OBJECTIVE:

• To pursue a career utilizing computer technical, analytical, communications and management experience.

TECHNICAL SKILLS:

• Sr IT Business Analyst
• Quality Assurance
• QA Lead
• Project Manager
• Data Modeler
• Data Analyst
• Data Mapping
• SOA
• Waterfall
• AGILE
• Iterative
• JAD/RAD
• UML/RUP
• ITIL
• CMMI Levels 1 - 5
• ISO 9000: 2000
• Sarbanes-Oxley Act Compliance
• PCI Compliance
• Framework 1.5.7
• Security 2.0
• VisualVM 1.3.8
• Visio 2013
• 2007
• 2003
• Business Requirements
• Business Processes
• Business Rules
• Software Specifications
• Use Case Specifications
• Technical Writing
• RFP
• Requisite Pro
• ClearQuest
• Rational Rose
• CaliberRM
• Relational Database Management
• Oracle 10g
• SQL Server 2008
• 2005
• SQL Statements
• DbVisualizer
• PL/SQL
• Pervasive
• Access 2013
• 2007
• 2003
• SAP CE
• SAP NetWeaver CE
• SAP Solution Manager
• TIBCO (GI)
• Java
• J2EE
• XML
• HTML
• XSLT
• .NET
• Visual C++ 6.0
• Visual Basic
• MS Project 2013
• 2007
• 2003
• Change Management
• JIRA
• Confluence
• Sharepoint
• StarTeam
• MS Office 2013
• 2007
• 2003
• Word 2013
• Excel 2013
• MS PowerPoint 2013
• Functional Testing
• System-Integration Testing
• Regression Testing
• HP Quality Center
• TestDirector 8.0
• Photoshop CS4
• ImageReady CS
• DreamWeaver MX
• GUI Design
• Wireframes
• Mockups
• Outlook 2013
• Lotus Notes
• Linux
• Novell
• Unix
• Legacy CICS
• Sabre
• SAAS
• SNTE
• Altea
• ATPCO
• FareManager
• Airlines
• Revenue Management
• Supply Chain Management eCommerce
• Point of Sale
• Retalix Storeline
• R10 Core Functions & Configuration
• Telecommunications
• Mortgage
• Healthcare
• Medical Billing
• Medicare

PROFESSIONAL EXPERIENCE:

SR IT BUSINESS SYSTEMS ANALYST

Confidential

• Professional certified SR IT Business Systems Analyst with 15+ years of experience driving high tech industry corporate proprietary software and web based application development projects for airline, point of sale, supply chain and eCommerce solutions developed with C++. .NET, Java, J2EE, TIBCO (GI), Informatica, Oracle, XML, XSLT, HTML, SQL, SAP NetWeaver CE, SAP Solution Manager and HPSM7 technologies.
• Managed multi - million dollar software and quality assurance programs and projects simultaneously with specialization in systems analysis and design of complex systems based in Service Oriented Architecture (SOA) and involve many systems and interfaces.
• Proven ability to interact directly with key stakeholders and SME’s to successfully define and manage business requirements.
• Possess creative problem solving skills and excel in full SDLC or AGILE methodologies to include developing business processes, system workflows, gathering business requirements, documenting functional and technical specifications, participation in design reviews, requirements traceability, prioritization of change requests, gap analysis, risk management, project management and managing all quality assurance test phases.
• Excel at gathering, documenting and communicating business requirements to development staff.
• Utilize RUP/UML to create use cases to simulate system functions, business processes and end-user scenarios.
• Proficient in the use of requirements management (RM) tools CaliberRM, Requisite Pro and ClearQuest.
• Proficient in using Visio to diagram system workflows and back-end processes. Worked closely with Solution Architects and SME’s to drive successful execution of IT projects while co-owning development and execution of test strategy as QA Analyst Lead. Responsible for documenting master test strategies, test plans and test summaries.
• Performed data validation by writing and executing SQL queries using PL/SQL, SQL Service Manager, DbVisualizer and Teradata.
• Developed and executed end to end system test cases and responsible for traceability back to business requirements to ensure delivery of quality software product.
• Managed test script planning, execution and defects in HP Quality Center. Utilize CMMI, ISO 9000, ITIL and SOX standardization.

