SUMMARY:

• Confidential is an experienced Business Analyst working in enterprise organizations such as General Motors and EDS.
• Her strengths include requirements gathering, data management, teamwork, strong analytical and multitasking skills and is detail oriented.
• She possesses the ability to work independently and with cross functional and cross cultural teams.
• She has excellent organizational and communication skills, to support working in a fast paced environment.

TECHNICAL SKILLS:

• Caliber RM
• CMM Levels 2 and 3
• COTS
• EDI
• IPACS Management System
• Lotus Notes
• Microsoft Access
• Microsoft Excel
• Microsoft Outlook
• Microsoft Point
• Microsoft Project
• Microsoft Sharepoint
• Microsoft Word
• ODBC
• Oracle
• Presage
• PVCS
• Quick Place
• Rational Unified Process (RUP)
• RTM
• SharePoint
• SDP - 21
• TSO
• UAT
• Visio

PROFESSIONAL EXPERIENCE:

Change Control Coordinator

Responsibilities:

• Worked with Confidential, testing and development teams to coordinate promotion activity timelines and promotion results
• Created builds for promotion activity into testing environments
• Analyzed promotion failure activity with development and testing teams motion results

Business Analyst

Responsibilities:

• Learned and utilized Vlookups in Excel
• Managed internal time keeping system for payroll
• Coordinated and completed (microwave, regulatory and closeout) uploads to the system and to the shared drive
• Reported daily 594 project status to multiple managers
• Supported corporate and remote staff associated with procuring, distributing and maintaining inventory control of office equipment, computers, and mobile phones
• Gathered and distributed vehicle inspection reporting documentation

Environment: Financial systems and Microsoft Excel

Business Analyst

Responsibilities:

• Developed and provided business expertise necessary to migrate new and existing functionality to the new Digital Asset Management (DAM) application
• Supported the conversion of a client server application to a SharePoint based application
• Possess strong written and verbal communication skills
• Prepared detailed specifications, documents, spreadsheets, and charts that included the implementation requirements
• Developed and maintained all the analysis documentation associated with the implementation
• Developed approach documentation detailing the process associated with the migration

Environment: SharePoint, Excel and Visio

Business Analyst

Responsibilities:

• Surveyed several Meals on Wheels facilities and was evaluated on the number of calls completed
• Achieved highest call volume
• Documented number of calls and analyzed and documented the results
• Used Excel to disburse the analyzed data from Oracle database, track, and report

Environment: Oracle, MS Office and MS Excel

Staff Accountant

Responsibilities:

• Entered data into system to create accurate tax returns using Ultra Tax
• Learned Ultra tax quickly in order to complete returns efficiently
• Researched property values with county departments in order to complete tax returns

Environment: Ultra Tax, MS Excel

Project Coordinator

Responsibilities:

• Gathered project information in support of the NGN project from all project managers
• Developed a project portfolio spreadsheet after gathering project forecast information from several Comerica Bank supervisors and managers
• Published meeting minutes in a timely manner for NGN Management Meeting and NGN Steering Committee
• Tracked site adds, deletes, and closures and documented process flow in Microsoft Visio
• Completed review of 150 site surveys and developed a detailed listing of each survey
• Tracked and corrected resource work and time keeping

Environment: Microsoft Excel, Microsoft Visio, Microsoft Word, and Lotus Notes

Project Manager

Responsibilities:

• Participated in Plan and Define phases of GM Manufacturing and Quality Wan Refresh Project
• Created, updated and distributed weekly project overview reports
• Gathered status requirements for 18 projects from GM and AT&T project managers on a weekly basis for reporting
• Utilized strong oral and written skills when communicating with the GM plants as the AT&T project managers
• Ran Pivot tables to extract business unit and site information from SOX reports in order to research what circuits were used for and to determine type of circuit
• Kept informed of latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account and business performance
• Analyzed data (pivot tables, sorts, and macro’s)
• Created pivot tables to analyze circuit information
• Communicated with global GM Business Units and Functional Skill Team staff to identify, collect and input demand and supply circuit data into the Tactical Database

Environment: Microsoft Excel, Hyperlinks, SharePoint, and Pivot Tables

Client Associate

Responsibilities:

• Scheduled, rescheduled, and reminded clients of appointments
• Handled claims processing and submitted claims to Confidential and made sure they were paid on time
• Interfaced with NASCO/HIPAA while processing claim forms
• Prepared ear mold repairs for timely shipment to manufacturer
• Loaded invoices into Quick Books in managing client accounting

Environment: Quick Books, Photoshop, and NASCO

Project Lead

Responsibilities:

• Created and ran macros in order to run reports
• Coordinated Project Manager training and ran customized training reports for management
• Utilized project management experience, SDP21 knowledge and CMM background to identify project execution or process deficiencies in areas of training, measurement and analysis and Configuration Management tools
• Downloaded, reformatted, and distributed customized GM Service Parts Operations Status Reports in support of weekly senior management review meetings for active projects
• Participated with General Motors’ personnel, Quality Assurance representatives, and Mentors to define, document, and help implement new processes to correct quality gaps
• Adhered to Project Management Office policies, procedures and methodologies

Environment: Microsoft Excel, Lotus Notes, and Quick Place

Business Analyst

Responsibilities:

• Facilitated meetings with the GM customer to extract requirements
• Synthesized complex information into concise, readable, unambiguous language
• Elicited information based on client and/or internal business needs, documents requirements and translated requirements into functional specification adhering to GM’s Software development methodology
• Owned written requirements and specifications, acceptance, Requirements Traceability Matrix (RTM) and related documents from creation and modification through solution delivery
• Showed a high degree of initiative in learning Caliber RM in a short amount of time and in populating SDP-21 documentation in support of Tool Control System Enhancements Project
• Acted as a liaison between GM Weld Tool customer and IT Web technical team in gathering business and functional requirements from GM Weld Tool customer and in reporting project status to management
• Strong understanding of technology as it relates to facilitating systems design
• Defined and refined business requirements on the Tool Control System Enhancement Project, a large and complex development project
• Organized requirements in Caliber RM so Tool Control System Enhancements Project progressed successfully

