PROFESSIONAL SUMMARY:

• Industrious, proactive & result - oriented professional, with 10 + years in IT industry as 6 + years of Senior Business Systems Analyst/Business Analyst/Project Manager.
• Expertise in working with requirement gathering, Business Processes, Business Process Models, Business Flow Diagrams, Business Requirement Documents, Development, Implementation, Production Support, Maintenance, Enhancements and Testing including 4 years of experience in leading and managing projects.
• Experienced in both web-based services and Client-Server applications in various business processes and systems, such as Automobile, Healthcare (Medicare, Medicaid), Banking and Financial Services, E-commerce and Retail.
• Experienced in Application development and Maintenance using Mainframe technologies, Adabas, DB2, and SQL.
• Experienced in various sectors of business with In-depth knowledge of SDLC (System Development Life Cycle) with all phases of Agile - Scrum, Waterfall, test case execution, defect tracking, risk analysis and management.
• Experienced in creating BRD’s, SRS, FSD’s, Use Cases, User Stories, Story boards, User story mapping and process flows.
• Experienced in Business Process definition, Use case Analysis, SE methods.
• Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and design, business process engineering, and process flow modelling.
• Expertise in User Acceptance Testing (UAT) & release skill sets and in Manual Testing of software methodologies.
• Experienced in Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing and Controlling of Project Management.
• Performed Gap Analysis and communicated risks, issues of the project to the higher management.
• Experienced in Data Analysis, Data mapping and Data Modeling and UI design.
• Expertise in UML, Visio as a tool for application functionality design.
• Experienced in writing queries/scripts for Data Cleaning, Validation, Mining and Manipulate in MS Excel and SQL.
• Experienced in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Experienced in Web Services API’s.

TECHNICAL SKILLS:

Tools:  HP Quality Center/ALM 11, JIRA, TSO/ISPF, TFS, MS-Project, MS-Excel, MS-Word, MS-PowerPoint, Share point, MS-Visio, UML, Morgan Stanley Tools, Service-Now, PEEK, N2O, PREDICT, CMS

Operating System:  Microsoft windows8/Windows 7/Vista/XP/2000/95/98, iOs. Android, Linux and IBM OS390

Database:  Adabas, DB2, Oracle, MS SQL Server, MS ACCESS 97/2000

Web Technologies:  HTML, JavaScript, PHP, JSON, REST

Programming Languages: Natural, COBOL, JCL, C, C++, HTML, XML, XSD, XSLT, Excel Macros

Methodologies: Agile, Scrum, Lean Six Sigma, Software Development Life Cycle

PROFESSIONAL EXPERIENCE:

Sr. Business Systems Analyst

Responsibilities:

• Conducted JAD sessions with business users and stakeholders to gather the requirements of the project.
• Provided man hour’s estimates and was responsible for execution of the project and accountable for deliverables (i.e. functional design documents, Technical design documents, code delivery, & weekly status reports) in time.
• Partnered with Product Owner and developed Product Backlog Item’s for both UI/UX screens and mobile application
• Created user stories with user acceptance criteria by using JIRA tool.
• Participated in day-to-day scrum meetings from first phase of SDLC to know about the application and developed the application with a sprint of 2 weeks.
• Collaborated MS-Visio and Photoshop to generate UI screen and IOS/Android mobile mock ups.
• Created Process Flow Diagrams by using MS-Visio, developed Use Cases using UML and Business Process Modelling.
• Analyzed the data, coming from multiple sources and created source-target data mapping documents using MS-Excel.
• Extracted, Transformed and Loaded (ETL) Data using MS SQL Server.
• Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams.
• Created test scenario’s for all the modules.
• Involved in creating test plan and implementation plan of the project.
• Involved in enhancing the RESTFUL web services.
• Provided support to development team and testing team by reviewing the Application Design document and Test Cases.

Environment: MS-Visio, MS-Excel, MS-Project, Web API’s .NET, SQL and Agile.

