SUMMARY:

• Business Requirements Gathering ~ Technical & Functional Specifications ~ Stakeholder Relationship Management
• Combine analytical skills with technical acumen to lead business systems analysis efforts for large - scale telecommunication implementation and provisioning projects.
• Liaise with key stakeholders to elicit detailed business requirements, translate into functional and technical specifications, and convey information to developers and other technical teams.
• Develop robust test plans and comprehensive test cases to verify solutions meet all requirements and fulfill user needs.
• Work closely with project managers to coordinate project plans and ensure on-time, in-scope delivery.

TECHNICAL SKILLS:

Applications/Tools: Network Sniffers, Cisco Works, HP Open View

Network Management: Inventory Management, Configuration Management, Fault Management, IP Network Address Management, Performance Management

Project Management: JIRA 7.0, Confluence 6.1, Enterprise Architect 12, StarUML 2, XMLSpy 2017, MS Visio 2013, MS Project 2016, MS SQL Server 2014, Visual Studio 2013, MS Office 2013 and 365, Windows SharePoint 3.0, MS Team Foundation Server 2013, HipChat Server 2.2, VidyoDesktop 3.6

Data Center Infrastructure: Blade Center Design, Data Warehouse Design, E-business/Web Hosting Design, Global IP Design/Engineering/Support, IVR Infrastructure Design, SOA (Plug & Play) and Engineering

Database Technologies: MySQL, Oracle 8i, DB2, MYSQL, MS Access

Programming & Scripting: Understand UNIX, Linux, C, Java, Python, Perl

Web Services: REST, SOAP, XML

OSS: AMATPS (Customer Billing), CSOBS (Automation for Services Orders), EADAS (Traffic Usage, Network Management, Routing Controls) SCCS (Operation, Maintenance, Provisioning) SES (Quality Control) TIRKS (Inventory Control)

BSS: Order Management (Order Status, Fallout, Provisioning, Orchestration, Decomposition), Product Management (Offerings, Product Development, Sales and Management of Products, Bundles for Businesses and Mass Market Consumers) Customer Management (Customer Relationships), Revenue Management (Billing, Charging, Settlements)

Protocols: TCP/IP, v4/v6, MPLS, BGP, OSPF, GMPLS, RIP, IGRP, EIGRP

Virtualization, Storage, CDN: CDM, Grid, SAN, BIG Data, Voice, Video, and App Technology Circuit (VoIP, IVR, SIP, PRI, IMS, AIN, Came), Cloud (Public, Private, Hybrid, SaaS)

Wireless Technology: 3GPP, Wi-Fi, WiMAX, Antennas, Amplifiers, Base Stations, Propagation, Electrical Engineering, Interference, Spectrum

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Business Systems Analyst

• Business Requirements Gathering ~ Technical & Functional Specifications ~ Stakeholder Relationship Management
• Combine analytical skills with technical acumen to lead business systems analysis efforts for large-scale telecommunication implementation and provisioning projects.
• Liaise with key stakeholders to elicit detailed business requirements, translate into functional and technical specifications, and convey information to developers and other technical teams.
• Develop robust test plans and comprehensive test cases to verify solutions meet all requirements and fulfill user needs.
• Work closely with project managers to coordinate project plans and ensure on-time, in-scope delivery.

Business Systems Analyst - Infrastructure

• Facilitated meetings with clients, application test teams, developers, and users to drive successful delivery of new development or maintenance projects using Agile and Waterfall/Blended framework.
• Collaborated on analyzing system requests, preparing project plans, and defining system specifications. Verified alignment of scope and joint/architecture requirements with business requirements and project objectives.
• Identified business stakeholders and areas of impact. Provided feedback and advised clients on moving proposal forward.
• Created Business Requirement Document, system requirements document, proposals, Systems Standards & Support documentation, epics, user stories, test plans & test cases, and other project artifacts.

Business Systems Analyst Infrastructure

• Authored Lean Requirements for Agile and Waterfall projects in alignment with business and system design requirements.
• Prepared business requirements explaining various IT projects and programs.
• Created test cases to verify all code changes met performance, reliability, and usability requirements.
• Defined interface types (transactional/APIS, batch files) for impacted applications. Developed document templates.
• Aligned critical milestones throughout the SDLC to optimize client experience.

Business Systems Analyst

• Managed project request scope to ensure delivery in alignment with quality and schedule using standard processes.
• Collaborated with clients, IT, and third-parties to capture business requirements, analyze and certify documentation, and implement solutions.
• Created and maintained documentation, including reusable templates and procedures/principles of specific technologies.
• Applied service architectural frameworks to high/low-level engineering design concepts. Developed requirements for tools and processes.

Business Systems Analyst

• Designed and selected access method into BT Global MPLS product (POPs, carriers, ICBs, customer service distribution across access links).

Business Systems Engineer

• Boosted bottom line and increased customer retention by performing technical data gathering and validation, order entry, assessment, technical evaluation, technical troubleshooting, project management, problem solving, and application test and turn-up of Networks Services, such as Ethernet, High Speed Internet, Dedicated Internet Access, VPN, FlexWare SD-WAN, and WiFi.
• Slashed cycle time by 20% by documenting and streamlining existing enablement processes.
• Served as lead project implementation manager for AT&T’s first Center of Excellence (COE) VoIP under agreed-upon Service Level Agreement (SLA), which resulted in 70% decrease in customer phone costs.
• Created complex switch and router configurations, conducted troubleshooting, and performed root cause analysis for services test and turn up.
• Successfully implemented Cisco 1841, 2821, 3845, 7403 and 10000 series routers, 2950 switches, HSRP, BGP, MPLS, Ethernet, and NAT technologies/equipment.