PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst /Project Manager

Responsibilities:

• Primary business liaison to five business units within The Wholesale Line of Business (LOB) migrating all of their high priority applications to the enterprise I&AM solution built on Oracle's Identity Governance (OIG) Suite.
• Subject Matter Expert (SME) on training new colleagues on gathering accesses/entitlements from the following systems: Resource Management System (RMS), and the Web Admin Reporting Portal (WARP), along with pertinent information from the Wholesale Application Management (WAM) database and the Asset On boarding Repository.
• Performed initial application discovery to determine the application's connection type per its accesses/entitlements for its user and support staff.
• Executed rapid on boarding model quality assessments to determine an application's functionality per the on boarding schedule per the OIG functionality rollouts; generation on boarding.
• Evaluated and documented detailed work plans: gap analysis and business use cases for onboarding applications and users to the new OIG tool.
• Reviewed, scheduled and managed on - boarding activities related to application's deployment tasks in the rapid on boarding mechanics to ensure a successful deployment.
• Identified, escalated issues, risks and concerns for applications in danger of missing designated project milestones prior to deployment.
• Maintained detailed documentation on application-level characteristics required to support access management for current state and future state: provisioning tools, certification method/tools, request/off boarding mechanisms, in addition to specifics on sequential provisioning and nested groups.
• Ensured LOB’s applications met Plain Business Language (PBL) Enterprise Guidelines for all entitlement names and descriptions for production environment.
• Reconciled application inventory and details in multiple systems.

Confidential, Houston, TX

Business Services/Systems Analyst IV

• Managed North America Gas & Power’s (NAGP) identity access management auditing web application for all Joiners, Mover's, and Leaver's (JML) of the trading business segment.
• Ensured Sarbanes Oxley (SOX) compliance of all trading application security accesses in relation to Segregation of Duties (SOD) to avoid potential penalties and loss of licence to operate.
• Coordinated, initiated and approved quarterly IT compliance audit reviews by designated business segments, encompassing over 1500 employees.
• Utilized Microsoft Excel to create real time reports from massive database data to create pivot tables/charts, data reconciliation, and matching lists using VLOOKUP for data analysis.
• Executed Microsoft Excel MS Query for current database reports to track and examine users of SOX security application accesses and non-SOX security applications accesses to complete Internal Control reconciliations for auditing and metrics reporting.
• Coordinated with service desk for removal on all non-approved security access discrepancies.
• Tracked all other monitored resources for employees within several business units.
• Created use cases and tested, fulfilled system integration, operational acceptance testing, user acceptance testing, in addition to creating policy and procedures for the JML auditing application.
• Tested quarterly releases, security patches for application signoff, new functionality upgrades to the JML auditing application, and implemented all corrective action on system defects in addition to logging all system failures.
• Utilized Iterative System Delivery Lifecycle (ISDLC) and Business Process Management strategies for all projects.
• Gathered requirements and developed processes to on-board new trader applications to ensure accesses entered into auditing system were configured and implemented per Front Office, Back Office and IT user's job function capabilities.
• Initiated and implemented requests for changes for the auditing application as well as for the on-boarded trader applications.
• Performed batch uploads of new access privileges and batch unloads of decommissioned application rights, removing 30% of the manual labour to process each individual request separately.
• Created on boarding request in the JML application with specific team/role and specific security access to entitlements as well as off boarding requests to ensure all security related entitlement's were removed from user profiles.
• Completed remedy tickets as JML auditing application administrator, granting security access at varying levels for NAGP’s JML application management auditing system.
• Created and updated JML SharePoint content for the use of human resource personnel in on-boarding new employees; process aided the front office business coordinator to eliminate multiple emails in requesting requirements, enabling a 15% faster on-boarding process.
• Trained employees, with various security access: with corresponding user, functionality for the JML auditing application.
• Developed functionality user guides for all levels of access on the JML auditing application.
• Reported summaries of completed and planned work.

