SUMMARY:

• Degreed senior engineer with fifteen years of experience in organizations ranging from Global 100 corporations to startup ventures, and industries ranging from front/back office smart card system integration to in - house insurance underwriting software development. Proven abilities range from software quality management to requirements discovery and documentation, to hands-on on-site customer implementation and support.

TECHNICAL SKILLS:

INDUSTRIES: Express Shipping & Logistics, Software Development, Software License Management, Corporate Internet Portals, Smart Cards, Security/Cryptography, Point of Sale (POS), Financial Transaction Processing & Payment Systems, Semiconductor Manufacturing, PCB Manufacturing, Plastic Injection Molding, Insurance Underwriting & Claims

BUSINESS SYSTEMS: Software Development Life Cycle (SDLC), Customer Satisfaction, Sustaining Operations, Customer Support, Technical Sales, Trade Shows, Basic Accounting, Product Life Cycle, Market & Risk Analysis, Operations Research & Logistics, Manufacturing, Workflow Management

SOFTWARE: Requirements Planning, Requirements Management, Software Development Lifecycle, CMMI, Functional Test, Regression Test, Performance & Scalability, Test Planning, Automated Testing, Configuration Management, Project/Milestone Management

ENVIRONMENT: S

Rational Suite, StarTeam Suite, Visual Studio, DotNet (C#), Java, C++, MFC,Visual Basic, FORTRAN, SQL, SourceSafe, IIS, Tomcat, Exchange, Network Load Balancing, NT Services, JavaScript, HTML, XML, Internet Portal Technology, Sharepoint, COM+, MMC Snap-ins, Site Server, Windows 98, NT, 2000, XP, 2003 Server, UNIX, Solaris, AS400

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Systems Consultant

Responsibilities:

• Software QA coordinator for in-house software acceptance testing as well as in-the-field debugging efforts in CMM Level III certified organization
• Acting Product Manager of outsourced development team for multiple extended periods while designated project/product manager was out of the country (3 months at a time)
• Subject Matter Expert (SME) for DHL SwiftShip/EasyShip software solutions, providing technical solutions for field engineering as well as on-site customer IT on MS Server 2000 & Windows XP systems utilizing C# & Java as well as scripting and SQL on MS SQL as well as DB2.
• Acting Manager of 17 senior-level field technicians until team eliminated in corporate reorganization (6-9 months)
• Co-Leader and founding member of DHL Diversity Committee

Confidential

Sr. Software QA Consultant

• Utilized consultative techniques to determine problems/solutions then transform into customer requirements documentation in CMM Level II certified organization
• Translated business requirements into technical use/test cases
• Developed and published test plans, scripts, cases for testing of new Java applications utilizing JDBC connections to DB2 on AS/400. (Utilizing Source Safe for configuration management and a home-grown defect management system.)
• Provided hands-on software testing for enhancements to existing VB client/server applications and business systems utilizing ODBC connections to SQL databases

Confidential

Sr. QA and Customer Support Engineer

• Managed testing of C++ “Vantage License Management System” on all Windows platforms: Windows 95, 98, NT, 2000, XP. (Utilized StarTeam for configuration management as well as defect tracking.)
• Developed and coordinated Customer Satisfaction Organization (CSO) operational procedures including order entry and system maintenance of production system
• Conducted requirements discovery in order to define implementation plans and to develop VB-based licensing solutions. Solutions utilized a security wrapper at the user PC and a back end security server with SQL database
• Developed implementation plans by gathering requirements from client management and engineering
• Provided training and technical consulting for client developers on the use of Cooper system Up-sold and delivered add-on training & support to clients, effectively doubling $10k product to $20k product + services
• Provided consultative phone sales and conducted WebEx Internet demonstrations to potential customers
• Successfully turned-around two clients that had threatened legal action; each client contacted management with praise for resulting solutions (Venturcom, QA Systems Technologies BV)
• Supervised college intern
• Regression tested Vantage System after Cooper Software port to UNIX (Sun/Solaris) in Java

Confidential

Sr. Software QA Engineer

• Directed Rational Suite automated performance and scalability testing/lab for web-based corporate decision portal system (Utilized Rational Suite for defect tracking.)
• Conducted installation and upgrade validation of DP4 including MMC snap-ins written in VB, NT services written in C++, and portlets written in VB. Back end metadata stored in SQL databases and XML files
• Analyzed high level and detailed UML design documents in order to generate test cases and scripts.
• Managed daily & weekly Visual Studio build process as well as administrated Source Safe configuration management system of VB and C++ applications for three months full-time as Acting Build Coordinator.

Confidential

Lead Quality Assurance Engineer

• Managed structured testing of smart card stored value front-end ( Confidential ) and transaction processing back-end ( Confidential ) systems. Utilized Lotus Notes home grown defect management application as well as SQA (now Rational) Suite.
• Lead multiple test teams (matrix reporting structure) of 4-5 QA engineers
• Supervised college interns.
• Developed automated suites of functional/UI tests using Rational Robot.
• Conducted business analysis including requirements discovery through customer meetings, teleconferences, and on-site assessments. Accomplished product management through interaction between TTI marketing & engineering and the customer, facilitating interaction and cooperation in product design/implementation.
• Composed Concepts & Requirements, Specifications, Design Specifications, Test Plans and other documents for specific smart card projects
• Conducted group and one-on-one consultative product demonstrations for investors and sales leads at
• Acted as Internal operational consultant and client technical support
• Installed and operated $250k smart card systems including a gaming + loyalty system in London, England ( Confidential ), two campus systems in Pittsburgh ( Confidential ), a conference identification system in Atlanta ( Confidential ), and a campus system in Edmonton, Canada ( Confidential )
• Trained internal and external customers in the installation and use of Confidential and Confidential . Taught Smart Card 101 and Confidential to new-hires and to customers/investors.
• Represented TTI at industry conferences including Confidential in Miami and Chicago.
• Presented smart card overview at Confidential.

Confidential

Sr. Industrial Engineer

• Performed capacity planning and technical analysis and conducted presentations to factory management and corporate finance to justify capital purchases exceeding $100M per annum
• Supervised college intern
• Maintained and improved production headcount models.
• Managed projects leading to the implementation of a Single Job Family (SJF) for non-exempt employees
• Drove area improvement projects both as an individual contributor and as leader of multi-functional teams.
• Mentored/Coached junior IEs. Supervised engineering interns.
• Directed third-party development of networked software to facilitate "360-degree" performance appraisal. Instructed production 360-degree classes.
• Coordinated and drove factory ergonomic improvements leading to one-half reduction in Lost Day and Recordable injury rates.
• Named first Intel Factory Ergonomist providing consulting and training for office and factory personnel
• Instructed production and office ergonomics classes.
• Awarded Divisional Recognition Award for SJF Project Team and also for Performance Appraisal Team.
• Awarded Intel Instructor Recognition Award
• Founded and lead Intel Latino Network (ILN)

Confidential

Software QA Engineer

• Planned and executed test plans on multiple video game devices
• Represented Confidential at Consumer Electronics Shows (CES) in Chicago and Las Vegas
• Produced and directed video “commercials” which played during CES tradeshows