SUMMARY:

• 16 years of professional experience and possesses a strong background in working with clients, vendors and software development teams. She’s played a key role in the implementation of major software applications in Document Capture, Case Management, Content, and Workflow Management.

AREAS OF EXPERTIES:

• Active DoD Top Secret Clearance
• ATF Law Enforcement Cleared
• Applications Development
• Business Analysis & Process Reengineering
• Business Development Support
• Functional Requirements Engineering & Design
• Database Design
• Functional Testing
• Partner/ Vendor Relationship Management
• Process Management
• Proposal Writing
• SDLC Documentation Development
• User Training
• Use Case Modeling

TECHNICAL SKILLS:

• Software Development Support Tools (Rational RequisitePro, Mercury, Serena Dimensions CM, HP Quality Center), VersionOne
• MicroPact entellitrak
• BizFlow Process Studio
• EMC Documentum, Captiva InputAccel & Formware
• IBM DataCap, FileNet P8 Records Manager & i2
• MS Visual Studio Report Server &SQL Server
• MS Office Professional, SharePoint, Project, Publisher, and Visio
• OpenText: Content Server (Livelink), Spicer Viewer, (Global 360) Case360 & Execute360
• Oracle SOA 11G, ECM (Content, Capture, Records Management, OBIEE, Application Development Framework
• Salesforce & SalesLogix

PROFESSIONAL EXPERIENCE:

Business Systems Analyst

Confidential

Responsibilities:

• Provide business systems analysis, operations and management support for four independent systems for document imaging and case management for the Bureau of Alcohol, Tobacco, Firearms and Explosive using OpenText (formally Global 360) Case360 and Execute360 products.
• Product Owner for the modernization of the document imaging and case management systems using WebCenter Electronic Content Management (ECM). Responsible for all JAD sessions across four (4) separate imaging systems including documenting the requirements, use cases, business process flows for each of the six (6) business groups.
• Draft all software documentation related to WebCenter COTS (capture, portal, content, record management) software. Collaborate with developers and architect to perform analysis, design and build requested system functionality using the Agile methodology. Provide testing and quality assurance for all sprints for ATF. Facilitate process change for the users of the system and demos at the of each Sprint.
• Provide Help Desk Coordination and End User Support as the Operations and Maintenance Manager for the Office of Medical Appeals and Hearings including User Training (Administration, Supervisory and End - Users). Responsible for the coordination of 3rd party contractors in support of the development and delivery of the system. Provide support in root cause analysis and resolution management using entellitrak case management platform.
• Provided business process analysis support for document capture and delivery for the Department of State for FOIA/PA requests.
• Provided business processing mapping for the U.S. Army National Ground Intelligence Center using BizFlow Process Studio for Personal Management Requests.

Lead Consultant

Confidential, Reston, Virginia

Responsibilities:

• Conducted JAD sessions to identify, define and confirm requirements with client, modified existing Functional Requirements Document.
• Worked closely with development team to manage client expectations of the end solution, provided functional test script development and requirements-based testing.
• Drafted the Technology Insertion Decision evaluation package including cost benefit analysis of a capture solution that best meets DHS business and technical requirements.
• Served as the Lead Senior Systems Analyst and Deputy Project Manager for the State of Maryland Managed Images and Data Access System (MIDAS II) project.
• Supported the operation and maintenance of the production system.
• Drafted the following SDLC documentation: Functional Requirements Document, Requirement Traceability Matrix, Test Evaluation Master Plan, Data Dictionary, Test Analysis Reports, User Manual and Training Plan, System Administration Operations Maintenance Guide and System Design Document.
• Conducted JAD sessions to identify, define and confirm requirements for capture processes, workflow, document retrieval and image annotation.
• Worked with the development team to analyze and translate client's needs into design specifications and program functions this collaboration was instrumental in meeting client’s expectations.
• Managed, created and tested system test cases including individual modules and the integration of Captiva InputAccel, Global 360, Formware and Spicer Viewer.
• Provided on-site user training of the MIDAS II system.
• Served as the Lead and Senior Systems Analyst for the Patent Processing Project for the Bureau of Prisons.
• Managed the operation and maintenance of the production system, tasks include patches/upgrades, maintain issues and resolutions provide offsite support, testing of application, and perform user administration.
• Served as primary liaison responsible for coordinating pilot and production activities and overseeing product delivery and management of client expectations.
• Conducted JAD sessions to identify, define, and confirm requirements as the basis for system design.
• Worked closely with development team to manage the development of system specifications and design of the application.
• Drafted the following SDLC documentation: Project Management Plan, Functional Requirements Document, System Administration Manual and Training Plan.
• Tested Global 360 product, Microsoft Word 2003 modifications and configuration of user profiles.
• Created a web based user guide and training presentation to conduct inmate training at the prisons.
• Provided on-site training and support to five (5) Federal Prisons and over 300 users.
• Served as a Senior System Analyst on the U.S. State Department, Office of Information Programs and Services (IPS)
• Conducted interviews with various DOS stakeholders to a gain thorough understanding of the business and technical requirements to implement a proof of concept electronic RM solution based on the IBM/FileNet Records Manager platform
• Served as a Senior System Analyst for Memorial Healthcare System Vendor Vetting System.
• Conducted interviews with various stakeholders to a gain thorough understanding of the business and technical requirements to develop a vendor vetting systems to reduce Memorial Healthcare’s risk to fraudulent activities using IBM i2 Smarter Cities platform as the basis of performing analysis.

