SUMMARY:

• Professional experience in business process modelling and managements.
• Strong Documentation skills to create requirement documentation, functional specification, use case, process/product flow diagrams.
• Strong Data Analysis and databases (oracle, SQL server, and PL SQL) skills.
• Professional experience in end to end projects management and initiatives for IT Projects and Project Portfolio Management.
• Attention to details and multitasking skills.
• Excellent skills to negotiate with business stakeholders in order to achieve overall project objectives.
• Experience in project scope management from assessing requirement changes, determining and conveying impact on budget, to time and risk management.
• Experience in agile environment and ability to adjust quickly to the changing priorities,
• Excellent communication skills, verbally and in writing, including conveying technical information to technical and non - technical audience.
• Knowledge of Software Development Life Cycle (SDLC).
• Strong interpersonal skills with a focus on active listening and questioning skills.
• Ability of analyzing data to identify the issues and develop accurate solutions.
• Professional use of Asp.net, Minitab, SQL, Microsoft Visio, Microsoft Project, and Microsoft Excel.

PROFESSIONAL EXPERIENCE:

Confidential 

IT Business Analyst

• Gather, review, Analyze, and document business and systems requirements.
• Work to analyze and standardize the processes by documenting AS-IS and build TO-BE process.
• Build business cases and present it to the decision maker.
• Working with business and IT partners to conduct requirement gathering sessions and clarifying as needed.
• Documenting the requirements, decisions, guidance's and best practices required to ensure complete solutions are developed and uploaded in SharePoint portal.
• Extract data from the various database sources using SQL queries to support the business decisions.  
• Successfully managed work stream of business process project: with E&Y consultancy. The project delivered a complete AS-IS process model to all end to end scenarios (such as order to cash process) and then developed and implemented new TO-BE process and identified the Quick Wins.
• Identified the project initiatives that might serves the company goals and the expected benefits of each project.
• Gather the requirements for each IT initiative using different techniques.
• Perform requirement elicitations, and documentations.
• Build the business case for various IT solution such as sales system and presented to the higher management.
• Provide a prioritized product backlog/scope list for each sprint planning. Work with the development and testing team to help estimate level of effort for each sprint.
• Performed complex analyses of organizational performance and identified opportunities for improvements that would further the strategy achievements.

Confidential

Management information system specialist

• Manage financial projects through all phases of project life cycle: Initiation, Planning, Execution, Monitoring & Controlling and Closing.
• Communicate and be a liaison between non-technical and technical teams.
• Insure data integrity and data accuracy of reports and systems.   
• Build intelligent reports by extracting financial data from different databases to fulfil user requirements.
• Perform process mapping and continuous improvement of the financial processes.  
• Developed value stream reporting engine to manage end to end value chain.
• Developed and managed consolidation runs of sub ledgers of the different companies and the general ledger of the SAYGA investment in a way that helps the business to get accurate figures of revenue and cost of sales and show the real position of each company.
• Developed financial solution using ASP.Net
• Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis.
• Used advanced Excel functions to generate spreadsheets and pivot tables for reporting and analysis.
• Manage the integration of the ERP system and other subsystems.
• Mapped and streamlined the financial processes.

Confidential

Project manager and business process analyst

• Manage payment system projects and ensure the technical solutions are implemented on timely manner to ensure the goals and objectives are met.
• Ability to negotiate with business stakeholders in order to achieve overall project objectives.
• Develop project standards and improve existing processes when applicable.
• Extract required reports from different payment system databases.
• Analyze data and trends to identify the performance of the payment systems.  
• Managed the Electronic Cheques Clearance (ECC) project: The project complexity started from the requirements gathering due to the highly-ranked stakeholders with high influence. It also covered a very complicated vendor relationship due to the remote and international dealing. The project was successfully managed and delivered the set objectives on time and within budget.
• Developed project management office (PMO): I managed outsourced Contractor Company to develop and implement project management office for the bank which is responsible.
• ATM service improvement project: applying lean six sigma methodology to improve the quality of the ATM service. After the end of this project the ATM service quality has being increased by %20.
• Build AS-IS and TO-Be business process modeling for different payment systems such as mobile payment system.

Confidential

System Developer

• Analyze and gather requirements and specification for the new systems.
• Design a solution that fulfils the requirements.
• Implement the systems.  
• Developed client/server solutions using java and oracle database to handle the integration between the ATM systems and other billing systems such as telecom companies and international ATM systems.  
• Developed web based solution using .Net and Oracle database to resolve transaction disputes.
• Developed ATM monitoring system using .Net and Oracle database.