SUMMARY:

• Around eight years of experience as Business Analyst / SME on sales design - pricing modules to drive contracting and ordering for business flow.
• Extensive experience in Project Management involving in planning and implementation of projects, including creating project timelines and tracking project deliverables using appropriate tools.
• Experienced in understanding Confidential business requirement and provide business solution. Design and review of various documents including the System requirement specifications (SRS), Business requirement document (BRD), Functional requirement document (FRD), requirement traceability matrix (RTM) and testing documents.
• Expert in translating business needs into enterprise architecture and systems requirements.
• Responsible for estimating the project funding & drafting delivery plan and monitoring overall progress and use of resources, initiating corrective action where necessary.
• Responsible for defining roles & responsibilities, held kickoff meetings, help on developing scope statement and conduct follow-up meetings.
• Experienced in preparing and maintaining project, stage & exception plans as required and identifying and obtaining support and advice required for the management, planning and control of the project.
• Acted as liaison with program management and related project teams to ensure that work is not overlooked and kept track of project by schedules.
• Responsible for managing project risks, including the development of contingency plans and initiating corrective action when necessary.
• Experience in IT industry including design, development, modeling, implementation, and maintenance of business application/software.
• Extensive Knowledge and experience in environments using various SDLC processes
• Worked in Agile and Waterfall methodologies.
• Responsible for end-to-end implementation testing of the products (MIS, BVoIP and AVPN), including verification of those individual VoIP product components are operating in accordance
• Provided technical solutions and executed test plans to customers working closely with the sales team and support team for their specific VoIP networks for both FMO and PMO world.
• Expertise in using Siebel Analytics Scheduler to create and schedule reports to be delivered to users.
• Strong Knowledge of Data Warehousing concepts and Dimensional modeling using Star schema and Snowflake schema.
• Experienced in Oracle 10g/9i/8i, SQL Server 2000/7.x - designed and developed Stored Procedures/Packages, Database Triggers, Cursors using SQL, PL/SQL.
• Experienced in scheduling reports for maintaining up to date information and managing folders for sharing reports. Responsible in updating and deconstructing reports in real time, as needed.
• Expertise in performing Unit testing, Integration Testing and UAT.
• Experienced as Scrum Master while worked on agile methodology and responsible in facilitating daily Scrum, Sprint planning, Product Backlog grooming, Sprint Demo and retrospective meetings.
• Performing multiple tasks and adjusting to changing priorities and deadlines.
• Excellent team player with the ability to work independently and interact with people at all level
• Possess excellent communication, interpersonal and technical skills.
• Excellent problem-solving skills with strong technical background and good inter-personal skills. Quick learner and team player, ability to meet deadlines and work under pressure.
• High-level of proficiency in MS-Office products (PowerPoint, Excel, Word, Visio) and other word processing software programs.

TECHNICAL SKILLS:

Languages: C, C++, JAVA, SQL, shell scripting and PL/SQL

DBMS: MS- Access, SQL server 2000 and 2005, Oracle 8i, 9i, 10g.

Tools: and Utilities: SQL*Loader, SQL*Plus, TOAD, SmartDBcheck, Siebel Tools v7.x., MS Office Suite, MS Visio, MS Project.

Requirement and:

Project Management tools: TDP- Technology Delivery Platform, Rally, Rational Rose, Clear Quest, iRise, PRISM and EDR.

Testing tools: HP ALM/QC, JIRA, and Version1.

Methodologies: Waterfall, AGILE.

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

PM / Business Analyst

Roles and responsibilities:

• Responsible for defining roles & responsibilities, held kickoff meetings, help on developing scope statement and conduct follow-up meetings.
• Involved in planning and implementation of projects, including creating project timelines and tracking project deliverables using appropriate tools.
• Acted as liaison with program management and project teams to ensure that work is not overlooked and kept track of project by schedules.
• Monitored overall progress and use of resources, initiating corrective action where necessary and managing project risks, including the development of contingency plans.
• Responsible for application team staffing and assignment of resources on various projects.
• Analyzed and defined the scope for business rules of the project, gathering business requirements and documenting the same.
• Involved in high-level business requirement discussion and interpreted them into application level impacts.
• Analyzed and provided estimates on new and existing projects (maintenance) and took care of staffing & financial planning for the months spread.
• Responsible for breaking down application level impacts into cost level drivers which includes estimating the project and month-over-month spread for deployment and implementation.
• Involved in drafting detailed requirement document, interface document, user stories, acceptance criteria, estimation, and prioritization for product releases.
• Responsible for reverse engineering the requirements from applications.
• Analysis also involves querying databases for solutions pertaining the requirement.
• Work closely with the UX and UI design team to create wireframes, activity diagrams, business rules document and UX prototypes.
• Communicate with users and technical staff to bring projects issues and identify issues as early as possible to resolution.
• Involved in the Micro services implementation as an initiative from IBM.
• Acted as Scrum Master while worked on Agile methodology and responsible in facilitating daily Scrum, Sprint planning, Sprint Demo and retrospective meetings.
• Involved in forecasting the number of deliverables possible in an iteration.
• Worked closely with Product Owner as Scrum Master on Product Backlog grooming and Sprint Planning.
• Analyzed the XMLs and JSON structures related to the Micro service implementation, which involves creating the sample structures.

Environment: & Tools: MS Project, MS Office, Rally, HP QC-ALM, PRISM & EDR (AT&T-IBM specific)

Business Analyst

Roles and responsibilities:

• Designated as SME/SE for ADOPT & Pricer-D applications.
• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Performed extensive requirement analysis including Data analysis, Gap analysis and provide data definition and mapping tasks
• Supported live deal issues and provided prompt responses.
• Helped project management leadership in the implementation of new products and improved functionality for existing business systems as needed.
• Communicate with users and technical staff to bring project gaps and issues to resolution.
• Responsible for supporting technical documentation, interface requirement documentation, interface agreement documentation
• Involved in high-level business requirement discussion and interpreted them into application level impacts.
• Analyze and provide estimates on new projects and existing projects (maintenance).
• Involved in breaking down application level impacts into cost level drivers which includes estimating the project and month-over-month spread for deployment and implementation.
• Adhere to CR process for approved changes by updating requirements and socializing with key stakeholders (i.e. DEV, QA).
• Monitor and resolve customer trouble tickets and provide third-level application/engineering support in a timely fashion within the FMO and PMO process flows.
• Experienced in Rally, QC-ALM and TDP - Technology Delivery Platform
• Role involves day to day interaction with development and system architect team.
• Responsible for Test team staffing and assignment of resources on various projects.
• Co-ordinated and helped QA/Testing teams to develop and execute the overall test strategy and testing approach documents for each go-live release.

Environment: & Tools: MS Project, MS Office, HP QC-ALM and PRISM & EDR (AT&T, IBM specific)

System Engineer / Business Analyst

Roles and responsibilities:

• Responsible for the ongoing technical design, development and support of AT&T’s core products that were deployed in Wireless and Wire-line networks to provide benchmarking information to the telecommunication organization.
• Ability to translate business needs into enterprise systems requirements.
• Experienced working in the VoIP telephony industry on the service provider sides. Created production builds, configured User usage tracking & getting approvals from senior management.
• Interacted with developers for the specification, the execution and the validation of post-processing engines. Provided occasional testing and quality-assurance guidelines to peer engineers.
• Provided technical solutions and executed test plans to customers working closely with the sales team and support team for their specific VoIP networks for both FMO and PMO world.
• Knowledge of client/server processing and object-oriented analysis and design methodologies.
• Created auto purge for repository projects and scheduled as per the demand being able to log in, navigate, manipulate and manage files.
• Responsible for end-to-end implementation testing of the products (MIS, BVoIP and AVPN) perspective, including verification of those individual VoIP product components are operating in accordance with their respective product specifications.
• Monitored and resolved customer trouble tickets and provided third-level application/engineering support in a timely fashion within the FMO and PMO process flows.
• Worked on Siebel Inbound/Outbound Web Services, WSDL Files and testing Web Services using Web Service Simulation Tools.
• Performed System administration tasks like Setting log event levels, pulling and reviewing log files, component creation and configuration, patch application, app server stop and start, etc.
• Performance design best practices and performance tuning techniques on Siebel.
• Expertise in upgrading Siebel Analytics Platform 7.x to Siebel Analytics platform 7.8 or higher.
• Expertise in Siebel security design, including designing a solution to meet unique business requirements using Siebel controls such as Roles, Responsibilities, Positions, etc. to facilitate appropriate screen and data access across a diverse user group.

