PROFESSIONAL SUMMARY:

• Highly Experienced Information Technology professional with Telecommunication, E - Commerce, Satellite and Defense Systems Engineering background. A demonstrated history of delivering high visibility $MM projects, successfully. Expertise in Requirements Analysis, Integration and troubleshooting during my career me have worked as a RE - requirement engineering, SE - system engineer, SSA - senior systems analysis, TA - technical analyst and other roles.
• TS/SSBI (10/2003) Secret (5/2005) Successfully undergone a Counterintelligence (CI) Polygraph (1/05)

SKILLS AND SOFTWARE:

• Certified Scrum Master, Agile, Waterfall, RUP, Product Owner, Senior Analyst, Six Sigma - Green Belt, CMMI level 5 experience, Caliber, Clarity, Quality Center (ALM), JIRA, EPIC's, SOA, C++ OOA/OOD/OOP, UML methodology - Use Cases diagrams, sequence diagrams, state diagrams, class Diagrams. me am also proficient in all Microsoft Office software including Visio, PowerPoint, Excel, and Word.

Current Course Work

• CSM - Certified Scrum Master March 2016
• PMI - Agile Certified Practitioner (ACP) 6 PDU from my certification.
• CompTIA Security + completed preparing for exam 2017
• CEH: Certified Ethical Hacker - completed preparing for exam.
• CHFI: Computer Hacking Forensics Investigator - October enrollment.

PROFESSIONAL EXPERIENCE:

Business Systems Consultant

Responsibilities:

Defining Functional Specification Designs, Master Detail Design, use cases, functional flows for teh Sales and Service applications for teh Banking call center applications. Assisting in researching defects and all matters related to teh design and analysis for teh ecommerce Sales and Service application.

Sr. Systems Analyst

Responsibilities:

• My main project with teh merger of teh CenturyLink/Qwest was teh integration of teh call center software application. me defined functional requirement documentation, reports, user stories, tasks, status, User Acceptance, and assisted with Test cases and defects.
• CenturyLink’s RxRepair application supported all customer information, products, dispatch service orders, and real time details for teh modem, phone lines, STB, IVR and PRISM video products.
• CenturyLink’s was using Agile and Waterfall mythologies. me supported all other project for dis application, as me was teh subject matter expert (SME).
• CenturyLink’s RxRepair call center application supported over 50 application program interfaces (API's). me worked directly with teh Embedded Architect, and all other systems analyst including Offshore Coordinators to ensure quality requirements meet desirable test case for dis fast paced software environment.

Director of Customer Service

Responsibilities:

• Managed customer service support for a medical application processing software for some of our largest medical providers including Pfizer, Cigna, TEMPPrincipal Financial Group.
• Managed teh ticketing process for incidents, enhancements and service request.

Director of Customer Service

Responsibilities:

• Managed a transition process for customers moving from teh implementation process to hosted environments.
• Prioritized defects for upcoming new software releases.
• Maintain 7 hosted customer environments for software releases, data migrations, database refreshes.

Team Lead - Technical Analyst

Responsibilities:

• Managed a team of 7 technical analyst and business analyst for a medical claims processing software - Trizetto Facets.
• My first primary responsibility was to define a incident management processes for several areas, including but not limited to: batch job request, database refreshes, change packs as well as managing integration of teh customers internal Application Program Interfaces (API's).
• Supported batch file processes of customer specific imports and exports
• Supported database refreshes quarterly or urgent request.
• Supported change packs installations quarterly or urgent request.
• Supported integration of teh customers internal Application Program Interfaces (API's).
• Imported CPT codes, zip code updates, 837 Health Care Claim & 835 payment advices.
• Research and resolved incidents ranging from Urgent/High/Medium to low.
• Managed project transition from our Project team to verify sound engineering processes were followed, no manual processes would transition and approved for Permit to Operate (PTO) in our Operations department.

Team Lead - Analyst/Developer

Responsibilities:

• Managed dish's customer applications including incident management, processes, troubleshooting, and final resolution (RCA).
• Assisted in application specific projects such as deployments, capacity planning, testing, benchmarking, developing, defining and communicating technical service requirements, policies and procedures.

S oftware Engineer

Responsibilities:

• Worked Discrepancies Reports and writing unit test to integrate into our regression tests for a Command and Control Software on teh current Sonja baseline. Sonja is teh program to develop teh Mission Control System (MCS) for a national imagery satellite system. MCS receives imagery tasking via teh MIND, and creates mission plans and schedules to optimize user satisfaction while managing numerous space vehicle (SV) constraints. MCS brings a new level of automation and responsiveness to teh national imagery systems. Written in C++ and Java, MCS contains approximately 2.4 million lines of code.

Requirements Engineer/System Engineer

Responsibilities:

• Programmed in C++ a data bridge between a multi-company publish-subscribe system responsible for taking code through object-oriented analysis, object oriented design, object orient programming through Unit test and integration.
• Supported integrating my unit test to support sell off requirements to customer.
• Supported System Engineering managing walkthroughs for code from design to unit test through integration.
• Worked as a Systems Engineer analyzed and decomposed requirements and acceptance criteria for a multi-subsystem large-scale program through teh Task Definition and Task Engineering phases.
• Responsible for inputting, tracing and maintaining requirements in DOORS requirements management database.
• Responsible for ensuring requirements, acceptance criteria and TIS (Test Information Spec) are reviewed and accepted by development, test and representatives.
• Analyzed and decomposed subsystem requirements down to Software requirements.
• Created UML class, sequence, use cases and sequence diagrams.
• Conducted Peer reviews, with software/systems engineers and program management.