SUMMARY:

• 3+ years of overall experience as an Analyst.
• Strong analytical and problem - solving skills.
• Extensive cross-functional experience through collaborations with stakeholders, engineers, and leadership teams.
• Experience in using the Waterfall and the Agile methodologies.
• Excellent team player with focus on learning along with a strong independent worker as well, with heavy focus on communication.
• ITIL Certified
• CSM Certified
• Experienced in SQL

TECHNICAL SKILLS:

Familiar with: Microsoft products (Excel, Visio, Tableau, Word, Outlook)

Experience with: Oracle, SQL, HTML, TOAD

Experienced in: JIRA, Confluence, Leankit, Rally, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

• Elicited requirements using client interaction, document analysis, requirements workshops, and system analysis.
• Key liaison between client end-users and various vendor teams (development, testing, etc) to ensure a quality solution that delivers results.
• Participated in business process re-engineering
• Created workstreams to improve business process efficiencies by Integrating People, Process, Data and Documents.
• Created “As-Is” Process Flows and “To- Be” Process flows and identified pain points to increase productivity, tracked progress and archived work-related comments and notes, helped eliminate Priority confusion and improved accountability, managed data and documents needed for work production
• Maintained SharePoint Workstreams to provide Knowledge Management, Work Instructions, Info Portals, Document Control, Communications Archive and Email Notifications
• Translated high-level functional requirements into detailed technical requirements.
• As a lead, ensured all enhancements and changes followed the traditional SDLC.
• Worked with stakeholders to identify requirements and key strategic decisions moving forward.
• Created Process Flows and Data Flow Process Diagrams.
• Conducted JAD sessions with client to document/decompose all requirements.
• Evaluated information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs
• Use Tableau for data analysis and visualization of data.
• Helped create documentation such as System Requirements Spec (SRS) and Test Scripts.
• Documented and executed all test scripts by utilizing Test Director.
• Held weekly meetings with clients, developers, IT team to discuss project status and issues.
• Assisted in transition from waterfall to agile environment.
• Participated in all scrum meetings such as Sprint Planning, Sprint Review, Retrospective, and grooming sessions.
• Partnered with product owners to understand the vision and business value for the feature or project.
• Supported the Product Owner and Scrum Master with planning sessions to develop and maintain the feature or product roadmap.
• Worked with the product owners to ensure feature-level user stories are prioritized and accurately reflect customer and business priorities using JIRA.
• Collaborated with cross-functional teams comprised of product management, User Experience Designers, Developers, Testers, and other subject matter experts to gather and analyze information needs and functionality requirements, dependencies and impacts, and facilitate user story development.
• Partnered with the Product Owner and Scrum Master to regularly groom the product backlog by adding, prioritizing, and/or removing user stories to maintain alignment to the product/project vision and roadmap.

Business Analyst

• Became a lead on Operations and Maintenance team; assisted in handling change requests
• Created multiple documents for the required enhancements to the system such as Functional Requirements Documents (FRD), Functional System Design (FSD), User Guides, Test Cases, UAT Plans, Requirement Traceability Matrices, and Permissions Matrices.
• Created numerous Test Cases that were used by Analyst, Developers, and QA to test new or enhanced product.
• Participated in business process re-engineering
• Conducted JAD sessions with developers, upper management, and clients.
• Translated high-level functional requirements into detailed system requirements.
• Managed client generated change requests & enhancements by evaluating the scope, analyzing the impact and assisting with the integration into the existing design.
• Linked FRDs and FSDs to the RTMs; created and maintained RTMs
• As a lead, ensured all enhancements and changes followed the traditional SDLC.
• Used Visio to create Wireframes to demonstrate Information Architecture of the system
• Provided and managed documentation via Sharepoint for analysts, developers, upper management, and clients
• Provided Level of Efforts (LOE) on Change Requests for Operations and Maintenance team
• Provided assistance in analyzing and assessing risks with Project Manager
• Coordinated LOEs with the developers and provided schedules of deliverables to Project Managers
• Key liaison between client end-users and various vendor teams (development, testing QA, etc) to ensure a quality solution that delivers results.
• Created Process Flows and Use Case diagrams
• Participated in System Integration and User Acceptance testing of new releases and custom