SUMMARY:

• Accomplished senior level information technology consultant with experience as a team lead/day to day manager with more than 19 years of software industry experience in requirements analysis, business process reengineering, quality assurance, systems implementation, software testing, user support, user documentation, and training with a focus in auction, financial and procurement applications
• Career experience in various aspects of the system development life cycle (SDLC), IRS’ Enterprise Life Cycle (ELC) and experience with large - scale applications and IT modernization projects in waterfall, iterative and agile development environments.
• Experience in project planning, identifying resource requirements, and client relationship management including SES on various projects
• Software testing experience encompasses mainframe, client server and web environments performing white box, black box, integration, regression, and performance testing
• Strong interpersonal, analytical, organizational, problem solving and communication skills
• Knowledgeable of government regulations, processes, practices and terminology through approximately 19 years of experience as a federal government consultant

TECHNICAL SKILLS:

• MS Word 
• MS Excel 
• MS Visio 
• MS Project 
• MS PowerPoint 
• MS SharePoint
• Mercury Test Director 
• BMC Remedy Help Desk 
• PVCS Tracker 
• PVCS Version Manager 
• Rational RequisitePro
• Rational SoDA 
• Rational Clear Quest
• Rational Requirements Composer
• Jama Contour
• Atlassian JIRA

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst/Project Coordinator

• Create new user stories and validate existing user stories in support of the requirements organization.
• Function as backup Scrum Master on three projects to include facilitating the daily scrum, facilitating the end of sprint reviews (EoSCRs) and sprint retrospectives, and managing the requirements repository.
• Provide project coordination across the CADE2 CCR, Refunds and Unpaid Assessments projects and function as liaison between development and AD:IM management and EOps to resolve technical issues, KISAM and OL5081 issues.
• Manage KISAM trouble tickets for DSF issues encountered and generate weekly KISAM report for distribution to delivery partners.
• Coordinate the live data requests (LDR) process throughout CADE2 and manage the live data waiver project rosters.
• Oversee the production of Computer Operator Handbooks (COHs) and ensure Section 508 compliance.
• Manage OL5081 approvals for AD:IM Nexus requests.
• Provide weekly input to the CCR schedule.
• Coordinate with PMO and EOPs on the CCR practice transmittal to the SAT environment.
• Generate and manage standard job and file names for production for CCR and Refunds projects.
• Support AD:IM tech lead by performing tasks as needed to include environments setup, UWR submission, transmittal support, Computer Operator Handbooks, environment setup tickets, etc.

Confidential

Senior Business Analyst

• Coordinate and facilitate requirements gathering sessions in a fast paced, agile environment.
• Evaluate requirements, document and manage requirements via user stories in Jama/Contour, and assist in design through creating wireframes and participating in design sessions with developers.
• Decompose high level user stories written by SMEs into user stories with detailed conditions of satisfaction.
• Test application for usability and to ensure that requirements are met .
• Work with the stakeholders to define and document user requirements.
• Serve as liaison between business owner and stakeholders and the development team.
• Create and review project documentation, including requirements, design and interface prototypes, user guides, and electronic training modules.
• Assist in project management and development initiatives and provide timely updates to business and technology stakeholders.
• Answer business/policy-related questions which require research and consultation with others internally and externally.
• Submit requests for promotions to production and CCB requests and coordinate releases with the Release Manager.

