Lead Business Analyst Resume

TECHNICAL SKILLS:

Background in business analysis, software development, communication, and documentation.
Experience with Microsoft Office, Adobe Acrobat Pro, Adobe InDesign, SnagIt, Documentum (DMS), and Content Editor (HTML editor).

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

Defined requirements and design for a state - of-the-art job management system for Five Brothers Default Management Solutions.
Performed a gap analysis between the current and future systems by eliciting requirements from client SMEs.
Improved business processes by identifying current-state processes and defining future-state processes to modernize business practices, increase efficiency, and adhere to MCO mandates and regulations.
Tested software releases for quality assurance and identified and tracked defects, bugs, and gaps between development, design, and requirements.
Employed a hybrid waterfall/agile software methodology.

Confidential

Delivery Lead

Responsibilities:

Led the Deliverable Management Team for initiatives in the State of Michigan’s ongoing Medicaid program and healthcare reform, including compliance with federal HIPAA 5010, ICD-10, ACA, HITECH ACT, CORE, and MITA regulations.
Under the Midwest Region PMO, led and assisted process-improvement initiatives centered on CMMI compliance, the results of which led to a CMMI Level 3 appraisal for the Health and Human Services Organization in 2014.
Ensured project deliverables and artifacts—including proposals, statements of work, project schedules, management plans, requirements and design documents, and other work products—were delivered on time and in high quality.
Interacted directly with clients throughout review and approval processes.
Improved delivery templates and processes for increased flexibility, quality, and control.

Confidential

Technical Writer

Responsibilities:

Created hardware and software documentation for healthcare diagnostics technology.
Worked with subject matter experts to ensure technical material was both accurate and clear.
Assisted development of a web-based learning platform.
Managed quality documents using Documentum document management system.
Established standards of consistency and improved processes across customer-facing platforms.