SUMMARY:

• Senior IT Business Analyst with 12 years of experience in Requirements Elicitation/Analysis/ Documentation, Usability Design, Product Development and Business Process Engineering for Java and .net based Web projects.
• Solid Project Coordination and Communication skills in Agile software development using Scrum frame work.
• Areas of expertise include communicating with technical teams to develop application specifications based on input from Product Owner, gathering Business Requirements for translation into User Stories and ensuring applications adhere to process standards/compliance.
• Experienced in Requirement Analysis, User Experience Modeling, Application Modeling leveraging Use Cases and UI Design/Prototyping.
• Experienced in design, development, deployment, implementation & maintenance and testing of software applications in Web - based environment, Distributed n-tier architecture and Client/Server architecture.
• Strong working experience in JIRA, MS Visio, HP ALM and SharePoint.
• Possess excellent interpersonal and organizational ability with unique expertise in describing project related use case scenarios to the audience.
• Experience in documenting milestones, budget estimates and establishing Timelines.
• Strong knowledge of Project Management principles and practices.
• Maintained and distributed project information, status reports, documentation and related work.
• Recommended IT Strategies, Policies and Procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Reliable team member and has the ability to communicate with various levels of the management.
• Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state of art practice.

TECHNICAL SKILLS:

Operating Systems: UNIX (SOLARIS), WINDOWS 2000/NT/XP, 7, 8.

Languages: Java, C, C++, SQL, PL/SQL, HTML

Java Technologies: J2EE, Servlets, JSP, JDBC, JNDI, Java Beans, JUnit, Swing, MDBs, Struts, Log4J, JMS, Ant, Maven, Hibernate

Databases: Oracle, DB2, MySQL and MS SQL Server

Web Server: Web Sphere, J2EE Server, Apache-Tomcat, Web Logic

Modeling Languages: UML, MS Visio

Software methodologies: Agile, RUP, SCRUM, Waterfall

IDE: RAD 7, WSAD5.0, Eclipse, Visual Studio, TOAD

Miscellaneous: VSS, MKS, MS Office, Rational Requisite Pro, HP Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst

Responsibilities:

• Acted as a Liaison between the Business and Technology teams and Cross Functional teams.
• Collaborated with business partners and stakeholders to identify and define high level and detailed business requirements.
• Facilitated meetings with Business and technical stakeholders to gather and analyse requirements.
• Coordinated with the Product Owner to gather and document the Business requirements in the form of User Stories.
• Translated the Business requirements to User Stories and added all the technical behavior to be exhibited by the system as the Acceptance Criteria for the Developers and testing team.
• Participated in daily standup meetings to provide status.
• Worked with the Scrum Master and Coach and development teams on creating the Definition of Done document.
• Validated the Done-Done criteria during the Sprint review meetings.
• Coordinated with the technical teams to come up with estimates for the Technical tasks.
• Coordinated with the Testing team and assisted in developing the test scenarios.
• Validated the test cases prior to transferring the test case documents to the offsite testing team.
• Documented the Support process for the automation tool that was developed at offshore.
• Worked on digital transformation mobility functionality for the Flagship Flex shares project.
• Coordinated with the UX design team to provide them with actual business requirements related to new designs.
• Coordinated with the UX design team on gathering the Mobile device designs including Mobile phones and Tablets for both iOSand Andrioid
• Provided weekly status report to the management on the ongoing Project activities.
• Facilitated meetings with the Business and technology teams to address outstanding items and to resolve issues.
• Coached junior team members and provided training to the Business end users.

Environment: MS Visio, MS Office, Agile, SCRUM, Team site, SHAREPOINT, HP ALM 11, JAVA, UNIX, JIRA, XML, JSON, Responsive Framework, Beeline.

