PROFILE:

• Highly driven professional, with a background in Information Technology Management.
• Specializing in business analysis within the Software Development Lifecycle.
• Proven ability to identify, analyze and resolve technology - related problems in a business organization. 
• Excellent client-facing skills with an extensive record of meeting and exceeding client deliverables in the financial services industry.
• Sound ability to lead requirements gathering and design sessions to deliver clear and concise requirements to all relevant parties
• Experience with Credit Management (Leasing, Commercial Lending and Small Business) and Customer Relationship Management Software Applications
• 3 years’ experience working with Agile methodology
• 5 years’ experience working with Waterfall methodology
• 3 years’ experience working with Iterative methodology
• Proven organizational and management skills, including the ability to prioritize and work effectively on multiple tasks and contribute to refinements and improvements in a dynamic environment
• Demonstrated ability to learn and adapt to a variety of different lines of businesses as well as continually refining my skill-set with the most complex functionalities of proprietary software
• Strong strategic analytical skills backed up by an ability to carry through with delivering on implementation of the strategies
• Ability to communicate effectively to all relevant stakeholders in an appropriate style that matches their individual requirements
• Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes
• Proven ability to work on cross-functional teams and understand the value each member contributes to a project
• Meticulous and thorough by nature, able to work through the details while maintaining a holistic view of the business

PROFESSIONAL EXPERIENCE:

Confidential, Toronto, Canada

Business Systems Analyst

Responsibilities:

• Successfully led two large-scale implementations - one with the second largest Canadian credit union; the second with a Top 10 US Bank
• Currently leading a large-scale, highly complex implementation with a reputable US Bank
• Actively involved in all aspects of the SDLC, leading requirements gatherings sessions, to design and solutions, then implementing the configuration and ensuring testing is thorough and meeting requirements
• Consistently ranked among top billable BSA’s in Professional Services since joining D+H
• Led the project teams by mentoring and training less experienced BSA’s and formulating feedback to contribute to the overall success of the team
• Acted as a main point of contact for clients and internal staff throughout every phase of software implementation to ensure that communication and deliverables are accurate and seamless for every stakeholder involved
• Demonstrated ability to travel and work flexible hours through having implementations which include clients in Canada and various locations in the US
• Trained client personnel to ‘expert’ knowledge in minimal time to allow them to train other internal parties and contribute to the configuration of the software
• Provided lunch and learn sessions to internal department to help share valuable product knowledge and client experiences
• Developed solid client relationships by applying a consultative approach to meetings with a dedicated emphasis on relationship management
• Ability to work under minimal internal supervision and deliver results consistently
• Developed strong internal relationships with various departments to help expedite the turnaround time of issues with implementations
• Prepared and presented product demonstrations and presentations to clients and colleagues
• Prepared high level documentation - including BRD’s and Change Requests as well as low level documentation for the purposes of configuration and requirements
• Sound ability to understand a wide variance of client and 3rd party technologies and how they interact with our product
• Led design sessions with clients to ensure that we achieve their business goals with the solution as well as our own internal goals as a vendor
• Translated design findings with our development and configuration teams to ensure that we deliver the requirements in an accurate and timely manner
• Used extensive product knowledge and experience to advise clients on best practises and assist in decision making
• Supported and worked with QA to ensure accuracy and completeness during testing phases
• Acted as a liaison between the client, the development, integration team and the QA team
• Acted as a Technical Support escalation point for Client Services, working with internal development and design teams

Confidential

Programmer Analyst

• Successfully led four product implementations
• Managed the entire SDLC of project development from in depth requirement analysis, proposing and designing solutions to development
• Developed PL/SQL packages, procedures, functions, and triggers
• Implemented Oracle Text for the search engine module developed in the application
• Designed the test plans involving unit testing and integration testing to ensure complete system integrity
• Unit tested the procedures, packages, functions, triggers in Oracle
• Involved in documentation, website and marketing content. (Help Text, Installation Guide, and User Guide)
• Implemented the localization functionality wherein documents can be generated in different locales
• Involved in designing the test plans involving unit testing and integration testing to ensure complete system integrity
• Acted as a liaison between the QA team and the clients