SUMMARY:

• Over 7+ years of experience as a successful IT Business Analyst in deployment of web - based, client-server applications, developing business processes and system solutions for Banking, Telecom, Finance, Healthcare and Retail Sectors.
• In depth working knowledge of each phase of the Software Development Life Cycle (SDLC) with a very good understanding of ITIL processes. Experience in re-engineering the business and process flows.
• Working knowledge of various project methodologies including Waterfall, Agile: Scrum, RUP and Extreme programming.
• Requirement Gathering and Design - Follow industry standards and techniques in gathering, eliciting and analyzing user defined requirements, documenting as Business requirement Document (BRD) and transferring into system/functional or technical requirement specifications (SRS/FRS/FRD).Actively used Joint Requirement Planning (JRP) and Joint Application Development (JAD) and sessions for requirements gathering and brainstorming ideas.
• Rich experience in developing Mockups, wireframes and prototypes.
• Well experienced in GAP/ Cost Benefit/ Risk and Root Cause Analysis and re-engineering business processes. Working with Requirements Traceability Matrices (RTM) and Test Scenario Matrix (TSM).
• Business Process and Modeling - Creating Workflows and Unified Modeling Language (UML) diagrams such as: Use case diagrams, activity diagrams, Swim lane diagram and Sequence diagrams.
• Quality Assurance - Experience in Unit/System/Integration/Regression/Smoke testing as well as Users Acceptance Testing (UAT) and System Acceptance Testing (SAT)). Experience in Manual ( GUI) Testing , Field Validation Testing, and Functionality Testing) of UI and Web Applications and Automated Testing Strategies.
• Proficient in developing UAT plans, UAT cases, UAT scripts and executing UAT.
• Experienced in SQL queries to extract data from various databases for data analysis and data validations.
• Project Management - Working experience of managing projects using Project plan tool, Microsoft projects.

CORE COMPETENCIES:

• Solid Business, Communications and Presentational Skills.
• Strong problem solving, strategic planning and organizational skills .
• Quick learner, Proactive, creative, detail-oriented, responsible, self-motivated with leadership qualities.
• Ability to work with cross-functional teams and interact effectively with multiple levels of management.
• Ability to execute against tight deadlines and to achieve results in very high pressure environments and to keep teams motivated.

TECHNICAL SKILLS:

Business Modeling: MS Visio, Rational Rose, Balsamiq

Requirement Analysis/Management: JAD, Rational Requisite Pro, RTM, Content Management

Change Management Tools: Rational Clear Case

Testing: QA- UAT, SIT, SAT,UI, Rational Clear Quest, JIRA, Rally, HP QC.

Operating Systems: Microsoft Windows, Unix, Linux, MS Dos

Database: SQL Server 2008/2005, Oracle 10g/11g

Utility: MS Office Suite Word, Excel(Pivot, VLOOKUP, Macros), Qlik view, Outlook, PowerPoint, MS Project, Lotus Notes, Share Point

PROFESSIONAL EXPERIENCE:

Confidential, Austin, Texas

Sr. Business Analyst

Responsibilities:

• I am the key stakeholder for the project “Loan Origination” especially meant for Residential Mortgages of Agribusiness and rural Americans as a part of the financial services of Confidential .
• Coordinating with client’s business team in validating the new UI designs and optimized the client side validations. Facilitating design session with SMEs and implementation team to define solutions.
• Analyzed business requirements with MS Visio to segregate them into high level and low level Use Cases.
• Working with product owner under Agile - Scrum methodology on artifacts such as Product Backlog, Sprint Backlog, Sprint burn up / Burn-down, and Release Burn up / Burn-down and assisting the Product Owner in developing /grooming the Product Backlog
• Actively participated in 3- Amigo meeting to check and review every user stories before starting the sprint.
• Couple of times took over the roles and responsibilities of Scrum Master during his other engagement.
• Designing and developing Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio. 
• Conducting walk-thru sessions for all cross functional partners.
• Defining and implementing Change Management policies and procedures. Created RFP artifact for any change request.
• Working with SQL queries to extract and validate data from databases. 
• Using Requirement Traceability Matrix to keep a track of all requirements through out different SDLC phases.
• Reviewing defects and issues in JIRA and providing periodic project issues/ risks/ mitigation plans.
• Working with testing team to create and analyze Acceptance testing documents like Test Plan, Test Scenarios/Scripts and Test Cases for Sprint release.
• Actively participated in UAT, supported the developers and QA tester during system (alpha) and UAT (beta) testing.
• Ensuring that the in scope applications/services are delivered in accordance to the service level agreement (SLA) and operational level agreement (OLA).