Confidential

Sr. Business Analyst

• Acted as Liaison between the Business and Technology teams and Cross Functional teams for all the Op-Cos.
• Provided input to Stakeholder Communications on project status, risk, schedule, potential scope issues via updating the Weekly Project Dashboard.
• Prepared project plans and task assignments for the project using Microsoft Project.
• Reviewed deliverables prepared by the team before passing to the leadership.
• Obtaining approvals on the deliverables from the Stakeholders by coordinating with them.
• Managed day-to-day operational aspects of project.
• Ensured that project meet business requirements and see that they are completed on time and within budget with proper cross functional involvement and risk management.
• Functioned as Project Manager and Lead Business Analyst and worked on complex projects that require Subject Matter Expertise.
• Coordinated with Business Clients, Peers and Third Party Software suppliers to gather and document Requirements.
• Supported in the creation of Functional Design Documents, Technical Design Documents, Architectural Design Documents, SIT documents, during different phases of the SDLC.
• Created Use Cases to align with Business Processes and Requirements with appropriate Visio diagrams.
• Conducted Walk Throughs and Workshops to present the RBAC Strategy on all the Design documents and Test Results to get approvals from the Stakeholders.
• Communicated with the PM and the Management to supply with the updates on effort to complete tasks as described in the overall project plan.
• Reviewed initial scope assessment for project effort.

Environment: MS Visio, MS Office, Active Directory, JAVA 1.5, OIG 11g R2-PS2, SHAREPOINT, HP ALM 11, UNIX, JIRA, MPP.

Confidential

IT Business Analyst

• Responsible for administering and coordinating IT initiatives for Confidential .
• Ensured the IT projects and applications meets the current and future business needs as the organization expands operations in multiple locations.
• Managed day-to-day operational aspects of project and ensured that they are documented and kept current.
• Coordinated IT projects and generated user manual guides for the Office Turret system.
• Provided end user support for system access, application functionality and general trouble shooting.
• Reported IT Operational status by gathering, prioritizing information and managing projects.
• Provided documentation on system standards, configurations and provide end user support via service desk ticketing.
• Established document management process and procedures within the organization by collaborating with the IT Director.
• Reported on IT asset tracking and software license compliance.
• Reviewed the deliverables by the end team and provided status report to the management.

Environment: .Net, MS Visio, MS Office, Office 365, SHAREPOINT, BMC Track It.

Confidential, Mettawa, IL

Sr. Business Systems Analyst

• Functioned as Tech Lead and Project Manager and worked on complex projects that require Subject Matter Expertise.
• Acted as Tech Lead and SME for complete Project Life Cycle and Production Support Projects.
• Coordinated with Business Clients, Peers and Third Party Software suppliers to gather and document Requirements.
• Created Functional Design Documents, Technical Design Documents, Architectural Design Documents, SIT documents, Closure documents during different phases of the SDLC.
• Created Use Cases to align with Business Processes and Requirements.
• Conducted Walk Throughs on all the Design documents and Test Results to get approvals from the Stakeholders.
• Acted as Liaison between the Business and Technology teams and Cross Functional teams.
• Translated Business Requirements to Technical requirements with appropriate Visio diagrams.
• Communicated with the PM and the Management to supply with the updates on effort to complete tasks as described in the overall project plan.
• Reviewed/finalized initial scope assessment for project effort.
• Facilitated meetings among the Business and technology teams to address outstanding items and to resolve issues.
• Provided input to Stakeholder Communications on project status, risk, schedule, potential scope issues via updating the Weekly Project Dashboard.
• Documented Level 0, Level 1 budget estimates for Management’s approval.
• Provided Direction to the Off Shore development team with the project tasks, training and support activities.
• Used Open Work Bench to generate the Project Plan, tasks, activities and timelines.

Environment: RAD, RTC, MS Visio, MS Office, JAVA 1.5, Oracle, SQL Developer, SAS, TOAD, RBPM, SDLC 2.0, SHAREPOINT, HP ALM 11, Unix, Clarity, OWB.

Confidential, Chicago, IL

Sr. Business Analyst -IT

• Acted as Liaison between the Business and technology teams and cross functional teams
• Functioned as project leader and worked on complex projects that requires Subject Matter Expertise
• Translated Business Requirements to Technical requirements
• Coordinated with Business Clients, Peers and third party Software suppliers to satisfy new Business Requirements
• Facilitated meetings with Technology and Business Leaders to develop needs and requirements
• Coordinated with the developers and take action items back to the business and get them to make decisions.
• Provided leadership to QC analysts on the approach and content required to conduct module, integration, functional, Regression and UAT testing.
• Prepared project documentation for variety of audience like Field Services, Business Users, Airport agents according to UAL standards
• Created and facilitated training programs and Knowledge Articles understanding Business principles(Airport operations)
• Involved in Business Process redesign and consulted with Business Managers and developed project scope
• Maintained communication with customers and team members and promote a team environment
• Accountable for projects with low to moderate risk and resource requirements
• Developed enterprise impact plan and Design Solutions after the requirements are gathered.
• Documented Lessons learned and Best Practice solutions based on compliance and adherence principles.