Minneapolis, MN

Sr. Business Systems Analyst/Project Manager

Responsibilities:

• Performed Gap Analysis and prepared As-Is and To-Be process documents.
• Conducted JAD sessions, brainstorming sessions and interacted with users, developers, SME’s to understand the business process (Billing, Medicaid/Medicare Claims and Customer Service) and to gather business requirements.
• Created Project Plan, Work Breakdown Structure and was responsible to track, document, capture, manage and communicate the Requirements, which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Led the team of 6 members and assigned daily tasks to the development and QA teams.
• Participated in gathering the requirements, analyzing the requirements and created BRD’s, FSD’s and user stories with acceptance criteria.
• Managed requirement documents and tracking the project through Team Foundation Server (TFS).
• Created Process Flow Diagrams, UI mock ups with Microsoft Visio.
• Facilitated daily Scrum meeting as well as other Scrum ceremonies like Sprint Planning and Sprint Review Meeting;
• Participated in tracing the defects and resolving the issues.
• Performed data analysis of the source data coming from third party sources and created source to target mapping documents for all the requirements.
• Conducted research related activities associated with enhancements in applications. Also led the root cause analysis for issues coming out during various project phases and proposed remediation action.
• Involved in trouble shooting the production issues.
• Created test scenarios for all the modules and conducted UAT & test reviews.
• Extracted, Transformed and Loaded (ETL) Data using MS SQL Server and SSRS.

Environment: MS-Visio, .NET, SQL, MS-Project, MAS 90, Files and Hybrid Agile.

New York, NY/Minneapolis, MN

Lead Business Analyst

Responsibilities:

• Facilitated JAD (Joint Application Development) sessions, review sessions, brainstorming sessions and presentations with Users and Stakeholders of the system to understand the business process.
• Led the team of 3 members and assigned tasks to all the team members.
• Conducted iteration kick-off meetings with Business Users, Project Manager and QA teams to document high level business process models.
• Assisted Product owner in creating Product Backlog Items.
• Participated in daily scrum meetings, sprint planning and sprint review meetings.
• Managed the assignment of User Stories to relevant BA’s based on the feature and process expertise;
• Participated in gathering the requirements, analyzing the requirements and converting them to functional specifications.
• Designed and developed Use Cases using UML and BPMN’s.
• Created Process Flow, Use Case Diagrams for requirements using MS-Visio.
• Created user stories with acceptance criteria by using JIRA tool.
• Performed data analysis of the source data coming from third party sources and created Source to target mapping documents by using MS-Excel and SQL.
• Participated in all the phases of SDLC from development, testing through the implementation of the product.

Environment: MS-Visio, UML, XML, .NET, SQL, MS-Project and Agile

New York, NY

Sr. Business Systems Analyst/ Project Lead

Responsibilities:

• Facilitated JAD (Joint Application Development) sessions, brainstorming sessions, weekly meetings, scrum calls with business User’s and Stakeholders.
• Partnered with Project Manager and created project charter, project plan and WBS.
• I was the single point of contact (spoc) between the onsite and offshore teams and lead the team of 7 members and assigned tasks to team members.
• Participated in planning and prioritizing the tactical (development) work along with Business users, prepared the schedule plan with Customer and involved in detailed project plan.
• Participated in As-Is and To-be processes and created design documents.
• As renovating the legacy system from Mainframes to open systems, performed data analysis and created source-target data mapping documents with transformation rules.
• Assisted Scrum Master in conducting day-to-day scrum meetings and Product Owner in creating PBI’s.
• Was responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM), which helped in controlling numerous artifacts produced by the teams across the deliverables for a project.
• Assisted the business in evaluating priorities, risks, and costs versus benefits of various solutions.
• Developed Technical requirement specifications, process diagrams including context, dataflow diagrams and created sequence diagrams, use case diagrams in UML.
• Responsible for identifying and documenting business rules and creating detailed Use Cases & User stories. Used storyboards and story mapping to illustrate user stories.
• Examined, analyzed and interpreted functional requirements to define and develop structure of rule-set, executable flow of rules and technical rules in Empower.
• Created and developed UI pages using Mainframes for payment process system.
• Used Service-Now tool for creating, managing and tracking the change requests/incidents, raising the requests for moving the components to production, issue tracking, bug tracking.
• Participated in all the phases of SDLC like developments and testing which included preparing the test cases for all the business cases of the program.

Environment: MS-Project, MS-Visio, UML, XML, SQL, JAVA, Java Script, JIRA, JCL, Natural, Adabas, COBOL, DB2, CMNAT, JGU, JIRA, Six sigma and Hybrid Agile.

