SUMMARY:

• The best software is created in an agile environment with a dedicated team of passionate, flexible collaborators. My goal is to obtain a position that will allow me to use my project management and analyst experience in a fast - paced technical team environment that fits that description.
• Enthusiastic software consultant, systems analyst, and project manager with a diverse skill set. Dedication to client experience and satisfaction resulted in a 91% project success rate in over 200 projects. Peer award “WildFire” winner for service and teamwork, she is motivated by challenges.
• Fifteen years of project management and business analyst experience align in an organized communicator with deadline oriented results.

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Sr Business Systems Analyst

• Provided oversight as well as served as the functional lead during development, implementation, and testing.
• Drove business architecture design (including Business Process), capability roadmap development and strategy development for the domain.
• Responsible for leading/facilitating business requirements gathering and determining technical impacts.
• Facilitated
• Created and clarified user stories and user acceptance criteria with the stakeholders, and works with development lead/technical architect to layout technical design.
• Lead the development of system related documentation, including flow charts, work flow tables, and mapping documents.
• Produces detailed functional requirements and/or user stories, including non-functional requirements.
• Provides oversight for the development of user acceptance criteria, test plans and test cases
• Mentoring junior team members in Agile methodology and BSA workflows Managed project artifacts within Sharepoint

Confidential, Jacksonville, FL

Sr Business Systems Analyst

• Acted as application functional expert to business and IT communities for key applications.
• Reviewed enhancement requests from business users and assign to appropriate development teams after gathering requirements.
• Organized and facilitated meetings with business users, subject matter experts and IT staff to identify and document business needs and objectives, current operational procedures and problems, input and output requirements, data needs and retention, usage, formatting, and security requirements. Used and applied IT and SDLC methodology in an Agile environment.
• Developed formal functional and technical software requirements and use cases.
• Developed business process workflows / designs in conjunction with business operations teams.
• Developed screen mock-ups and prototypes to ensure business understanding of any user interface changes.
• Conducted requirements review, including project design sessions.
• Provided real-time business application support to any production issues by either resolving or escalating them promptly to minimize the impact to the day-to-day operation activities.
• Worked with business users to conduct effective user training and acceptance testing to user groups for any rollout of application releases or major projects.
• Managed a backlog of over 1000 revolving items
• Designed and implemented a document management and workflow system that increased accounting efficiency by 175% in the first 2 months
• Drove projects within agile environment to specific deliverable dates.
• Maintained project artifacts within Confluence and Sharepoint

Confidential, Jacksonville, FL

Business Intelligence Analyst/Product Owner

• Combined project management, business analysis, and business intelligence experience to achieve 91% project success rate
• Managed small - large scale Business Intelligence projects with budgets of up to a ½ million dollars
• Managed design and deliverables for Merchandising, Finance, and IT reporting
• Managed projects for data warehousing and system conversions
• Used Agile methodology to manage resources and maintain project timelines
• Worked closely with business partners to determine requirements and deliverables
• Managed reports and project artifacts in Sharepoint

Confidential, Atlanta, GA

Independent Software Consultant

• Project Management in a purely self-motivating environment
• Electronic workflow design based on existing processes and suggested efficiency improvements
• Training development and delivery both in person and via eLearning
• 100% success rate with on time, scope, and budget implementations
• Technical support and troubleshooting
• Hardware Architecture Development/Consulting
• Use of BI to establish performance metrics
• Worked primarily in the Property and Casualty Insurance Industry

Confidential, Atlanta, GA

Implementation Consultant

• Project Management
• Requirements gathering and documentation
• Designed and oversaw UAT
• Used Business Intelligence to establish performance metrics
• Consulted to provide suggestions for hardware/software architecture
• Internal and external training development and delivery
• 98% success rate in over 100 projects with on time, scope, and budget implementations
• Implemented clients with up to 10 offices, with as many as 500 users per office and about 3-4 projects concurrently
• Managed up to 15 team resources per project
• Close familiarity with Agile and Waterfall development strategy
• Worked primarily in the Property and Casualty Insurance Industry
• Won “WildFire” award, given by peers for service and teamwork

Confidential, Jacksonville, FL

Project Manager

• Technical Project Management
• Workflow/process design and development
• Conducted and designed training in all systems for new and existing staff
• Managed and supervised scanning and indexing departments for project/process management purposes
• Managed department distribution staff
• Underwriting responsibilities for a high-risk market
• State Catastrophe Team
• Property and Casualty Underwriting