Senior Business Analyst

Confidential, Arlington, Virginia

Responsibilities:

• Responsible for the mapping of tables and data elements in an Oracle database.
• Performed verification using TOAD as the administration interface to the Oracle database.
• Managed and provided status of associated tasks and testing of data migration scripts.
• Resolved any issues with the conversion of values for the data migration effort.
• Prepared business process and use case diagrams.
• Verified and validated the identification of input/output formats, data storage and reporting requirements.

Senior Business Analyst

Confidential, McLean, Virginia

Responsibilities:

• Provided services in acquisitions, business requirements gathering/analysis, and programmatic support to the Department of Justice.
• Participated in the overall planning and execution of the LCMS program including the Business Process Assessment (BPA), use case gathering, definition of business requirements and facilitated meetings.
• Collaborated in full software development life cycle, estimating resources for quality assurance testing, supervising software testers, and participated in planning, design, execution and documentation of test schedule, test plans, and test cases.
• Supported client in preparing and updating business cases (OMB Exhibit 300) and budget justifications.
• Oversaw the activities of Implementation and Integration (I&I) Contractor.
• Reviewed Contractor’s project schedule for accuracy and detail. Supported client in developing and updating work breakdown structures and schedules, statements of work and task orders.
• Drafted the Acquisition Plan and managed the change management of the Statement of Work.

Business Analyst

Confidential, Reston, Virginia

Responsibilities:

• Performed initial analysis of sales tools to determine scope, systems conflicts, and process impacts of new business initiatives for new functionality and system enhancements.
• Performed vendor analysis for data mining of potential commercial clients.
• Assisted other groups within organization by acting as subject matter expert (SME) for system and associated business processes.
• Gathered and wrote requirements and use cases with stakeholders to determine business process activities and system changes.
• Provided reporting solutions and data metric analysis that identified business trends and results. Utilized data analysis to explain business issues and financial implications to projects.
• Performed the data normalization and data migration of regional and national sales contact information to Salesforce.

Quality Assurance Specialist

Confidential, Herndon, Virginia

Responsibilities:

• Managed software testing for multiple procurement, asset management, sales and contract management applications.
• Developed test schedule, test plans, test cases and scripts for client server and web environments.
• Programmed automated testing tools.
• Gathered functional requirements and technical specifications for new customer requests.
• Developed and implemented quality assurance processes, practices and policies for software development.
• Implemented defect manager and customer support application to over 150 customers including support and training.

Network Test Analyst

Confidential, Fairfax, Virginia

Responsibilities:

• Developed training materials and system documentation.
• Created macros to search database automatically, significantly reducing manual lookups from 30 hours a week to 30 minutes a week.

Team Leader

Confidential, Herndon, Virginia

Responsibilities:

• Scheduled all activities within each team to meet customer, vendor, contractual obligations, and internal deadlines. Resolved issues with vendors and third parties.
• Managed team of administrators and data entry clerks.

Confidential

Responsibilities:

• Developed and streamlined policies and procedures, reducing overtime and process inefficiency.
• Managed a team of contract administrators and administrative assistants, and supervised adherence to best contracting practices.