SUMMARY:

• 8 years of experience as a Business Analyst in the financial industry for companies such as Confidential and HDFC Bank, Siemens working in Agile and Waterfall environments
• Experienced in working with all phases of Software Development Life Cycle (SDLC) and in depth knowledge of SDLC phases (like requirements, analysis, Design, development and testing) and Models
• Experienced in creating Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications, and Requirements Traceability Matrix (RTM) to meet the project Deliverables
• Designed Process flow diagrams, Data flow Diagrams, and Activity Diagrams to support the development team and business groups
• Drafted User Stories, refined User Stories and added detail such as Acceptance Criteria and necessary mock - ups
• Devised business processes using UML diagrams and maintained Traceability Matrix to track completeness of requirements.
• Worked with different databases/ platform (Oracle SQL Developer, TOAD, Teradata, PeopleSoft, Oracle Hyperion, and Salesforce) to identify different elements that the data requestors looked for.
• Excellent troubleshooting skills combined with effective communication, able to manage multiple responsibilities and remain productive in fast paced environment

TECHNICAL SKILLS:

Methodologies: Traditional/Waterfall, SDLC, Agile (Scrum), CSM Certified (Scrum Alliance, ID 626219)

Database: Oracle 11g/12c, SQL Developer, Teradata, TOAD, Oracle Hyperion.

Software Applications: PeopleSoft, Tableau, R, SAP BW (Business Warehouse), AWS (Amazon Web Service), HTML, CSS

Customer service & Analytical Tool: PeopleSoft, MS VISIO, Google Analytics, Excel Advance (Pivot, V-lookup, Macros), Salesforce

PROFESSIONAL SUMMARY:

Confidential

Business Analyst

Burlington, DE

Responsibilities:

• Responsible to document and translate user needs to Business Requirement documents (BRD)
• Assisted in gathering information for effective research, solution analysis, concise documentation and creating appropriate end user business need insights
• Efficiently interacted with customers with the requests, helped in translation of technical terms into non-technical requirements
• Acted as a liaison between all level of users, the Business community and information services including Customer Support and IT to provide technical and business solutions that meet user needs
• Functioned in Merchant Services, Decision sciences team to constantly monitor and add suggestion to KPI, Customer Relationship Matrix
• Developed and delivered summarized findings of problems through PowerPoint presentations to managers to recommend proposed actions
• Participated in the Application Development sessions with the development lead and Project Manager to understand the design for the billing system including user Interface and mockups to ensure it meets the Business needs
• Functioned in Merchant Services, Decision sciences team to constantly monitor and add suggestion to Customer Relationship Matrix
• Applied skill-set of SQL/ R scripts in production databases in a production databases in a production environment for data mining and analyzing data
• Prepared and sent monthly/weekly KPI reporting to management.
• Worked with different databases/ platform (Oracle SQL Developer, TOAD, Teradata, PeopleSoft, and Oracle Hyperion) to identify different elements that the data requestors looked for.
• Supported ad hoc/ special reports teams in terms of data analysis with MS Excel (V Look Up, Pivot, and Macro) and Data visualization (Tableau) per requirement. Analyzed & pulled data from Oracle PeopleSoft to resolve the customer request.

Confidential

Business Analyst

Chicago, IL

• Developed the Activity Diagrams and Process flow diagrams in MS Visio, to depict the proposed system functionality and provide a diagrammatic overview of the Application workflow model in the TO-BE system
• Assisted in product scrum meeting and business documentation, creating periodic reports and updated the documents after signing off from designated persons
• Worked on Global Backlog Project, UI log updates which needs requirement gathering, JAD Sessions, data drilling in SAP BW, report generation in IPB, IBase and data analysis with R and MS Excel (V look Up, Pivot, Macro)
• Assisted in analysis of End of life components, updating software contracts and product harvesting projects for cost saving and organizational efficiency
• Participated in the management meetings to prioritize the requirements for implementation and deliverables for the iteration, circulated MOM (Minutes of Meetings) among team members
• Created PowerPoint presentations depicting the conceptual design and functionality of a module of the proposed TO-BE system
• Utilized Project management tool to assist in Image Guard & Fleet Reporting project planning
• Assisted in creating SOPs using MS Visio and presented to management in MS Power Point
• Proactively contributed in Business Impact Analysis by updating regularly Business Requirement Document (BRD)
• Collected data and analyzed with TFS tool for better customer experience (NPS). Data visualization presentation with Tableau to management. Worked on IVK project where data were cleaned and updated (SQL Query)

Confidential

Business Analyst

• Delivered as an interface between end user and development teams; streamlined efficiently for production and delivery
• Drafted User Stories, refined User Stories and added detail such as Acceptance Criteria and necessary mock-ups
• Synthesized current state pain points to develop a future state framework to reduce inefficiencies
• Performed as a result oriented professional to track key performance indicators (KPIs) related functions
• Strategized designing systems & procedures and contributed towards AML data project improved performance, productivity and enhanced internal controls with help of GAP analysis
• Used Business Analysis and Project Management skills for new branch set up and identifying potential data issues, trends, correlations and recommended actions.
• Devised business processes using UML diagrams and maintained Traceability Matrix to track completeness of requirements.