SUMMARY:

• 13+ years of consistent experience in IT and a seasoned /Business analyst with 12 of Agile Experience
• Creative and aggressive self - starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent team environments
• Experience with successfully identifying, evaluating and recommending process improvement
• Proficient understanding of employment of integration technologies including XML, CSS, Informatica, WSDL, SOAP and Web Services
• Support the transformation to Agile & DevOps methodology, including development of processes, templates, artifacts, training materials, and lessons-learned. Recommend tools to be implemented to support Agile software development processes.
• Define DevOps and Agile program processes across a broad scope, including stakeholder engagement, requirements definition, sprint demonstration, testing and integration, and monitoring progress.
• Proficiency in the Underlying Competencies described in BABOK
• Experience in working on multiple projects Confidential the same time.
• Works with the project sponsor and team members to clearly define the project scope, objectives, deliverables and schedule.
• Experience navigate through complex environments, serving as a key resource in cross-functional teams
• Excellent inter-personal and partnering skills to facilitate effective working relationships.
• 4 years’ experience in integrating secondary systems with CRM, EBS, ERP system, with system integration/support and implementing in a multi-vendor environment.
• Great skills and exposure on call center operations
• Establish standard metrics/reports for tracking progress based on Agile methods and monitor progress, assess risks based on the reported metrics and recommend mitigation strategies/process improvements.
• Experience working with JDE application and Integrations.
• Experience working with inbound and outbound interfaces having technical and functional knowledge of Middleware Technologies.
• Proven ability to lead small projects using Agile and Waterfall methodologies to elicit, plan, develop, and scope project requirements.
• Demonstrate knowledge and experience with Database software like Oracle Database, Oracle SOA suite 11g/12c, SQL Server, MS Access, etc.
• Develop and maintain project plans for the complete program using MS Project Online.
• Create and maintain other program documentation (e.g. charter, road map/pipeline, benefits map and design.
• Ability to gather and document Business Requirements, experienced in writing Use Cases. Proficiency in SDLC, understands the workflow concept, ability to gather and document the 'As-Is' and 'To-Be' processes
• Requirement gathering through interviews, workshops, JAD sessions with clients, developers and QA Analysts and referring to existing system documentation and procedures.
• Experience in using CSP facets eligibility inquiry, claims status inquiry and provider search.
• Writing & documenting Business Plan, Requirements Document, Functional Specification Document, and Test Case

TECHNICAL SKILLS:

Programming Languages: XML, SQL SOAP WSDL

Operating Systems:: Windows Vista/7/8/10

Methodologies: Requirement and Solution Analysis (RSA), Rational Unified Process (RUP), Agile, Water-fall, RAD

Databases:: MS SQL Server, MS Access, Oracle DB, T-SQL

Other: applications MS word, MS Excel, MS SharePoint, Adobe,SFDC, JDE, MS Project, Quality Center, Facets, ALM, MS Visio ERP Service Now, Jenkins and Middleware

PROFESSIONAL EXPERIENCE:

IS Business Analyst

Confidential

Responsibility:

• Works with internal and external technology groups to provide documentation that supports the design of the data interface service using a service oriented architecture model.
• Carry out the Scrum Master responsibilities as part of Coaching
• Share wins and struggles with other Scrum Masters and Agile Coaches, so everyone learns from each other
• Coach team member who are currently wearing Scrum Master hats
• Help teams implement/improve Agile development approaches
• Act as a Facilitator running Release Planning Sessions and Retrospectives on a larger program level scale
• Work with teams identify project risks and raise them immediately responsible for removing impediments on team, as well as organizational level
• Remain Confidential the leading-edge of Agile development practices and contribute to their spreading across the organization
• Prepares specifications for system interface requirements.
• Define and documented the vision and scope of the project.
• Facilitate meetings among the Change Management, Problem Management and other relevant teams to discuss the impact of the changes, problem tickets and prepare project milestone plans.
• Act as liaison between end-users and the technical team during consulting projects which help save the amount of time taken to lock up project scope
• Facilitate the establishment of test systems in non-production environments.
• Participates in process definition/improvement to re-engineer processes for greater efficiencies.
• Creates & maintains project design and status documentation for upper management to help them understand where the project team is in the project.
• Works closely with technical and business teams to ensure requirements, supporting design, and process solutions are in accordance with project management timelines and guidelines. 

