PROFESSIONAL SUMMARY:

• Over 8 of experience as a Business Analyst in Finance, HealthCare, Technology Solutions and Infrastructure domain.
• Very strong in the Software Development Life Cycle (SDLC) including Requirements, Design, development, Testing & Implementation (Agile, Waterfall and Rup). 
• Excellent skills in Business Analysis, Data Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology. 
• Strong understanding of Software Testing Techniques especially those performed or supervised by BA including Black Box testing, Regression testing, Ad hoc testing.
• Proficient in using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams, Prototypes and documenting them using Microsoft Visio. 
• Experienced in analysis of as - is business process and to-be design processes (Gap analysis). 
• Participated with QA team in different phases of testing such as System testing, Functional testing, Regression testing and Integration testing for Quality Analysis. 
• Excellent interpersonal skills in listening, mentoring, coaching, negotiation, mediation, influencing, conflict resolution and strong communication, written and presentation skills. 
• Strong focus on teamwork and achieving team goals, result oriented, quick learner. 
• Excellent Communication and Interpersonal Skills. 
• Proficient with Quality Control Tools.
• Expertise in Maintaining, Supporting and troubleshooting applications.
• Ability to document with user stories, story points, process flows, and Create and Verify Acceptance Criteria.
• Good Understanding of Testing Metrics and Process. E.g.: Regression Testing.
• Strong Excel Skills and be able to generate reports from Excel using Pivot Charts, Conditional formatting, tables, formulas, functions.
• Able to create VB macros, VLOOKUPS and advance excel skills.
• Strong power point presentation skills.
• Experienced in the planning and forecasting of projects and documenting and gathering business, functional or technical requirements for software projects. 

TECHNICAL SUMMARY:

Designing Tools: MS Visio, Data flow diagram, UML

Documents management Tools: Rational Requisite Pro, MS SharePoint, MS Project.

Database: SQL Server, Oracle, Access, and My SQL

Testing Tools: Quality Center, Test Manager and HP ALM

Programming Language: Visual Basic, VB Script, SQL and Java Script.

Operating System: Windows 2000/2007 NT, UNIX and Win XP.

Networking: HTML, XML, HTTP, FTP and FTP

PROFESSIONAL EXPERIENCE:

Confidential, VA

Business Analyst

Responsibilities:

• Conducting workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Decomposing high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for both business and development team
• Performing Daily validation of Business data reports by querying databases and rerun of missing business events before the close of Business day.
• Identifying UI requirements, involved on creating Wireframes, process flow, Prototypes and UI specification.
• Creating Excel Macros.
• Creating Reports using all the Business Objects functions like Drill Down, Prompts, and Dimensional and Measure variables to show accurate Results.
• Break down barriers to maintain progress on initiatives.
• Conducting JAD session.
• Preparing functional documentation such as use cases, functional design documentation, flow diagrams, and traceability matrices.

Environment: MS Office, MS Project, UML, SDLC, Visio, Windows XP, Excel, SQL, Share Point 2010,SQL Server 2008, VB, Pivot Tables.

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Designed and developed Process Flow Diagram, Use Cases, Activity Diagrams, Sequence Diagrams and extensively used MS Visio. 
• Gathered and documented Business Requirements, created Functional specifications and translated them into Software Requirement Specifications. 
• Business process re engineering experience in Zebra Repair Center Move Project.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. 
• Developed test cases, assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Identified and documented business rules and created detailed Use Cases and Test cases.
• Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.
• Conducted Gathered requirements and build RTM and Use Case and Test Case doc and TTM.
• Conducted JAD session at client place.
• Actively involved in Testing.
• Created Reports using all the Business Objects functions like Drill Down, Prompts, and Dimensional and Measure variables to show accurate Results.
• Managed Requirement Scoping, documenting and analyzing high priority requirement for implementation; creating BRD, functional Requirement documentation and use case documents.

Environment: UML, MS Project, Net cool, MS-Project, MS Visio, Windows XP, SharePoint, SQL Server 2008, VB, Pivot Tables, HP ALM.

Confidential, Plano, TX

Business Analyst

Responsibilities:

• Conducted user interviews at both in-house and client locations, gathering and analyzing requirements
• Worked on CRM tool.
• Worked actively writing Business Requirements, User Stories or Use Cases
• Managed and prioritize deliverables.
• Break down barriers to maintain progress on initiatives.
• Meeting facilitation and presentation.
• Created process flow diagrams and/or business rules management.
• Gathered requirements in an agile environment.
• Extensively used Agile Methodology in the process of the project management based on SDLC.
• Helped in testing metrics and process, excel, pivot charts, tables, formulas, VB macros, java, PowerPoint.
• Gathered and documented Business Requirements, created Functional specifications and translated them into Software Requirement Specifications. 
• Conducted Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Developed test cases and assisted Quality Assurance activities, with system integration testing and user acceptance testing (UAT), developing and maintaining quality procedures and ensuring that appropriate documentation is in place.
• Designed and Developed front-end UI using HTML5.
• Identified and documented business rules and created detailed Use Cases. 
• Reviewed, Analyzed and evaluated, business system and user needs.
• Prepared business justification documents such as business requirement definition document.
• Facilitated meetings.
• Prepared functional documentation such as use cases, functional design documentation, flow diagrams and traceability matrices.

