SUMMARY

Experienced knowledgeable IT Professional with 11+ years working in Telecom and Capital Market/Retail/Mortgage Banking and payment based Industries both domestically and abroad.Highly proficient in elicitation, rationalization and documentation of business requirements, and the creation of design specifications including User Storiesin Agile Methodology or FSDs for Waterfall Methodology. Experienced with quote processing and Salesforce. Always an advocate of the business and the customer, has consistently enhanced IT efficiencies and cost reductionsthrough streamlining of systems applications as well as the processes to deliver them. Experienced in QA Testing efforts and test cycle.

TECHNICAL SKILLS:

• Microsoft Office Suite and Microsoft Visio
• CA Agile Central Rally Dev, Waterfall and Agile User story inception to execution.
• Java (JDK 1.4), JSP, J2EE, UNIX, HTML, XML, Oracle 9i/10g, SQL Server 2005, DB2,MS - Access, MySQL, JIRA, HP Service Center, HP Quality Center (ALM), IBM Rational ClearQuest Web, PAC2000, Maximo, Tableau (10.1.3).

WORK HISTORY:

Confidential, Bellevue, WA

Sr. System Analyst/Business Analyst (Retail Payment Systems/ EMV Implementation)

• Creation and driving of architectural and system oriented solution towards achieving the market expectation as well as to maintain customer engagement and satisfaction.
• Ensuring that project caters to pre - defined and expected timelines and delivery schedules.
• Creation and clarification of User stories from a system as well as a timely solution point of view from an end-to-end delivery perspective.
• Establishing relationship with the Client and associated teams to ensure that issues are resolved in an efficient and prudent manner.
• Reporting on project deliverables as well as ensuring market specific trends are communicated effectively and to the responsible leadership teams.
• Creation of mapping relevant to ecosystem and swaggers ensuring pertinent communication.
• Implementing solution utilizing microservices and Cloud based accessibility on PCF approach.
• Collaborate intensely with Product Managers achieving Vision and strategizing the approach.
• Creation of change requests and relevant project schedules and charter wherever applicable.

Confidential, Bellevue, WA

Sr. System Analyst/ Business Analyst (Front-end UI, B2B E-Commerce Systems)

• Delivered successful multi-enterprise and operational driven projects (17+) from conception to implementation handling systems analysis and design while collaborating with multiple Product and Business Owners.Projects spanned B2B E-Commerce functionality and SFDC including Offers management, inventory status, credit card processing and equipment financing.
• Perform as pseudo Product Owner towards accomplishing project objectives.
• Work closely with Legal partners and Sales team to ensure viability of the delivered product.
• Working with management to ensure budget allocation and risk compliance.
• Presented flow diagrams and status updates on transitions and impact level understandings of ongoing projects to senior leadership for IT and Business and sponsoring stakeholder partners.
• Backlog grooming, assigning of prioritized User stories across multiple projects and streamlines.
• Created efficient cross-team requirements/design analysis in both Agile and Waterfall.
• Created FSD/WSS/Rally Based User Stories documentingdetailed design solutions including process flows and UI wireframes and screen comps.
• Led JAD sessionsidentifying impacts across complex enterprise ecosystem.
• Worked with PCI compliance towards validation of Credit Card details and VESTA systems.
• Collaborated closely with development/testing resources to ensure implementation of business requirements and product management consolidation with executive leadership and business.
• Provided analysis support to testers and business operationsduring QAT/UAT and BVT efforts.
• Identified system impacts and design specifications for myTMO.net platform for Retail industry.

Confidential, Charlotte, NC

Technical Analyst/ Business Analyst

• Created UI specifications with data element mapping after researching SWIFT message elements and formats as a part of CLS Bank Direct Settlement Member to facilitate the execution of FX transactions. Generated periodic reports based on statistical analysis of the data from various time frames and currencies/regions using SQL Server Reporting Services (SSRS).
• Hands-on troubleshooting to resolve production issues, implement CR’s and enhancements.
• Created design specifications for multi-browser testing with browser compatibility scenarios
• Created knowledge repositories for creation of WAM Id and analyzing SQL recurring tickets.

Confidential, Charlotte, NC

Business Analyst / Technical Analyst/ Production Support / Developer

• Collaborated with application architecture teams and business stakeholders to identify change. Implemented business requirementsresulting in significant redesign to enterprise systems. Projects spanned mortgage applications, global fraud, bulk foreign exchange on wires and drafts, as well as AML and KYC operations. Initiatives automated user based request/operations resulting in savings of millions of dollars and 35%-40% improved staff efficiency.
• Led initiatives to ascertain and prepare asset management strategies for legacy systems and helped transitioning database (Oracle, SQL) based applications for migration.
• Support and strategy for Fraud detecting product and tools for Data management to replicate changes in user/flagged accounts/transactions. Handled redesign of Infrastructure approach.
• Supported production issues thoroughly tracking and documenting ticket resolution
• Ownership as a Primary POC for International Payments for Bulk Foreign Transactions in ACH/Wires/Drafts payment across Global Systems impacting HNW Clients.
• Managed Program for migration of Customers ‘Templates for Foreign Transaction’ to new app.
• Created Project Charter and DTD schedules with regards to Release and execution of projects.
• Led in Infrastructure Management and as an SME for projects requiring relevant changes.
• Managed and created Program (concept to delivery) that led to savings up to 45% ofprevious expensesthrough configurability and reuse eliminating redundant development costs.
• Worked on ensuring successful delivery and implementation of Cash Pro Online Payment application and Bank of America Direct application for the bank.
• Createddashboards for Executive Leadership focused on process control for application time to market. Projects were delivered with 25% less defects and 40% faster from inception.
• Created sequence and UML diagrams for application structure and program flow.
• Development of Java based applications using J2EE (EJB, MDB), UI (JSP, Servlets etc.)