PROFESSIONAL SUMMARY:

• Experienced in AGILE and Waterfall software development methodologies
• Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary interface between Business partners and Developers/SMEs/Architect/UX/Prototyper etc.
• Effective in working with business stakeholders, VP's, MD's, Program Managers, Support Managers off - site and on-site, Project Managers and Solution Architects
• Expertize in providing end-to-end solution from identifying requirement and analyzing feasibility, to mapping solution with existing functionality and reporting
• Sound understanding of Gap Analysis, requirement management, risk analysis and project plans
• Well experienced in developing Entity Relationship Diagrams (ERD), Data Flow Diagrams (DFD), Process Flow Diagrams, Use Case Models & Collaboration Diagrams utilizing MS Visio and other tools.
• Excellent operational planning and Ability to manage multiple priorities under tight schedule
• Strong communication skills, effective presenter, team player with focus on end result
• Excellent technical skills with Siebel CRM, Salesforce, Unified Desktop Web Applications, CVENT, SQL Navigator & SOAP UI
• Certified Microsoft Dynamics CRM 2011 Professional
• Extensive client exposure with major organizations like Confidential.

TECHNICAL SKILLS:

• Well experienced in developing Entity Relationship Diagrams (ERD)
• Data Flow Diagrams (DFD)
• Process Flow Diagrams
• Use Case Models & Collaboration Diagrams utilizing MS Visio and other tools.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Business Systems Analyst

• Worked with business stakeholders to gather requirements such as scope, process, business rules and risks
• Analyse client’s business requirement and process through document analysis, interviews, workshops and workflow analysis.
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications is established.
• Draft and maintain Business Requirement Document & Functional Requirement Document documents in case of Water Fall projects and maintain Epic, Feature, Stories & Tasks in case of Agile projects.
• Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams etc.
• Worked extensively in data centric project that involves coordination with ETL - Data Stage team in designing the mapping documents, I have also worked on complex data project that involves multiple data warehouse and applications.
• Broad experience in Event management functionality, played a vital role in third party event management software assessment. I was driving CVENT Event Management Software vendor right from POC, implementation to API integration with applications such as Siebel & Salesforce.
• Extensive experience in Bulk Email Campaign using various tools like Unified Desktop Outreach Management System, Siebel Marketing, Exact Target & Lyris
• Collaborated with project stakeholders and technical teams regarding enhancements, changes, issues and defects that may impact development, data, workflow and/or functionality.

Business Systems Analyst

• Worked on Process/System performance improvement project on a globally implemented system.
• Prepared Business processes document that captures Service Request process followed across the globe I worked with key users from United States & Canada, Asia Pacific, Europe & Middle East to accomplish this task.
• Worked in conjunction with technical team to capture processing time across the globe using OPS Net.
• Worked with Siebel CRM team in identifying behind the seen workflow processes used by different users across the globe and also collaborating users with technical team to capture processing time on Siebel servers.
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis
• Presented recommendation document to business stakeholders to stream line business processes across the globe and at the same time enhance system to improve performance globally.
• Prepared Process gap analysis document to present to business stakeholders to get the required funding
• Created Business Requirement Documents and Functional Requirement Documents & Participated in weekly meetings and walkthrough for project updates to detect bottlenecks and mitigate a plan to handle the bottlenecks
• Tackle with the consistent requirement changes and prepare Change Requests coming from multiple stakeholders across the globe.
• Performed user acceptance testing with Business users across the globe and supported them in Business checkout during production release.

Technical Systems Analyst

• Responsible for developing business and technical functional requirements for Confidential internal and external technology projects.
• Work with IT and Operations leadership to help execute product management, strategies and plans
• Create business requirements that answer a client’s “what” needs, that are written in clear, unambiguous language, and that result in testable, measurable, and traceable outcomes
• Accountable for completing quality BA deliverables on schedule for various projects and worked with business partners, development and testing teams to validate project requirements
• Proactively communicate project status, issues and concerns to project managers and direct management.
• Evaluates business and functional requirements that require customizations or enhancements to existing systems, this included technical feasibility.
• Work directly with Program/Project managers to understand scope and timeline and prepare estimates.
• Supports project management initiatives, including identifying and analyzing preliminary business needs, budget considerations, and time and resource estimates
• Lead business, technical requirements, design meetings; develop key deliverables such as system process flows, functional and technical specifications, UML diagrams, Use Cases, Mock-up Screens/Wire frames, Activity Diagrams

Confidential

Business Analyst

• Worked as Business Analyst on HRMS - Oracle Advanced Benefits System (OAB) enhancements.
• As a benefits administrator, Fidelity used OAB software to service clients across united states, I was allocated to work with client business partners from General Motors Corporation, Goodrich and Textron Inc.
• Primary responsibility was to gather requirements and interact with the Business End Users on daily basis to answer questions, research, issues/problems, perform root cause analysis and communicate problems to IT team
• Actively participate with end clients to gather requirement for Annual Enrolment changes every year.
• Responsible for creation of System Requirement Document (SRA) for new client implementation, decommissioning and annual enrolment changes such as New plans, Options, Eligibility profiles, Rates, Coverages, Electability etc.
• Other important task was to maintain Plan Administration Maintenance (PAM) document for every end client, this document was considered as dictionary of all the implementation, enhancement rate changes etc. for client.
• Requirements varied from UI enhancements, Real-time interface, Extract Job, Batch load to data migration.
• Responsibilities also included some quick configuration fix of Benefits Structure, Eligibility, Rates, Life Events, enhancements and Annual Enrolments for clients in Production.
• Excellent hands on experience in writing job Aid and Training guide for end users for end clients