QA LEAD, SR QA ANALYST

Confidential

• Professional certified QA Analyst - Lead with 10 years of experience managing all quality assurance test phases for complex proprietary software development solutions for airline, point of sale, supply chain and eCommerce industries developed with C++. .NET, Java, J2EE, TIBCO (GI), Informatica, Oracle, XML, XSLT, HTML, SQL, SAP NetWeaver CE, SAP Solution Manager and HPSM7 technologies.
• Responsible for documenting master test strategies, test plans, test summaries and execution of test strategy as QA Analyst Lead.
• Managed test script planning, execution and defects in HP Quality Center. Developed and executed end to end system test cases and performed data validation by writing and executing SQL queries using DbVisualizer, PL/SQL, SQL Service Manager and Teradata.
• Responsible for traceability back to business requirements to ensure delivery of quality software product.
• Excel at management of work assignments, coordination of infrastructure groups, oversight of delivery and resource management.
• Flexible and adaptable to change with the capability to successfully join projects mid-stream.
• Perform well under pressure and with multiple tasks.
• Extremely pro-active with excellent oral and written communication skills.
• Very effective cross-team interaction skills.
• Highly motivated and deadline-driven.
• 10 years total QA experience in Information Technology corporate sector concentrating on MIS technical and analytical talents.

Confidential

SR IT BUSINESS ANALYST

• Responsible for developing business requirements to determine new infrastructure, primary functions and scope of Pilot and Phase II release of SAP Business Process Monitoring (BPM) for live SAP solutions in production and future SAP projects at Confidential corporation.
• Worked with Enterprise Architecture, SAP, Development Leads and Internal Teams to gather and document requirement specifications for two full SDLC releases of SAP BPM solution.
• Participated in technical design reviews to ensure the designs fulfilled business requirements. Responsible for organizing, entering and maintaining all Software Requirements Specifications in CaliberRM, Sharepoint and HP Quality Center. Analyzed Project Charter and Business Requirements to determine primary functions and scope of project objectives for large scale integrated software solution for Frito Lay corporation that supports the planning, field validation, production and direct delivery of products to customer.
• Responsible for gathering and documenting all requirements for End to End Business Process Monitoring of SAP solution for Confidential,
• Assisted PMO with creating high level business process for $8 million dollar Closed Loop Ordering solution overlapping existing and new systems within Frito Lay from headquarters, product supply, operations and sales to automatically interface with product life cycle, ordering, manufacturing and delivery.
• Responsible for gathering all system requirements and business rules from SMEs that involved 20+ applications and 14 interfaces. Responsible for entering and maintaining Use Cases and Software Requirements Specifications for all applications and interfaces involved in CLO solution in CaliberRM.
• Developed Traceability Outline and Traceability Matrix in CaliberRM based on requirements specifications for all systems.
• Trained development and test teams in the use of CaliberRM. Investigated and researched business and technical processes and formulated solutions.
• Managed 7-18 projects simultaneously of various priority levels.
• Worked with 2-15 developers, 8-48 end-users comprised of executives, managers and standard workers to identify data elements needed for the UI design of new systems.
• Communicated with developers and business owners to gather, translate, interpret and document business, functional and technical requirements.
• Developed workflow process diagrams utilizing UML use case scenarios. Technical writing responsibilities included writing corporate user documentation for the end users.
• Performed application and user training demonstrations. Coordinated project administrative duties. Responsible for documenting project issues and coordinating resolutions.
• Provided timely and accurate communication with project staff throughout the lifecycle of projects.
• Ensured development objectives and user testing were performed.
• Created system and user acceptance test case scenarios.
• Documented and coordinated changes and enhancements of software products and services.
• Coordinated and assisted in the implementation of new or revised policies, processes and procedures. Reported analysis activities from requirements, design, development, testing, implementation and on-going maintenance to the project teams.
• Gathered and analyzed information from numerous sources to compile statistical reports for communication to employees and all levels of management.
• Developed analysis and reporting tools to track IT service requests.
• Designed and created corporate approved business forms and presentations.
• Provided knowledge transfer of vendor technologies.
• Extensive use of CMMI Levels 1-5, MS Project, Caliber RM, Mercury Quality Center, SQL, DbVisualizer, Excel, Visio and Word