Environment: RTM, SDP 21, Microsoft Project, Caliber RM, HTML, PVCS, and Lotus Notes

Business Analyst

Responsibilities:

• Interfaced daily with GM’s new vehicle carriers to resolve logistical issues which resulted in successful delivery of GM new vehicles to dealerships and cost savings for GM
• Analyzed and developed solutions for GM new vehicle carrier’s requests for assistance with payment concerns
• Corrected data so that GM new or used vehicle carriers can accurately account for movement of GM vehicles
• Intervened on behalf of GM to correct vehicle shipping errors via railcars and trucks
• Provided second level support for GMs new vehicle carriers
• Streamlined process documentation for creating adhoc jobs which improved accuracy and efficiency of data change requests to VTIMS, a mainframe system
• Reported metrics to GM regarding any contact in regard to inquiries made to the VTIMS BOSS
• Attended PMI training classes in preparation for Project Management Professional Certification

Environment: PVCS, TSO, IPACS Management System, VTIMS (mainframe), Microsoft Excel, Lotus Notes, and Microsoft Outlook

Project Coordinator

Responsibilities:

• Documented processes with information provided from the business SME
• Collaborated with project team to define, develop, document, and test processes needed to support Executive Business Continuity Planning and Status Reporting project
• Defined layout of the process definition and of the processes that were needed to support the Executive Business
• Reviewed and tested integration of processes needed to support the Executive Business Continuity Planning and Status Reporting project
• Collected and assimilated data from several resources into 20 customized reporting spreadsheets containing up to 40 sites per business unit resulting in a successful project launch
• Performed Database mining, manipulation and alternative scenario calculations to support user requests

Environment: Microsoft Excel and Microsoft Outlook

Business Analyst

Responsibilities:

• Collected and reported metrics in support of GM Disaster Recovery Plan Quick Hits initiative
• Coordinated and served as the focal point for all communication in developing Site Disaster Recovery Plans (DRPs) for Pontiac and Warren Data Centers
• Planned and tracked work schedule for delivery of Site DRPs for Pontiac and Warren Data Centers

Environment: Microsoft Excel, Lotus Notes, and Outlook

Business Analyst

Responsibilities:

• Managed and modified the Master Schedule in MS Project for each CPAD release
• Communicated with the technical group so that the releases were successful
• Test Lead for User Acceptance Testing (UAT) in order to verify that requirements were met
• Interpreted requirement documents and updated the test documents accordingly
• Used COTS to load CPAD on several computers
• Collected and analyzed test data resulting in successful releases
• Demonstrated strong analytical skills and problem solving skills when analyzing problem with CPAD
• Documented CPAD requirements in MS Access and built releases from the requirements listing
• Tracked requirements in MS Access and created CPAD requirements reports for GM
• Analyzed feasibility and resource changes as a result of requirements modifications through impact analysis reporting
• Forecasted, budgeted and resource planned during the quarterly releases of CPAD
• Provided monthly status reports which included quality metrics regarding CPAD
• Defined and refined business requirements on the CPAD project a large and complex development projects
• Employed various business processes and applied this knowledge to use cases, supplemental specifications, process flows, data models, and test cases
• Prioritized action items and provided weekly progress updates
• Documented and presented data model for GMNAC management
• Translated technical system information into regression tests for CPAD
• Informed and advised affected parties of business impact
• Championed the business needs of the client and internal team while balancing the climate, priorities, capabilities and constraints of client
• Developed, maintained and demonstrated comprehensive knowledge of clients’ and Client’s technical environments
• Conducted Software Configuration Management audit to ensure compliance with software quality standards
• Authored and tested Distributed Application Disaster Recovery Plan for CPAD
• Planned and managed several releases of CPAD for GMNAC customer both locally and remotely
• Monitored and assessed progress of CPAD releases during project implementation
• Deployed several successful versions of Consistent Office Environment (COe) in support of GMNAC customer
• Ensured Software Quality Assurance by conducting a PVCS configuration audit of items in GM North American Logistics Inbound Parent project
• Documented meeting minutes, status reporting and assigned project tasks in support of the CPAD project

Environment: Microsoft Project, Microsoft Access, UAT, Lotus Notes, Microsoft Outlook, Microsoft PowerPoint, and PVCS

Business Analyst

Responsibilities:

• Contributed to Quality Review sessions on how to improve existing plant support processes
• Developed and implemented shut down plans for entire Pontiac West Assembly’s computer inventory and Corporate Video Services Network (CVSN)
• Evaluated and monitored maintenance contracts for cost savings resulting in reduction of EDS’ expenses
• Diagnosed and repaired workstation hardware related problems

Environment: Microsoft Word, and Microsoft Excel

Business Analyst

Responsibilities:

• Authored VISS procedure manual which improved efficiency of VISS support
• Trained new advisors in Chevrolet’s and Vehicle Information Service System (VISS) policies and procedures, call handling, and system utilization
• Negotiated reimbursement and goodwill requests with Chevrolet Executive referral customers
• Revised VISS training tools to provide most useful procedure for handling a VISS inquiry
• Authorized goodwill adjustments for Chevrolet owners on behalf of Chevrolet Motor Division
• Assisted hearing impaired Chevrolet customers utilizing Telecommunications Device for Deaf (TDD)

Environment: Microsoft Excel, and Microsoft Word