SUMMARY:

• 9 years of experience working as a Business Analyst with a track record of managing complex projects in Banking & Finance, Healthcare, Service Sector and Retail Services domains. Areas of experience include:
• In depth knowledge of the SDLC using Agile (SCRUM), Hybrid and Waterfall methodologies.
• Organized requirement gathering via conducting JAD sessions, interviews, leading workshops, and surveys.
• Performed several types of analysis including Cost - benefit, SWOT, GAP, and Risk analysis.
• Proficient in preparation of BRD, FRD and SRS, Use Case development, UML modeling with Sequence diagrams and Activity diagrams using MS Visio.
• Has thorough understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Project Management Life Cycle (PMLC) and have extensive experience in preparing project plan, budgeting and cost estimation.
• Conducted scrum meetings and was involved in sprint reviews of Software Requirement Specifications. Preparation of briefing reports.
• Have been part of the project initiation phase and have contributed to the decision-making process.
• Extensive knowledge in Big Data technology and provided with recommendations in implementing Hadoop cluster with components such as Hadoop HDFS, MR, PIG, Hive and SQOOP to provide with optimum results for UMG.
• Over 6 years of proven track record in architecting banking systems on both new and existing ERP applications and well versed with Corporate Governance such as Gateway Compliance, AML, KYC, CRAA, Dunn & Bradstreet reporting.
• Have exposure to various AML and CFT modules such as KYC, CDD, SAR, BSA, IFTI, TTR, SMR, FALCON and Actimize.
• Hands on experience in process improvements and well versed with KAIZAN, LEAN and Six Sigma principles.
• Have knowledge of regulatory environment in Healthcare services in compliance with HIPAA, ICD, MITA, MMIS and EDI.
• Real-time experience in conducting User Acceptance Testing (UAT), documenting Test Cases and general QA by working with development and testing team during prior launch phase.
• Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.
• Involvement in all facets of information systems methodology, from conceptual design through documentation, implementation, user training, quality review, and enhancement.
• Maintain project documents using SharePoint, organizing information sharing sessions in all projects and monitoring progress in meeting the deadlines.
• Excellent RDBMS experience with writing SQL queries, Stored Procedures, with Oracle, MS SQL and Hadoop.
• Have ability to communicate effectively across multiple levels and advised management on deciding the time frame for the release of projects/sprints and allocation of the resources.
• Created training manuals and conduct user trainings on current enterprise content management platforms.
• Very Strong inter-personal skills in interacting with End-Users, Managers and Technical personnel. Team player with ability to motivate, mentor team to obtain required results.
• Exceptional ability to learn new concepts. Hard working and enthusiastic. Well organized with the ability to work on multiple initiatives simultaneously.
• Well disciplined with ITIL, IIBA’s BABOK Guide to Business analysis.

TECHNICAL SKILLS:

Methodologies: Agile (SCRUM), Waterfall, Hybrid

Databases: MS SQL Server, Access, and Oracle.

Requirement Management Tools: IBM Jazz/Doors, RDM, MS Project, MS SharePoint

Testing / Defect Mgmt Tools: TFS, Quickbase, Load Runner, JMeter, HP ALM/QC, JIRA

Reporting Tools: IBM Jazz, SSRS, VOS, Quickbase, OBPM, BAM, AOM, SAP, WinFast, BIST, Sharepoint and Workware.

UML / Mockup Screen Tools: Axure Pro, MS Visio, MS Suit and Balsamiq

Languages: Java, SQL, PIG Latin, HQL and SQOOP.

Productivity Tools: Workware, MS Word, Excel, PowerPoint and Outlook

Operating Systems: Windows OS, Linux, IOS and Ubuntu

Systems: MON-E, AML, SBMA, AS400/iSeries, Hogan, Siebel, Enterprise, eBOB s, Relationships, PF3, TMS and LOIS

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Business Analyst/Scrum Master

Responsibilities:

• Created and revised Business Requirement document (BRD) and Functional Requirement Document (FRD) using the Scope and Interview with stakeholders.
• Defined Business Requirements, Software Requirements Specifications, User Interfaces & Report Designs.
• Worked on all phases of software development life cycle (SDLC).
• Prepare project plans and effectively manage a full life cycle requirements process in both the Agile and Hybrid methodology. Specifications Analysis/Design and Testing as per the Software Development Life Cycle.
• Effective requirement elicitation skills and in facilitating JAD/JAR sessions with stakeholders to refine functional requirement
• Analyzed business and technical processes and written user manuals for non-technical users and document as-is process.
• Facilitate daily scrum, sprint planning and sprint retrospectives meeting, analysis and reporting.
• Prepared Business workflow diagram along with the timeline. Developed User Stories, Acceptance Criteria for the Sprint’s
• Prioritized and Estimated the User Stories for each sprint. Developed Requirement specifications and process diagrams including dataflow diagrams.
• Used Questionnaires, Surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques with end users, Subject Matter Experts, Software Developers and QA team
• Manipulating, cleansing & processing data using Excel, Access and SQL. Analyzing raw data, drawing conclusions & developing recommendations. Used SharePoint to store document and maintain version control.
• Participated in risk sessions to address the risks and addressed project impacts to bring to light the possible workaround.
• Helped the development team to identify the error by using the screenshots with explanations attached on the Power Point slides.
• Solved Business and Technical challenges, worked with the team and Creating Innovative Solutions.
• Redesigned Forms to meet OCR requirements for different user groups to automate claims processing process for OWC.
• Followed processes and standards on operating procedures to develop use cases, use cases diagrams, and other supporting business and technical documentation for application system.
• Conducted process flow & workflow analysis with the project team to bring out the identified gaps and documented as-is and to-be work flows.
• Responsible for drawing data flow diagrams and process flow diagrams using MS Visio.
• Created MPP plans using MS Project. Have been a SME (Subject Matter Expert) on various programs.
• Worked on various projects for Office of Youth Programs (OYP), SYEP, Office of Workers Compensation (OWC), Administrative Hearing Division (AHD), Compensation Review Board (CRB), Workforce, Unemployment Insurance Tax Benefits (UI) etc.
• Appreciated by several client managers for alternative business ideas justifying innovation.
• Conducted several meetings with technical team and other rationale stakeholders.
• Design and UAT for the final product. Documented the Implementation Guidelines.

Confidential, Santa Monica, CA

Sr. Business Analyst

Responsibilities:

• Actively involved in project scope meetings with UMG-Pricing manager to understand pricing flow and business requirements for new application.
• Involved in Joint Application Development sessions with SMEs and development teams and documented functional business requirements as product backlogs using JIRA Agile.
• Created Business Requirement Documents (BRD) and Business Specification Documents (BSD) based on client’s Service of Work (SOW).
• Collaborated with supervisor, subject matter experts, and product managers to find best approaches to address client requirements.
• Responsible for SWOT analysis to determine value in implementing Hadoop technology within the organization, resulting in added value to the software and higher customer satisfaction. Performed GAP analysis to determine software needs of the organization and prove cost savings methodologies.
• Performed Cost Benefit analysis in providing recommendations for Hadoop components such as implementing PIG Latin, Hive, SQOOP and MR for job processing. This in turn resulted in retaining business expertise and improved processing efficiencies along with addressing data storage issue at UMG.
• Transformed business requirements and solution into project charter, client requirements document, conceptual design document/functional specifications, and software change request documents.
• Created UML pricing data flow diagrams, activity diagrams and application wireframe prototypes using MS Visio.
• Helped Project Manager in setting project expectations and evaluating the impact of changes on related pricing systems.
• Assisted in ETL process by moving all crawl data Flat Files generated from various retailers to HDFS for further processing. Ensure data integrity according to business requirements document and collaborated with teammates on all phases of the project.
• Coordinated with development team to conduct daily scrum meetings and Sprint planning meetings, which involved creating user stories and epics for chosen sprint backlogs.
• Maintained a Traceability Matrix to ensure that all Functional Requirements for the pricing application are addressed at the Use Case Level as well as the Test Case Level.
• Streamlined department demand and prioritization process through the utilization of SharePoint and standard reports. Created a consolidated view of all demand and established Service Level Agreements (SLA’s) for each request type.
• Routinely leveraged business requirements to drive the design or review of test cases and process change requests.
• Work with Quality Assurance team to verify test cases mapped to appropriate requirement, and make sure all requirements have test coverage.
• Manage Quality Assurance team to develop and execute manual/automated test cases and test plans.
• Coordinate with developers, testers, and support teams to validate features before delivery.
• Utilized SSRS to produce standard and ad hoc monthly reports.

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Facilitated and conducted Conference Calls, JAD Sessions, Business Interviews with the business to understand the functionalities of the application, and different stakeholders to gather business and functional requirements and converting them to technical requirements.
• Documented the functionality and delivered Functional Design Specification Document.
• Good understanding of the Pharmaceutical Preclinical Drug Development Processes of taking a new chemical lead through the stages of chemistry, manufacturing and control.
• Facilitated collection of functional requirements from system users and preparation of business requirement documents that provided appropriate scope of work for technical team to develop prototype and overall system.
• Participated and facilitated different levels of discussions through JAD sessions, conference calls and business workshops held to plan business strategy.
• Participated in the identification, understanding, and documentation of business requirements, including the applications capable of supporting those requirements.
• Participated in weekly project team meetings and provide updates on the status of the project to senior management.
• Used MS Project for project management, managed project resource allocations, planning and status updates to ensure efficient and responsive operations along with senior management.
• Performed business analysis and use case generation to provide basis for test scenarios, which were used to define test system requirements, and Test Scripts to test the complete functionality of the application and conducted UAT with client interaction.