Confidential

Senior Requirements Analyst

• Provided program management support and acted as a subject matter expert for the Requirements Engineering Program Office (REPO) Foreign Account Tax Compliance Act (FATCA) PMO and CADE2 projects.
• Performed the role of Requirements Manager for the FATCA ICMM and IDES projects where I was responsible for performing requirements management, gap analysis, inputting of project requirements, and ensuring that requirements and the Rational RequisitePro (ReqPro) repository met the REPO standards.
• Performed program to project requirements traceability in ReqPro.
• Facilitated communication with RPLR process owners to establish RPLR allocations for the ICMM and IDES projects.
• Assisted in the development of the FATCA Program Requirements Management Plan.
• Attended all ICMM and IDES project meetings.
• Supported mission critical tax processing CADE2 TS1 Daily Processing (DP) analysis activities and integration support for CADE2 TS1 activities.
• Supported updates to the CADE2 DP Business Systems Requirements Report (BSRR).
• Supported the Business Modernization Office (BMO) in writing UWRs/UWR Responses.
• Met with stakeholders to develop requirements; validated and maintained requirements in ReqPro.
• Established process for tracking change requests (CRs) process through SharePoint which was adopted as a CADE2 best practice.
• Managed changes to baseline requirements through the change control process.
• Participated in the CR process by developing change requests for changes to the baseline requirements and performing impact analysis on all CADE2 CRs, and performing verification of the implementation of CRs in support of the CADE2 change control board (CCB).
• Provided progress through weekly status reporting in support of contract management requirements.
• Supported CADE2 stakeholders and delivery partners (AD, EOPS, BMO, PMO) in the resolution of action items in support of the Integrated Requirements Team (IRT) and participated in weekly CADE2 IRT meetings.
• Developed working relationships with various business units to ensure delivery of requirements work products which required coordination of efforts.
• Produced change, metrics, and ad hoc reports in support of the IRT for the analysis of requirements including volatile changes to requirements.
• Identified issues or risks for escalation to program manager.
• Ensured assigned tasks for team were completed by the due date and that work products met quality standards.
• Performed traceability of requirements in ReqPro.
• Supported CADE2 TS2 activities
• Performed requirements gathering, requirements analysis and requirements management for the Information Return and Document Management (IRDM) System.
• Defined requirements per unified work requests (UWRs) standards and submitted the UWR in the Work Request Management System (WRMS).
• Developed contractual deliverables such as system requirements, contingency plan, workflow document and use cases.

Confidential, Bethesda, MD

Business Systems Analyst

• Performed the role of team lead and role of administrator for ReqPro while overseeing the daily activity of the requirements management team in a waterfall development methodology environment.
• Conducted requirements gathering through stakeholder interviews and document analysis, performed requirements analysis, and tracked requirements through implementation via a requirements traceability matrix (RTM).
• Analyzed business processes and made recommendations for process improvement.
• Reviewed wireframes to ensure compliance with functional specifications and ensured that requirements were met.
• Wrote functional requirements documents (FRDs), system design documents, and functional system specifications for use by software testers and developers.
• Assisted in the user interface design of a web-based system which streamlined the application process for users and conducted system design meetings in collaboration with the web designers.
• Interacted with the development and technical teams to identify the cause of system defects.
• Conducted usability, regression, integration and visual testing of the applications prior to system testing and documented and tracked software change requests (SCRs) and discrepancy reports through completion.
• Contributed to the development of the project plan and participated in internal and client Change Control Board (CCB) meetings.
• Participated in the Capability Maturity Model Integration (CMMI) level 3 certification process as a member of the appraisal team.

Confidential, Bethesda, MD

Quality Assurance Analyst/Tester

• As the team lead, performed defect management and reporting to the Test Manager and development managers.
• Developed and executed test plans, test cases and documented testing results.
• Validated the data in the test and production environments for both the mock and live auctions to ensure all auction-defined parameters were set according to client specifications.
• Conducted test readiness reviews prior to system testing and coordinated software builds and testing with the test manager.
• Coordinated testing activities, developed testing schedule and monitored progress against schedule.
• Conducted system, regression, usability, acceptance, integration and visual testing of legacy auctions application.
• Conducted system acceptance testing (SAT) prior to conducting user acceptance testing (UAT) sessions.
• Documented and tracked software change requests (SCRs) and discrepancy reports through completion.
• Performed quality assurance of software, policies and documentation.
• Developed metrics to measure quality assurance processes.

Confidential, Bowie, MD

Senior Systems Analyst

• Implemented AMS’ FFS for a large federal client within a six-month timeframe.
• Managed an IV&V team that tested new releases and system modifications.
• Validated software conformance to specified client requirements.
• Managed daily help desk operations providing support to 81 field offices using HUDCAPS/FFS application, as well as, provided first level system support for thousands of users across the country and improved customer service levels through staff training.
• Supervised staff of seven and carried out hiring and training.
• Provided functional business systems knowledge to the client.
• Developed test plans and conducted end-user acceptance testing.
• Documented requirements of enhancements/modifications.
• Served as liaison between end-users and information technology group.
• Performed quality assurance reviews and conducted end-user training.
• Provided progress/status reporting to upper management and client management team.

Confidential, Rockville, MD

Financial Analyst

• Coordinated and performed end-user training for field sites of a federal agency.
• Developed and designed training curriculum and customized training materials of various FFMS modules.
• Updated user documentation to reflect modifications.
• Performed production simulation tests, testing of system enhancements and corrections and testing of firm’s web-based version of FFMS.
• Wrote proposals and performed demonstrations for prospective clients.
• Identified and resolved pre-implementation issues by working with the user community.