QA - QUALITY ASSURANCE ANALYST - LEAD

• Responsible for performing system and regression testing for Revenue Management Schedule, Fare, Reservation, Inventory and Optimization applications that facilitate the import and workflow of airline revenue data. Served as QA Lead for Framework 1.5.7 & Security 2.0 upgrade and regression testing of 48 Revenue Management applications to ensure PCI Compliance changes would not impact production support.
• Served as QA Lead for FPC/ATSE Pricing Engine replacement and regression testing of Fares, Fare Types and associated Taxes and Fees. Served as QA Lead for several domestic reservation proprietary enhancements.
• Managed BPM QA team for two full SDLC’s which included multiple internal groups and external resources from SAP and HPSM7. Developed detailed Master Test Strategies, Test Plans, Test Schedules and Test Summaries of end to end testing for all test phases. Responsible for detailed defect reporting and verification of defect resolution during all test phases. Utilized HP Quality Center for all defect tracking.
• Coordinated with BPM QA team to ensure efficient real world testing of processes during all test phases to finish project according to timeline set in project plan. Provided statistical analysis and metrics of testing results. Responsible for all requirements traceability mapping in CaliberRM including linking to test cases in HP Quality Center.
• Developed test cases for core application regression, change requests and end to end testing. Conducted test case reviews with development and business teams.
• Responsible for coordinating valid data setup for QA team and initiating data scenarios to ensure accurate efficient real world testing of CLO process.
• Executed core application tests and performed software validation for existing systems to ensure they were not negatively impacted by new development. Responsible for executing end to end test scripts manually during all test phases.
• Coordinated with Interface Integration team to validate successful transmission of data in multiple systems. Created SQL Queries for database validation. Responsible for detailed defect reporting and verification of defect resolution during all test phases. Utilized Mercury Quality Center for all defect tracking.
• Provided statistical analysis and metrics of testing results. Analyzed technical risks and notified PMO of outstanding issues to ensure visibility to business team for resolution.
• Participated in Risk review sessions.
• Managed and prioritized change requests for defects and missed requirements. Extensive use of DbVisualizer, SQL, Mercury Quality Center used currently in 2009 PROJECT MANAGEMENT Responsible for successful execution of assigned projects with agreed upon budgets and resources. Held accountable for utilizing corporate processes, tools, communication paths and policies to obtain project success.
• Facilitated requirements gathering by developing project teams and establishing communication plans. Managed 7-18 .NET business automation and corporate Information Technology projects simultaneously.
• Transferred functional and technical requirements to development teams comprised of 2-15 members. Managed IT related projects by consulting with IT Executives and business owners to refine project scope, requirements and life cycle timelines. Initiated and conducted JAD RAD sessions. Created full life cycle project documentation.
• Gathered software requirement specifications and created appropriate mockup screens and use case scenarios.
• Utilized project management methodology Proficient in using Microsoft Project and the preparation and maintenance of detailed project plans.
• Defined and created detailed project life cycle deliverables including project charter, risk analysis, gap analysis and design specifications.
• Coordinated and participated in reviews, revisions, testing and business notifications of product or service enhancements.
• Extensive use of ITIL, CMMI Levels 1-5, MS Project, Excel, Visio and Word

SYSTEMS ANALYST

• Utilize Software Development full life cycle methodologies to manage complex systems projects.
• Gathered requirements and documented process flows from RAD JAD sessions.
• Verified the accuracy and completeness of data by testing and validating against internal data sources.
• Reduced reporting times by writing SQL queries and statements to facilitate timely data development. Served as Team Lead for several data management projects.
• Designed, developed and maintained detailed database of all IT procurement requests and installations. Developed online tracking system for efficient set-up of incoming IT equipment.
• Designed and developed corporate database to enable efficient processing of incoming site development data for telecommunications corporation. Programmed and maintained several mass databases to manipulate, calculate, retrieve data and generate reports for mortgage corporation.
• Responsible for quality control of inventory database to meet corporate guidelines and regulations for utility company.
• Developed plans for testing, implementation and successful completion of user acceptance. Responsible for troubleshooting and technical assistance of end-user hardware and software performance.
• Setup end-user hardware and network connections - Installed and configured application and operating system upgrades.
• Provided end-user support for WAN and LAN to establish network connectivity.
• Provided end-user support of all Microsoft Office applications, Internet and Intranet operations.
• Extensive use of CMMI Levels 1-5, Access, SQL, Excel, Visio, Word and CaliberRM