Environment: MS Visio, SnagIt, MS Office, .Net, JAVA 1.5, Oracle, SQL, AGILE, SHAREPOINT, HP ALM 11, QC9, SHARES.

Confidential, Rolling Meadows, IL

Sr. Business Analyst -IT

• Acted as Liaison between the Business, Technology and Support teams
• Created Product Roadmap for Gateway Portal that outlines key milestones for Gateway portal
• Formulated User Experience for Gateway portal by creating Storyboards and Wireframes on intended functionality based on requirements and presenting to Marketing teams
• Gathered Business Requirements by interacting with the Product Management team and translated them into Technical requirements and handed off to Product Development team
• Provided Requirements Consultancy throughout the Project Lifecycle
• Translated Business Requirements to create User Interface mock ups
• Managed the Web user look and Feel and front end interaction development from a User Experience perspective.
• Coordinated with the Business and the Technology team on the Enhancements of the application through subsequent releases
• Monitored and managed the production support and resolved production support tickets
• Create complex work flow models and process maps independently directly from a defined spread sheet.
• Maintained dependency document that showed release schedules of different application streams and technical dependencies of for each stream
• Created Data flow diagrams and Process flow diagrams for the Data Manager application
• Created and maintained task lists for all project team and alerted program management of any potential issues that might impact project timeline
• Participated in Change Control and Scope Management procedures
• Facilitated issue resolution meetings between requirements team and business for ambiguous or contradictory Requirements
• Created Requirements in the form of User Stories, Acceptance Criteria and documented in the Jira tool
• Used Oracle SQL to retrieve/validate the data from the databases
• Ensured requirements were available for Product Backlog of Agile sprint cycle
• Monitored detailed interdependencies/hand-offs between multiple departments and coordinating User Acceptance testing with QA

Environment: JIRA, MS Visio, Snag IT, MS Office, .Net, JAVA 1.5, Oracle, SQL, SHAREPOINT, SCRUM,AGILE

Confidential, Mettawa, IL

Sr. Business Systems Analyst

• IT Liaison, Tech Lead and Subject Matter Expert for the SMg3 implementation providing end to end solutions for North America Data Interfaces(NADI)
• Facilitated Elicitation Sessions with the clients to determine Business needs
• Created the Clear Choice documents with Architectural/Data flow diagrams as per the Business Requirement Documents (BRD) for various Business Units
• Created Functional specifications and Technical specifications documents
• Created User Interface prototypes for the various desktop tools that were developed in support of SMg3 Application
• Provided business and application expertise through the analysis of business requirements throughout the Software development lifecycle
• Responsible for the migration of Strategies to the Decision Engine for all the BUs
• Interacted with cross functional teams to review Software and new releases
• Implemented various versions of Software releases/ Service Packs across all the BUs
• Directed the development of prototypes and tested as per the design
• Involved in SIT, UAT, Stage and Regression test cycles
• Built and implemented production installations for all the Business Units of North America
• Trained and mentored L1, L2 resources on Knowledge Transfer and Support activities
• Tracking the defects using Issue Tracking Database and documented the lessons learned scenarios
• Created System Architecture documents, Release Notes, Technical documentation, Support documentation and Disaster recovery documentation
• Resolved Production issues and the project related issues of various Business Units in a timely manner
• Recommended improvement in the design and development of Team Site application based on Share Point services
• Effectively participated in performance enhancement discussions and implementations with Stakeholders
• Responsible for Level 2 Support in Production, Staging, UAT environment
• Recommended the process for gathering Metrics, costing details and Audit processes for multiple Business Units
• Provided the Level of Estimate (LOE) to the Business as per the project architecture
• Coordinated with cross functional teams like the MQ team, EAI, front End teams, Stakeholders and the Business users as a part of the project
• Organized and participated in JAD sessions for SMg3

Environment: MS Office, JAVA 1.5, HTML, SWING, MDB, JDBC, HTML, JavaScript, WebSphere 6.0, RAD 7, Junit, log4j, LDAP, Web services, MQ Series, MKS, Toad, SQL developer, Oracle and Unix(Solaris 8), PL/SQL, Mainframes, Execution Services Framework, HP Quality Center, MS Visio, SHAREPOINT, Strategy Design Studio (SDS), Analytical Data Studio(ADS), Decision Agent