SUMMARY:

• 5 + years of experience as a Business Systems Analyst in the Healthcare Domain
• Enthusiastic, results driven leader experienced in leading successful for - profit and non-profit organizations in strategic analysis, data analysis, and reporting
• Strategic, focused, innovative, detail-oriented, analytical thinker able to improve productivity through critical analysis and problem solving
• Articulate communicator able to operate quickly, effectively, and diplomatically with internal and external partners, clients, and programmers to identify document requirements, assist with creating user interfaces, and develop implementation timelines
• Experienced in requirement gathering, change management and process modeling using UML language
• Experienced in creating requirements artifacts according to the CMS Requirements Writer’s Guide
• Experienced in interpreting and converting legislative mandates/final rules and policies into requirements
• Experienced in HIPPA compliance/regulations
• Solid understanding of Waterfall and Agile Methodologies
• Strong knowledge of CMMI processes

TECHNICAL SKILLS:

• Microsoft Office Suite including Excel
• Outlook and PowerPoint; Adobe Photoshop
• Adobe Frame Maker
• Balsamiq
• Selenium IDE
• ORACLE PL-SQL
• MS - SharePoint
• SERENA ALM
• Dimensions CM
• JIRA
• CA-ERWIN
• XML
• MS - VISIO
• Business Objects

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Houston, TX

Responsibilities:

• Elicited and analyzed business requirements via interviews, requirements workshops, and JAD sessions
• Created functional requirements, user requirements, and use cases for the Quality Performance Dashboard
• Created product backlog and user stories
• Served as a liaison between hospital executives, the sponsors and other business systems analyst
• Ensured that industrial standards are maintained in line with performance and quality
• Facilitated change management processes to mitigate against scope creep
• Worked with CMS stakeholders obtaining data required for performance reporting
• Managed requirements and other artifacts in SharePoint
• Conducted analysis, mapping and transformation of data from submitting organizations
• Validated data quality using Oracle PL-SQL
• Created activity and sequence diagrams to model workflows, business processes and complex logic, using MS-Visio
• Facilitated and participated in Agile events including sprint planning, retrospective, review, and stand up meetings
• Monitored burn-down charts, and task management using Jira
• Create wireframes using Balsamiq to aid the development of the dashboard

Business Analyst

Confidential, Ohio

• Managed conversion of waterfall documentation into user stories and acceptance criteria, to support Agile software development
• Created test cases to support test automation
• Facilitated story reviews and refinement sessions with development team
• Facilitated story estimation meetings using poker planning technique
• Planned and managed support for problem & incident management processes
• Conducted User Acceptance Tests (UAT) with select stakeholders
• Designed mock-up screens used for data collection web-forms
• Conducted peer reviews for user stories and acceptance criteria
• Create & prioritize a backlog of requirements through development of User Stories in ServiceNow SDLC module
• Analyzed data using MS Excel functions including filters, pivot tables, and conditional formatting
• Created user interface specifications to support the development of user interfaces
• Created user manuals to aid users.

Business Analyst

Confidential, Raleigh, NC

• Involved in conducting requirement sessions directly with end users and network groups to capture all variations of care management workflows.
• Gathered business and functional requirements for new, upgraded care management system flexible for variety of end users to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting and security requirements.
• Learned the Agile methodology for the project, Wrote and maintained functional specifications through “user stories” for new or modified business systems.
• Guided the team to document epic and stories and requirement maintenance using tools like JIRA and Confluence.
• Consulted with systems analysts and programmers to design and develop business systems based on the UI team requirements.
• Assisted in testing, verification and deployment of the clinical system of the project.
• Prepared time and cost estimates for completing projects with scrum masters and project manager.
• Received multiple appreciation from the management and network groups over short period of time for documenting and developing core care management workflows.

Business Risk Analyst

Confidential

• Highlighted effectiveness of risk identification and implementation of key and business specific controls
• Monitored external and internal compliance requirement
• Tracked and monitored control gaps and action plans.
• Provided Information Risk specific content to business partners and Internal Revenue stakeholders
• Supported knowledge management and formalization of risks and threats.
• Supported risk assessments and acts as a liaison with business lines to deliver value to the business.
• Promoted self-compliance to information risk governance standards, policies and standards.