD

Lead Business Analyst

Responsibilities:

• As a lead business analyst at Confidential , worked with product owners and a cross-functional team of technology experts as a key member on an Agile/Scrum team to develop a high-profile, highly customized, enterprise-wide CRM system through quarterly sprints
• Participated in daily SCRUMs reporting on the progress of work streams and discussing organizational impediments and recommendations for change
• Conducted sprint review meetings with stakeholders and end users actively managing the product/sprint backlogs to re-prioritize new/incomplete PBIs and manage project scope
• Assisted the CRM team to expand user adoption of the system by working with business partners to address process improvement areas, problems and opportunities
• Analyzed, documented and maintained system specifications, process flow diagrams, user stories, prototypes, system design, user documentation and system documentation
• Developed and maintained functional, user acceptance, and regression test plans and test cases
• As a business project manager at Confidential , organized, managed and oversaw the success of several system development projects as a liaison among multiple lines of business and the technology group
• Created project schedules, managed timelines for project discovery activities, monitored project progress, organized and tracked project milestones
• Coordinated risk management activities and facilitated meetings with project sponsors and key stakeholders to discuss mitigation strategies and develop action plans
• Partnered with key project stakeholders to define business needs, establish and manage project scope, determine resources, document requirements, and manage issues
• Facilitated project meetings, coordinated the delivery and communication of all technical components and ensured that the solutions met the business requirements

Confidential, Atlanta, GA

Sr. Business Requirements Analyst

• Worked with staff and senior management in multiple functional areas to gather, analyze, develop, write and manage requirements from inception to final implementation for a diverse array of financial/banking applications
• Led inception meetings and requirements elaboration sessions with key subject matter experts to understand their business processes, recommend process improvements, nail down, and document requirements
• Effectively utilized Microsoft Office suite of tools to develop detailed business processes and workflow diagrams, user requirements, use cases, functional requirement specifications and prototypes
• Worked with the IT project team including lead developers, system architects, DBAs and network infrastructure/security representatives to transform system requirements into sound technical designs
• Acted as the liaison between technical staff and project stakeholders during the entire life cycle of each project
• Developed system, user acceptance and regression test plans and test cases; validated system requirements by thoroughly testing software to ensure that it was free from defects, technically sound, and well-integrated

Confidential, Chantilly, VA

Principal Consultant

• Served as project lead on multiple projects and spearheaded the business intelligence practice
• Worked with a team of developers, DBAs and business analysts to develop and maintain multiple Business Objects projects in a mixed Unix/NT environment; was involved in all phases of the projects including hands-on development, maintenance, performance tuning and trouble-shooting
• Installed and configured WebIntelligence and database middleware on several NT servers; regularly participated in performance tuning and trouble-shooting; performed upgrades and testing of new software versions; resolved complex universe design issues utilizing aliases, contexts, self-restricting joins, nested/hierarchical prompting
• Implemented and managed multiple repository environments in Oracle databases and performed BO repository administration
• Supported over 300 users in BO Supervisor based on complex security requirements
• Supervised and served as career mentor to other staff members