Confidential

Training Coordinator

• Executed Microsoft queries to cross-reference several databases to provide connect correct learner capabilities with team focus, by leveraging job families across business units within IST and restructuring the learning management system: Virtual Training Assistant (VTA) to list courses by job families.
• Created instructional aides for VTA to ensure efficiency in enrolling in vendor, departmental, and self-paced learning opportunities.
• Reported summaries of evaluations for auditing purposes for the training department to measure the usefulness or effectiveness of each training course.

Confidential

Trainer

• Collaborated with the project, engineering, and construction managers to develop and implement an effective touring and training schedule for major facility move.
• Built project plan and tracked all tasks to execute move of over 1,000 BP staff into NAGP’s new LEED Trading Facility: Helios Plaza.
• Created HSSE line manager guides with safety analysis templates to ensure a safe and compliant move.
• Co-created and edited orientation manuals for all occupants of the new facility.
• Designed study aides for new equipment, edited computer based training for turret phones for traders, and assisted traders in interactive training sessions for new turret phones.
• Leveraged adult learning strategies while facilitating employee-training orientations including, presentations to upper management.
• Applied feedback from each course evaluation to increase the effectiveness of training orientation.
• Achieved zero safety incidents in NAGP’s move into Helios Plaza with outstanding team effort and coordination.

Learning/Training Coordinator

Confidential

• Single Point of Accountability (SPA) for Discover BP. Inductee program for executive hires to learn about the various segments of BP; how each business unit is an extension of one another, demonstrating the importance of collective collaboration.
• Administered six web-based courses for the Graduate Development Program (GDP) college level hires on rotational tracks to expand knowledge of BP job families and business units.
• Summarized and reported analysis to Group Learning Operations of impact of training via course evaluations.
• Prearranged, synchronized, and oversaw all processes related to onsite and offsite training sessions; VTA course creation and scheduling, securing training facility and Banquet Event Orders (BEO), material printing and shipping, as well as reservation management for out of state learning participants.
• Created policy and procedural training materials for departmental use for new learning coordinator hires to aid in decreasing training time.

Confidential, Chicago, IL

Site Manager

• Improved enrolment by 75% via student/parent recruitment informational sessions.
• Steered TPR’s Supplemental Educational Services (SES) after-school program in three intermediate Chicago Public Schools (CPS).
• Managed 10 CPS teachers and four program aides to ensure TPR presence at each facility and provide guidance and refreshers in curriculum.
• Led proprietary TPR curriculum training sessions for CPS teachers to instruct ideology of TPR.

Confidential, Columbia, SC

Project Account Manager

• Oversaw and supported counties; Barnwell, Bamberg, Colleton, and Orangeburg of South Carolina state-wide implementation of ES&S election software and equipment encompassing over 100,000 registered voters.
• Organized, facilitated meetings and training workshops in Train the Trainer environment to ensure new software, equipment and reading of election results were mastered, prior to election.
• Executed system testing of each counties polling location ballot information to ensure electronic ballot and printed ballots were without error and results would upload to secure server.
• Achieved successful implementation of ES&S election software and equipment in all counties under my remit.

Confidential

Election Site Support, Lancaster, PA

• Functioned as technical expert via telephone and onsite support for election for client in Lancaster, PA.

Confidential, Goose Creek, SC

Production Control Analyst

• Created ad-hoc reports using SQL queries and Excel pivot tables to convey real time reports from the Army War Reserve Deployment System (AWRDS) database.
• Reconciled inventory, configured radio-frequency id tags for all inventory being shipped, and processes payroll.

Confidential, Gary, IN

Computer Instructor

• Recognized for outstanding achievement in leading summer youth development project in PowerPoint software.
• Designed training curriculum, schedules, course syllabi, and established student goals.
• Facilitated adults transitioning from public service recipients to promising entry-level workforce personnel with entry level to advance computer application skills.

Confidential, Houston, TX

Operations Specialist

• Recognized for exceptional customer service.
• Managed 10 major national PBX accounts for escalated service of equipment issues for commercial phone systems.
• Interfaced with technicians, site managers, and stakeholders to communicate statues of recurring site issues in weekly phone conferences along with ad-hoc reports distributed monthly.
• Chief liaison for priority moves, additions, and changes (MAC), fault management, remote engineering and the tracking/updating of all escalated priority service issues.