Business/Systems Analyst Resume Austin, TX - Hire IT People

SUMMARY:

Results driven, analytical professional providing expert business transformation services
Build and lead cross - functional initiatives providing momentum to meet established revenue goals
Direct multiple complex projects - concept to full operational status
Demonstrated talent for identifying, improving, and streamlining complex work processes.
Telecommute Ready with Complete home office for optimal communication and reliability

TECHNICAL SKILLS:

Data Center Operations: IaaS, SaaS, PaaS; SIP/VOiP

AWS: VPC, S3, EC2, IAM

PM: Microsoft Project | ZoHo | Basecamp

Microsoft Windows: 95-10

Microsoft Servers: 2000-2016, Exchange, SharePoint, Microsoft 365, Office Pro Suite

Linux: Kali Linux, Gentoo Linux, Ubuntu, Linux Mint

Mac: Leopard-Sierra

Database: MS SQL, MySQL and Oracle

Networks: pfSense, Cisco, HP; TCP/IP, VPN, Firewalls, HTTP(S), SMTP

Virtual: AWS, VMware, Citrix XenServer, Oracle VirtualBox.

Phone Systems: Mitel, Avaya/Nortel

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Business/Systems Analyst

Responsibilities:

Utilizing Microsoft Project, Managed successful projects with varying scopes including business needs analysis, process improvement, and full software configuration and implementation.
Streamlined, defined, and documented business processes which increased end user consistency and efficiency.
Reduced project escalations and increased company profitability by setting clear expectations at the onset of projects and proactively addressing potential risks and issues throughout.
ROI increases through direct strategic design, acquisition, management, and implementation of enterprise-wide telecom technology infrastructure using IaaS, SaaS, PaaS
Onsite and hybrid private cloud implementations of software-only Unified Communication solutions virtualized in VMware, Microsoft Hyper-V platforms

Confidential, Austin, TX

Enterprise Infrastructure Manager

Responsibilities:

Saved over $200K annually in server hardware, maintenance and utilities with VMWare and XenServer environments
Accomplished 100% Operational AWS Migration of IT infrastructure resulting in annual savings in excess of $100,000
Saved in excess of $36,000 annually by replaced telecommunications system with virtual solution
Achieved budget goals by creating and managing department financial forecasts
Created operational policies, procedures, standards, guidelines and best practices
Recruited, hired and trained IT staff, project managers, and software engineer.
Ensured project completion by coordinating resources and timetables with user departments, IT staff and data center employees

Confidential

Senior Systems Analyst

Responsibilities:

Data and Technology Analysis, System Interfacing, Requirements Assessment, Technical Design
Requirements gathering and analysis to develop functional requirements for end-to-end solutions
Increased department profitability 15% by diagnosing & resolving customer issues in worldwide live production systems