Confidential

Business Analyst

Responsibilities:

• Created Business Case Template in Identifying Business Requirements, Business Rules, Functional and Non-Functional Requirements, Transition Requirements and Stakeholder Requirements.
• Developed flow charts to project current business process, identified problems and provided with objective and scope of the project along with alternatives.
• Analyze potential impact to business and staff and potential impact on technology.
• Presented with implementation plans, Financial Metrix, Key Selection Criteria(KSC).
• Implemented proposed ideas by obtaining relevant information from front line bankers and liaise with multiple business units to complete credit application request on Siebel.
• Performed business process analysis including Data Mapping.
• Thorough analysis of both financial and non-financial information in assessing credit worthiness of the application.
• Accurate presentation of both financial and non-financial information for credit decisioning by appropriate DCA holder. Maintaining agreed Anti-Money Laundering (AML) policies and incorporated the same with the use cases.
• Creating Use Cases for conducting investigations, using Actimize, to detect covert transactions and identify criminal or suspicious financial activities.
• Ensure all tasks are allocated and completed accurately on a timely manner inline with relevant process, policy and compliance standards.
• Monitoring and controlling volumes, manage workflow and escalations.
• Being point of contact for front line bankers and in coaching them in providing relevant information to avoid any delays in processing credit request.
• Coaching and mentoring staff with policy and procedures and have been recognized as subject matter expert for Automated Business Decision.
• Been appointed as NAB Lean / Kaizen Champion and have made valuable contributions to process improvement on multiple projects.
• Monitoring process flow on OBPM and AOM as per Business Requirement Documents (BRD) and Business Specification Documents (BSD).
• Reporting using OBPM to senior management and stakeholders inline with project specifications for decision making.

Confidential

Business Analyst

Responsibilities:

• Discussed the functional requirements with Program Manager/Business Analyst, understanding the data and workflow with Developers, participated in Agile scrum meetings and collaborated with the release team to meet the stringent deadlines.
• Test Plans, User stories, Test case and defect management using Excel, TFS and JIRA.
• Conducting functional, System Testing, End to End testing, Integration Testing, performance tests and Bug Analysis.
• Responsible for analyzing and managing automation and scripts. Conducted automation testing using test complete and QTP tools.
• Managing multiple projects at the same time by setting up priorities.
• Co-ordinating with the developers and discussing about the issues that are reported. Participating in bug triages.
• Conducting UAT and GUI testing.
• Conduct project retrospections for each sprint in order to improve the processes.
• Signing off the project with minimal bugs within the time frames.
• Cross browser testing performed on Internet Explorer 7, 8, 9, 10, 11 Firefox 13 -31, Chrome 22 - 25, Safari 6.0 /Mac 10.6, iPad 2/5.0.1, Samsung galaxy tab 2, and also mobile device testing - iPhone, Android phones.
• Testing the applications on i-phone, i-pad and androids by going through different screens and verifying the functionality, comparing the flow and page navigations with the existing website, conducted data migration testing and layout validations.
• Had been presented with an opportunity for 3 months secondment as a Business Analyst for project with BP Driver Plus and gained hands on experience in conducting JAD sessions, interviewing, leading and surveys in gathering information. Had gained exposure in preparing BRD, FRD and SRS along with other project management tools.

Confidential

Sr. Credit Risk Analyst

Responsibilities:

• Analyze credit applications in risk assessment and credit worthiness of customers for Automobile / Asset Financing.
• Justify credit decisions and negotiate outcomes with business brokers inline with ANZ policies.
• Develop and maintain relationship with business partners by meeting deadlines.
• Monitoring and controlling volumes, manage workflow and escalations.
• Served as a liaison between business teams and the project teams by assisting the business in identifying, understanding and documenting their business needs.
• Collected and documented business processes and business rules and translated business needs into system requirements, communicating with the business on a non-technical level and with system analyst on more of technical level.
• Involved with both development and testing teams on all stages of SDLC and STLC.
• Maintain communication between various departments in delivering results.
• Have participated in policy making and in continuous improvement. Conducted training sessions in coaching and mentoring staff with new processes.
• Promote ideas to improve process which have been put in place.