Professional Summary

Accomplished Business Analyst with over 10 years of IT experience on all phases of a SDLC project. Primary focus on Analysis, Product implementations, system Integration/Migration projects and process improvement projects significant hands-on experience in business sectors such as underwriting, finance, telecommunications, customer support and compliance. Effective communicator, excellent team player, quick learner and creative problem solver with fine-tuned analytical skills. Education includes:

• Business Administrationª
• Linux:
• Microsoft System Engineeringª
• Computer Classes C and C++ª
• Bachelor of Science in Electrical Engineering ª

Functional Skill set

• Extensive experience in gathering of requirements, co-ordination with Business Owners, Developers, Testing Team and End Users.Strong in-depth and breadth of experience with multiple industry, technologies, frameworks and processes.
• Project Management skills include maintaining Project plan, defining Project Scope, Business Process Analysis, Business Process Reengineering, Risk and issue management, Change management, change management, maintain and resolve issues throughout project lifecycle.

• Strong knowledge of the Software Development Life Cycle methodologies (phases and gates) like Agile and Waterfall models.
• Experience with Iterative Software Development Life Cycle Process. Utilized Rational Unified Process (RUP) during inception, elaboration, construction & transition phases using rational tools like Requisite Pro, Clear Case, Clear Quest.
• Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD),Software Requirement Specification (SRS) across the deliverables of a project.
• Effectively used Rational Requisite Pro to organize, track and change requirements of the system.
• Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams using MS Visio.
• Developed interfaces (stored procedures/triggers), reports and system test plans

Moderated JAD sessions. Extensive knowledge of system and UAT testing Experience with UI design, user experience analysis and content management
Technical Skill set

Rational Requisite Pro, Rational rose

Programming Languages

C++, .HTML, XML, C, XPATH, XSLT

Databases

Oracle 9i PL/SQL Developing, MS Access.

OS/Platforms

XP/Vista, Windows NT/98/2000/2003,2008,XP, UNIX, LINUX

Applications

MS Office(Word, Excel, PowerPoint), MS VISIO, MS Project, Outlook

Methodologies

SDLC, RUP, UML, Agile, Waterfall, ETL, DFD, Data Modeling, Data Transfer mapping, Elicitation, CRM, BPMN, SOA, SOAP, UI Design, Adhoc, SAAS, EDI

Configuration Management Tools

Rational Clear Case, Rational Clear Quest.

Testing Strategies
Network Protocols

Integration, Unit, System, Black box, White Box, UAT
TCP/IP, HTTP, SMTP, DHCP, DNS, FTP

Professional Experiences

Confidential,Jan, 2011-May, 2011
IP Engineering with Business Analyst Responsibilities Middletown, NY
Project Overview: the objective was to upgrade the Network Security Application software
Activities:

• Supported the Operations Leaders and worked with the Information Security team in the execution of the Information Security Program
• Obtained and analyzed data and information required for decisions in planning, scoping, risk-assessing the review and /or conducted assigned testing.
• Applied professional standards, responsible business judgment and the compliance program methodology for the effective, timely execution of assigned tasks and team responsibilities.
• Analyzed and determined inherent risks and exposures. Conducted analysis of risks and business impacts.
• Worked with company and/or business partner entities to develop cost-effective action plans to improve the control environment and operating effectiveness while maintaining Information Security
• Participated on project teams to ensure that areas relating to Information Security are addressed
  Ensured that work is completed to the highest professional standards, and that the activities subject to review are complying with business ethics
• Executed duties in a participative team environment with effective consideration of time and expense budgets and project/review Deadlines
• Participated in the development of Information Security procedures, supported tools and reported to evaluate risks and controls. Managed documents and contents.
• Contributed to improve Information Security effectiveness and efficiency and to meet customer needs by identifying, and implementing improvements
  Performed gap analysis and recommendations for creating enterprise, utility-wide process level methods to close gaps.
• Tracked and followed-up against Exception Requests and Gaps to ensure proper closure and resolution.
• Maintained a close working relationship with the individuals responsible for standards development.
• Managed Day to Day security requests, included account management, network connections, etc.

