Business Analyst & system trainer / FIRST cHOICE mARKETING BUSINESS CONSULTANT Resume

SUMMARY:

To Serve as a Confidential Expert, Collaborator, and Administrator of Salesforce Confidential System Platform building key relationships promoting SaaS and implementing efficient cloud base solutions.

TECHNICAL SKILLS:

Salesforce Certified Administrator SCRUM Master Certified
Agile Methodology Confidential
Salesforce Applications and Integrations Process Creation and Improvements Strategic Problem - Solving Reporting and Analytics Lead and Demand Generation Service Cloud Help Desk Customer Portal

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst & system trainer / FIRST cHOICE mARKETING BUSINESS CONSULTANT

Responsibilities:

Salesforce Confidential Consultant working aggressively using Agile methodology on project-based Government SaaS projects. Collaborate with clients & system developers to map out existing business processes and provide cloud, social, and mobile system-based Confidential solutions that increase efficiency.
Manage assignments for multiple projects across Government Agencies in parallel.
Responsibilities consist of Project Management, Requirements Gathering Sessions, Test Case Scripts, Training Manual Deliverables, and Live Training Sessions.
Achievements include, Salesforce Systems Implementation Sprint Deployments, O&M System Maintenance Management, FEDRAMP Migration, Salesforce for Outlook Integrations, System Enhancements & Change Request Administration.

Confidential

Salesforce Business Analyst / HOLIDAYINN-CLUB VACATIONS

Responsibilities:

Salesforce.com Analyst granted System Administrator Access & System Privileges for North America & Canada Confidential System. Serviced over 250+ Sales Professionals, collaborating with Leadership and IT Systems Management Team to manage & implement Salesforce enhancements.
Managed Help Desk resolutions Researched & gathered Business Use Cases and System Requirements to improve Salesforce processes & implemented mobile Apps for maximum ROI with Salesforce.
Conducted Salesforce.com training for the North America Sales, Finance, & Marketing Teams, providing insights to systems enhancements, upgrades, & processes.
Performed data quality testing, enhancement testing & check & adjust data clean initiatives to ensure data accuracy.
Established and maintained sound business relationships with key internal customers including Sales, Marketing, Communications and Finance as well as senior leaders and peers maintaining daily Point of Sale reporting, growth trends, and forecast analysis.

Confidential

Sales Support Specialist / HOLIDAY INN CLUB VACATIONS-PROMOTED

Responsibilities:

Challenged internal customers & examined process flows to determine best practices that promote operational efficiency.
Assisted in troubleshooting and improving user-interface processes with Salesforce and Customer Portal.
Created, organized, and maintained sales account portfolios empowering them to effectively manage their personal book of businesses quarterly.
Corresponded with South Atlantic Sales Team and Regional Managers, utilizing Salesforce.com, SAP-BI, Customer Portal & various other tools creating and updating Distributor and End User Purchase Agreement Contracts, Forecasting, and Portfolio Management.
Contributed to building talent by mentoring and training new Confidential Sales Support hires.
Managed Distribution request, product sample orders, order management, product specifications, GPM pricing guidelines, bid competitive product cross referencing, loyalty agreements and quality assurance.

Confidential

Communication Agent

Responsibilities:

Initiated a reorganization of documentation process. Resolved customer complaints. Promoted to dispatcher managing global freight forwarding.
Operated multiple computer data systems for Air & Ocean Imports.
Processed shipments, calculated rates, created air way bills, delivery orders, documentation for custom clearance.
Collaborated with Air & Ocean Agents for client resolution, logistics support, & document control procedures.

Confidential

Insurance & Financial Advisor

Responsibilities:

Weekly average of $4,200.00 submitted business vs. expected $2,500.00 weekly goal. 82% closing ratio vs. expected 70% closing ratio.
Recruited, trained & managed sales staff of 3.
Exceeded expectations for customer satisfaction & revenue generation.
Offered insurance programs and financial securities throughout Georgia Region.
Provided consultation, selling advantages and options of health & life insurance plans to small business owners persuading clients to protect their assets.
Conducted quality risk assessments, financial analysis, developed suitable health programs, plans-of-action.