Environment: MS Project, Scrum, My SQL, JIRA, Dot Net, MS Office, Microsoft Visio, HP Quality Center.

Confidential, PA

Product Owner/ Business Analyst

Responsibilities:

• Was the Lead production support of the core projects with extensive knowledge of all phases of the PDLC.
• Created compelling user stories for different functionalities and documented system requirements for “Business Voice Edge” telephone and mobile applications with IVR and VOC services for Confidential clients.
• Developed UML diagrams that include UX call flow diagram by using Balsamiq. Supported in UX design and revised the existing system logics as necessary.
• Developed the Product Backlog and experienced in managing the Product backlog and aligning stories in Sprint Backlog for upcoming Sprint Sessions on the JIRA board.
• Actively involved in prioritizing requirements (vs) deliverables throughout the SDLC in association with the Business Partners.
• Partner with business users and act as a liaison between business and technical teams. Coordinating development, testing and implementations of solutions with vendors.
• Used Requirement Traceability Matrix to keep a track of all requirements through out different SDLC phases. Adapted Planning Poker for User story Estimation. Also carried 3- Amigo meeting to check and review every user stories before starting the sprint.
• Worked with testing team to create and analyze testing documents like Test Plan, Test Scenarios/Scripts and Test Cases.
• Reviewed defects and issues in JIRA and supported to the developers and QA tester during system (alpha) and UAT (beta) testing.
• Provided onsite call center support and regression testing during It production rollouts.

Environment: Microsoft Windows 7, Agile: Scrum, SQL, JIRA, Dot Net, MS Office (Excel, Word, PowerPoint), Microsoft Visio.

Confidential, Houston, TX                      

Business Systems Analyst

Responsibilities:

• Performed requirement analysis, went through all the use cases and workflows. 
• Studied and assessed the systems functionality and business processes.
• Lead in building a business analysis process model using Visio.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement.
• Created business Use Case requirements and worked with the technology and management teams to integrate them into the system.
• Conducted Gap analysis, reengineering the business to improve existing User Interface and design UI prototypes for screen design .
• Used Requisite Pro to document requirements and associated change requests with requirements.
• Wrote stored procedures for report generation in SQL Server2005.
• Involved in maintaining and managing   different versions of documents using rational clear case .

Environment : MS word, Office 365, MS Project 2013, PL SQL, Scrum fall, Rally, MS Visio, JSP, Angular J.S., HTML, Clear Case, UAT.

Confidential

Business Analyst

Responsibilities:

• Key stakeholder in maintaining and enhancing different healthcare services that includes Claims, Enrollment, benefit provider and other hospital management services.
• Reviewing and editing requirements, specifications, business processes and recommendations for GP, NHS and RSPH. Communicated and collaborating between different offshore and onshore stakeholders through EMS and AJAD in order to elicit the requirements.
• Managing Disaster Recovery from PID prospective, Carried change control process and defect management.
• Providing HIPAA integration and implementing ANSI ASC X12 standards for 837 Dental, 270/271, 276/277 for EDI transactions with a very good understanding of all the ICD control including ICD-9/10.
• Supported Project manager in release management, design and in application support.

Environment: COTS, Scrum/XP, Scrum fall, JAVA, Quality Center, SQL database, MS Visio.

Development and implementation 

Confidential

Responsibilities:

• Assisting the lead business analyst in contracting roll out program in billing and performing as a scribe during requirement gathering sessions.
• Translating BRD into system or applications specifications, creating process design, documenting and obtaining business sign-offs. Shared different business artifacts among the offshore and onshore team members by using Share Point.
• Reviewing E2E design and doing GAP analysis.

Environment: COTS, UNIX, Oracle 8.x, Waterfall, PL SQL 2.3.4, J2EE, MS Visio, SOW, Excel CUBE.

Confidential

Business Analyst 

Responsibilities:

• Dealing with procure to pay and add account receivable, worked as a cash management analyst.
• Conducted SWOT analysis to automate process and functions, assisted in business process redesign and documentation as needed in dealing the financial aspects related to ordering and payment.
• Used brainstorming and ideation techniques to derive ideas from the stakeholders.
• Determined user/business/functional requirements.
• Utilized RUP to configure and develop process, standards, and procedures.
• Worked with QA team to develop test plan and test cases for User Acceptance Testing (UAT) and Back End Testing.

Environment: MS Office, MS Project, Oracle ERP R12, RUP, MS Visio, UML, Test Director.