IT Business Analyst

Confidential,Houston TX

Responsibility:

• Coordinate file exchanges between internal and external applications.
• Establish strategy and approach to transform customer software development from a traditional SDLC methodology to Agile methodology.
• Lead the development and execution plan to support the transformation to Agile methodology, including development of processes, templates, artifacts, training materials, and lessons-learned
• Lead the efforts of developing Agile software engineering and management best practices, metrics, and audit practices.
• Manage corporate wide Agile software engineering support across customer organization. Conduct Scrum team training, retrospective workshops, Lean software development workshops for infrastructure teams.
• Establish Agile PMO function and an architectural recommendation review function.
• Develop Agile/Scrum processes, including analysis of existing processes, elicitation of requirements from subject matter experts, and application of industry best practices and standards.
• Analyze and articulate complex subject matter via white papers and presentations, enabling the ease of comprehension by customers and all stakeholders.
• Ensured all business scenarios/Test cases are approved before UAT begins
• Worked with team members to design steps to improve on the quality and efficiency of the UAT process.
• Responsible for ensuring that all UAT testing resources are identified prior to UAT start.
• Worked with both IT and Business PM to document UAT scope and milestones.
• Raised defects in QC and ensure they are resolved or escalated to the appropriate team.
• Ensure traceability between UAT scenarios and Requirements by linking each scenario to Confidential least one requirement to make sure all functionalities are tested.
• Coordinated with IT to ensure all codes are deployed to the UAT environment before testing begins.
• Accessed risk factors that may impact UAT timeline and execution and provide suggestions to functional teams affected.
• Followed up and coordinate with IT to ensure that defects are fixed and retested.
• Worked with Technology and BA team to mock up additional data needed for UAT execution.

Business System Analyst

Confidential, Durham, NC

Responsibilities:

• Coach and mentor new Scrum Masters throughout IT Team and help ensure consistent processes are practices across teams
• Contribute to building organizational capability and expertise on Agile project management by sharing findings, best practices, and resources.
• Act as Scrum Master for one to two SCRUM teams with a focus on guiding the teams towards process improvement
• Set-up Scrum Master COE across IT Team
• Work with the Product Owners to support short and long-term release planning, and to maintain backlog health in preparation for execution.
• Ensure team is delivering on the project vision and goals, guiding the team throughout the delivery lifecycle.
• Facilitate effective and efficient Agile ceremonies including daily stand-ups, sprint reviews, sprint planning and sprint retrospectives.
• Monitor team velocity and sprint/release progress against the team's commitments and empower the team to self-organize to achieve their goals.
• Identify and remove impediments, control distractions as well as facilitate discussion and conflict resolution.
• Coach and enact continuous improvement within the team to increase the productivity of the team and quality of deliverables.
• Provide training to new team members as necessary.
• Provide support to the team using a servant leadership style whenever possible, and lead by example to push towards goals.
• Help the teams converge on consistent capacity and performance metrics. Analyze and present the data in a fashion that helps all stakeholders achieve delivery and business goals.
• Involved in business analysis and project management, coordinating between the team members according to the business requirements.
• Collected and managed requirements to develop efficient system.
• Responsible for executing SQL Queries for checking duplication in records.
• Managed scope and deadlines.
• Managed the project using the MS project extensively.
• Involved in all major cycles and phases of the project from scope definition risk analysis to user acceptance testing and monitoring the release of the product.
• Actively resolved day-to-day technology needs of the business unit with a focus on the analysis of processes.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Followed the RUP methodology for the entire SDLC.
• Involved in project planning and coordination.

Business Analyst Agile

Confidential,Atlanta GA

Responsibilities:

• Conducted meetings with Data Architects, Data Modelers and MS SQL Reporters to determine the feasibility of the related data.
• Define DevOps and Agile program processes across a broad scope, including stakeholder engagement, requirements definition, sprint demonstration, testing and integration, and monitoring progress.
• Attend daily scrum meetings.
• Work with the Program Manager and stakeholders to establish processes, ensure that the processes are effective, and refine accordingly.
• Work with and provide input on DevOps policies.
• Based on Agile program management best practices, provide recommendations to program manager including: identifying program risks and mitigations, and potential process improvements.
• Establish standard metrics/reports for tracking progress based on Agile methods and monitor progress, assess risks based on the reported metrics and recommend mitigation strategies/process improvements.
• Conduct Scrum team training/lean software development workshops, retrospective workshops for team members as needed.
• Conduct weekly retrospective on the program for qualitative and quantitative improvements as a result of Agile coaching.
• Partner with the Program Manager to conduct technical oversight of the Project on a day to day basis.
• Review the Agile estimating process against outcomes and recommend changes to improve productivity and predictability of outcomes.
• Support the development of estimates as needed.
• Extensively involved in requirement gathering and design meetings with Integrated Product Team (IPT) Business / Lead users to understand requirements for configuring / test System Workflows
• Successfully conducted numerous Joint Application Development (JAD) Sessions with various stakeholders Confidential different phases of the Software Development Life Cycle (SDLC)
• Conducted feasibility study to identify if the business system can be created within the limited time, budget and resources.
• Performed GAP Analysis to identify areas of improvement for the business process.
• Developed, compiled and updated the Requirement Traceability Matrix (RTM) during all phases of the software lifecycle.