Confidential,Wilmington, DE
November, 2008–December, 2010
Role: Business Analyst/Systems Analyst
Project Overview: The objective was to capture defects of eRater, existing rating engine and work on application’s enhancements. The users enter vehicle and driver attributes and the application communicates with a third party to generate the final report. It helps the business users to create and manage resources in the organization, improve the quality and speed of decision making on day-to-day activities. The work mainly initiated to address Product, Regulatory and Operation’s needs.
Activities:

• Collaborated with key stakeholders to identify user needs and document business and functional requirement
• Performed defect management and researched through the existing product specifications.
• Researched, analyzed the overall impact on Compliance, Operations, Payment processing and underwriting to perform necessary enhancements to the web applications used.
• Coordinated with data modelers and technical team to ensure the efficacy of requirements.
• Provided solutions to issues/defects in production environment through consulting business.
• Analyzed the database using SQL Toad. Generated adhoc reports using SQL queries.
• Captured change requests; took effective measures to havel east impact on various other functionalities in the application.
• Participated in design discussions to ensure complete understanding of requirements and contribute to UI design including screen mock-ups/wireframes.
• System owner/Point of contact for any queries regarding the reusability of the functionalities and/or any other implications for the new business sales application, operations applications.
• Participated in QA for test case review and performed user acceptance testing’s

Confidential,Bedminster, NJ June, 2008-Oct, 2008

• Role: Business Analyst with Data Analyst Responsibilities

Project: The Object was to Authorize, Authenticate the new Verizon Wireless Customers and develop software to troubleshoot customer’s connectivity problems such as frequent disconnection, slow connection or zero connectivity.

• Interacted and arranged meeting with Business Users and gathered actual detailed requirements and put them in to various documents such as BRD, FRD and SRS.
• Prepared BPD diagrams. Managed requirements weekly manner. Defined Internal work flow for end to end business processes, objects, rules, SLRs
• Risk Analysis: Interacted with solution providers, HR, stack holders, project sponsor and documented into BRD, BIA.
• Constructed UML diagrams, datagram flows, DFDs, Prepared Test Plans. UAT. Provided User trainings and closed and signed off the project.
• Prepared Evolution Report during sign off phase

Confidential,Edison, NJ September,2006-May,2008

Role: Web Administrator with Project Management Responsibilities

• Provided design architecture, implementation and operational skill for the windows server and Linux server environment, including Microsoft IIS, Active Directory, SQL Server, MySql, and general database networking technologies
• Worked with a Web Designer and discussed SOA architecture, SOAP messaging frame work,

Transport protocols such as HTTP, SMTP in group meetings.

• Developed new Web solutions through packaged and customized applications. Coordinated with Web Architect on one- on- one meeting and gathered XML Code information and also put it in to diagrammatic UML view
• Frequently arranged JAD sessions as per Project requirements and followed prototyping method. Gathered Information about Database Architecture and detail information about the data flow also prepared DFDs and shared the info with Team Members.
• Designed developed and administer a new generation company-wide intranet
• Maintained and enhanced existing Web applications and ensure all internal systems are optimized, secure and compliant
• Collaborates with departmental team members to support web based applications
• Collaborates with business unit teams to configure applications to meet their business needs
• Managed systems infrastructure to provide for application service availability
• Maintained website infrastructure and existing data driven applications
• Documented systems and policies per department guidelines
• Developed and performed unit and system tests to verify software has been accurately implemented and will meet user requirements

Confidential,Vatva, India. January 1999– Jun, 2006
Role: Business Analyst/Process Analyst

• Collaborated with key stakeholders to identify user needs and document business and functional requirement
• Worked independently with clients to identify and clarify moderately complex to complex business requirements. Collaborated with Engineers to propose solutions and estimate high level costs Presents findings to clients and to project teams
• Maintained detailed documentation of all processes, procedures and analytical findings Worked with cross-functional departments to produce technical design specifications and other documents as indicated by the assigned project work Assisted in the writing of the test plans Updated requirements as needed to correct defects
• Identified, lead, actively participated in and support process improvement and standardization initiatives