Hartford, CT

Business Analyst

Responsibilities:

• Analyzed and determined completeness and validity of Medicaid/ Medicare claims.
• Participated in preparing the schedule plan with customer and detailed project plan.
• Worked as a Liaison between the internal and external business community (claims, Billing, Customer Service) and the project team (Development and Testing Team).
• Facilitated JAD (Joint Application Development) sessions, working sessions, review sessions, brainstorming sessions, weekly meetings, day-to-day stand up meetings, and KT sessions of the project.
• Extensively used brainstorming sessions to meet with the stakeholders and generate innovative ideas.
• Coordinated with offshore team, testing team on design and development and accountable for the design deliverables.
• Performed data analysis of the source data coming from different sources and created source to target data mapping documents using MS-Visio for claims process.
• Assisted IT team to review Data Warehouse and Data Mart to find potential risks and issues by using MS SQL Server and generated the reports (Members History, Provider data) by using SSRS.
• Created Business Process Model Notation after accessing the status and scope of the project.
• Created BRD’s, SRS’s and FSD’s of enhancements urgent requirements of claims process system.
• Created test scenario’s and tested different functionality of the application like Medicaid eligibility data, Medicaid claim processing etc..
• Handled various maintenance and Adhoc request and urgent Incidents initiated by the client on a day-to-day basis.

Environment: UML, JCL, MS-Visio, MS-Excel, COBOL, DB2, JAVA, SQL and Waterfall.

Confidential

Business Systems Analyst

Responsibilities:

• Conducted JAD sessions with business clients to gather requirements.
• Analyzed gathered requirements and converted them to functional specifications.
• Performed requirement gap analysis for data load from multiple source systems.
• Coordinated with offshore team on design and development and accountable for the design deliverables.
• Involved in all the phases of Software Development life cycle (SDLC) throughout the project life cycle.
• Designed and developed Use Cases using UML and Business Process Modelling.
• Prepared test cases and verified the Business Scenarios on new builds to allow extended testing by the QA team. Prepared graphical depictions of Use Cases, Use Case Diagrams, Activity Diagrams, Component Based Diagrams creation of technical design (UI screen) of logical flow of the ordering system using Microsoft Visio.
• Used Citrix tool for creating, managing and tracking the change requests/marvels/tickets.
• Handled various maintenance, Adhoc requests and Urgent Incidents initiated by the client on a day-to-day basis.
• Designed and developed the web interfaces and services for an order system.
• Coordinated with users, Developers, Data Analysts, Data Modeler and testing teams.

Environment: JCL, Natural, Adabas, N20, PEEK, PREDICT and Waterfall iterative.

Confidential

Team Lead/ Systems Analyst

Responsibilities:

• Worked as a Single Point of Contact between the Client and the offshore team.
• Assisted project manager in creating project charter.
• Lead the team of 5 members, assigned the tasks to team and resolved the issues tracked the deliverables.
• Conducted meetings with all business clients and stakeholders to gather the requirements and created BRD’s, FSD’s, SRS’s, project plan, project management documents like traceability matrix and reports.
• Participated in As-Is & To-Be process, data analysis and data mapping.
• Participated in preparation of software architecture document and software design documents
• Developed UI pages using Mainframes for an order system.
• Designed and implemented APIs to support the applications.
• Worked with Data Modelers as part of the System Design and database changes.
• Designed the web interfaces and services for payment process.
• Created data mapping documents to pass the data from Mainframes system to open systems.
• Participated in testing, bug fixing, code reviews of team members ensuring all design patterns and the high level architecture is perfectly followed, provided the technical support to the team.

Environment: JCL, Natural, Adabas, COBOL, PEEK, PREDICT and Waterfall model.

Sr. Software Developer

Responsibilities:

• Provided support for the end user to get the vehicle registered.
• Provided the technical leadership to the team.
• Participated in API design for several products and resolution of production failures & bug fixes.
• Participated in enhancing the applications as per new process and created new screens for the user requirements.
• Participated in test planning, unit testing and integration testing.
• Monitoring the daily jobs and provided support for getting UAT signoff.
• Wrote SQL queries to analyze different scenarios for orders placed online and at store.

Environment: JCL, Natural, Java, HTML, ADABAS, N20, PEEK, PREDICT & Waterfall model.

Software Developer

Responsibilities:

• Participated in Business meetings to create technical specifications.
• Designed and developed the Design Documents.
• Performed coding, Unit, Regression & System Integration testing
• Developed the web services for shipment process.
• Provided permanent Solutions to the issues recurring in production.
• Created the SMTD documents for future reference.
• Developed the shipment process using Mainframes & PHP.

Environment: JCL, PHP, HTML, CSS, Natural, ADABAS, COBOL, DB2, N20, PEEK, PREDICT and Waterfall model.