Environment: Version one, SharePoint, Microsoft Dynamics UML, MS Project, and MS-Project, MS Visio, Windows XP.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Acted as a liaison between the developers and management staff and was instrumental in resolving conflicts between the management and technical teams.
• Gathered requirement for User Interface.
• Conducted meetings/interviews and JAD sessions with stakeholders to collect business requirements. This information along with the vision document was used to transform business requirements into System Requirement Specifications.
• Responsible for analyzing and translating business requirements for the development of business rules.
• Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future reference to the programmers and system developers.
• Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
• Decomposed high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for both business and development team.
• Performed Daily validation of Business data reports by querying databases and rerun of missing business events before the close of Business day.
• Modified the existing mapping template to a more clear and easy to understand template.
• Identified UI requirements, involved on creating Wireframes, process flow, Prototypes and UI specification.
• Developed SQL queries.
• Created Reports using all the Business Objects functions like Drill Down, Prompts, and Dimensional and Measure variables to show accurate Results.
• Involved in various different testing rollouts such as Regression, Rolling Regression, and UAT.
• Raised tickets/issues with respective teams in the event of production failures and get in touch the respective teams to get the issues fixed as earliest as possible.

Environment: MS Office, MS Project, UML, RUP, Visio, Windows XP, Excel, PL/SQL, Crystal reports 2011, Share Point 2010,SQL Server 2008, VB, Pivot Tables.

Confidential, Bloomfield, CT

Business Analyst

Responsibilities:

• Interacted with the stakeholders to get a better understanding of client business processes and gather requirements. 
• Managed Requirement Scoping, documenting and analyzing high priority requirement for implementation; creating BRD, functional Requirement documentation and use case documents.
• Getting resources / budget approved from executive sponsor and being the primary contact in project execution.
• Conducted JAD sessions and design review for successful implementation of project. 
• Being responsible to capture and submit report and dashboard of profit and revenue related data to senior management. 
• Experienced in business analysis, process management, contingency planning, change control and root cause analysis.
• Worked on EDI transactions: 270, 271, 835, and 837 (P.I.D) to identify key data set elements for designated record set. 
• I was responsible for claims payment, generate EOB and send remittance advice thought EDI 835 both in HIPAA 4010 and 5010. 
• Interacted with the business users in understanding the current application and process 
• Used rational Requisite Pro to manage the requirement and keeping the Traceability Matrix.
• Performed UAT with end-users to make sure that product is absolutely in online with the requirement specifications provided by the business users.
• Involved in gap and feasibility analysis for the design and architecture of the new application. 
• Worked with HIPPA compliant ANSI X12 837 formats for all the types of claims. 
• I was responsible for managing the HIPAA Transactions and Code Sets 837 transactions. 
• Managed test cases, test script and coordinated with the QA team for testing and interacting with the developers to report and track bugs using Test Manager.
• Extracted reports and organize utilizing different database tools (i.e. SQL).

Environment: MS Access, MS Excel, MS Visio, MS Project, Rational requisite Pro, HTML, and Oracle

Confidential, San Francisco CA

Business Analyst

Responsibilities:

• Actively participated in gathering requirements, documentation, development and testing and identified the key deliverables. 
• Involved in JAD sessions and implemented Agile Methodology. 
• Performed GAP analysis, SWOT Analysis and Impact Analysis on existing system and performance considerations. 
• Prepared Business Requirements Document (BRD) and Functional requirements Document (FRD) to apply online for different types of saving/checking account. 
• Created Use Case diagram, Activity diagram, Mockups and Wireframes.  
• Coordinated with other external application (SME's) teams to clearly define the protocols of communication between online application & other applications. 
• Designed and integrated software applications with the database & MS SQL and developed User Interfaces. 
• Defined User Acceptance Test Plan and rollout schedule and prepared User Manual and Release Notes for users. 
• Documented, clarified, and communicated change requests with the requestor and coordinated with the development and testing team. 
• Created requirements & process flow for customized navigation system, page layouts, field content types, web site branding under web content management system using SharePoint. 
• Wrote Integrity Checks, SQL Queries to fetch data from multiple tables that had millions of records using Joins that produced Reports &Logs. 
• Developed the online banking application reporting requirements by analyzing the existing Crystal reports. 
• Interacted with computer systems end-users and project business sponsors to determine, document, and obtain signoff on business requirements. 

Environment: SharePoint, MS Visio, MS SQL Server, Agile and Oracle