Environment: & Tools: MS Office, HP QC-ALM and PRISM & EDR (AT&T, IBM specific)

Siebel Analytics Developer / Administrator

Roles and responsibilities:

• Data modeling using ERWIN with extensive normalization activity. Actively involved in the Design phase of the development; conducted detailed Data Modeling for the database to be developed. Responsible for both the creation of logical design as well as physical design in terms of physical configuration on the storage media.
• Creation of database, tables in Oracle8i.
• Analyze Design, and Develop Siebel Analytics Metadata repository (RPD) that consists of Physical Layer, Business Mapping and Model Layer, and Presentation Layer.
• Created Star Schema, Hierarchies, Level Based Measures, and Security using External Table Authentication, Session Variables, and Initialization Blocks.
• Developed and debugged many Dashboards using different Analytics Views (Pivot Table, Pie/Bar Chart, and View/Column Selector, Narrative View), Dynamic / Interactive Dashboards with drill-down capabilities using global and local Filters.
• Effectively migrating webcat, Skins and Style sheets from one server to another server by using catalog manager.
• Merging of repositories and migrating to multiple servers.
• Creating production builds and getting approvals from senior management.
• Using OOTB Functionality, have configured Usage Tracking.
• Utilized session variables, repository variables and initialization blocks in the repository building and modification procedures.
• Created auto purge for repository projects and scheduled as per the demand.
• Utilized Siebel Delivers for sending real-time, personalized alerts via intelligence agents (iBots) to intelligence dashboards for subscribed users.

Environment: Siebel Analytics, Oracle9i, PL/SQL, UNIX, Erwin 4.0.

Confidential

Events Admin

Roles and responsibilities:

• Organizing facilities for events like meetings, seminars, social gatherings, workshops, conferences.
• Maintained events database & assisted users with computer difficulties.
• Designing arrangement setups for special events using Microsoft Excel 2007.
• Processed the events request and made sure the gatherings were well organized.
• Generating weekly and monthly statistical reports for all events in advance.

Office Admin

Roles and responsibilities:

• Provided support to students enrolled in the health insurance plan provided by the University using Datatel software.
• Installed and updated the student’s insurance information in the database.
• Provided customer service by contacting the students for immunization updates.
• Generating weekly and monthly statistics and report.
• Made sure that Students' individual needs are attended to in a confidential and caring manner.
• Maintaining confidentiality on all information and records pertaining to any aspect of a student's health.

Process Officer / Systems Analyst

Roles and responsibilities

• Worked with management professionals, analysts as well as other business teams on requirement gathering.
• Worked on Marketing Analytics module and developed reports.
• Identified Facts and Dimensions according to the design specification.
• Utilized session variables, repository variables and initialization blocks in the repository building and modification procedures.
• Created, modified, and administered analytics intelligence dashboards with links to web sites; HTML text; links to documents; and embedded content, such as images, text, charts, and tables.
• Architected and implemented change data capture and slowly changing dimension design.
• Created, modified and formatted requests, along with charts and filters, in Siebel Answers.
• Developed various kinds of reports in various views for better user readability.
• Analyze Design, and Develop Siebel Analytics Metadata repository (RPD) that consists of Physical Layer, Business Mapping and Model Layer, and Presentation Layer.
• Created various user groups and assigned them appropriate permissions and privileges.
• Utilized Siebel Delivers for sending real-time, personalized alerts via intelligence agents (iBots) to intelligence dashboards for subscribed users.
• Trouble shooting the issues related to repository models and report development.
• Primary responsibilities were analysis, programming, testing, documentation and user training of a new mainframe batch and on-line manufacturing system through JAVA language.
• Developed operations from database to GUI (SQL, java code for working with DB via JDBC /select, insert, update, delete/,java code for process users requests and code for provide business logic) using JAVA
• Utilized Siebel Delivers for sending real-time, personalized alerts via intelligence agents (iBots) to intelligence dashboards for subscribed users.

Environment: Siebel Analytics, Oracle 8i, UNIX, JAVA, PL/SQL, Erwin Data Modeler.