PROFESSIONAL SUMMARY:

• Experienced Business Analyst with a strong understanding of Business Requirements gathering, Business Process Flow, and Business Process Modeling.
• Diverse experience working with various domains which includes Human Resources, Consumer Packaged Goods, Healthcare and Government.
• Experience in writing Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirement gathering, design, development, testing and deployment.
• Adept with different software development methods like Agile (SCRUM), Waterfall and Hybrid.
• Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using tools like MS Visio and Lucid Charts.
• In - depth working experience implementing various elicitation techniques - Document Analysis, Interface Analysis, Prototyping, Brainstorming and Requirement Workshops.
• Excellent skills in facilitating Joint Application Development (JAD) sessions for eliciting functional requirements that support high-level business requirements.
• Expert in writing detail system Use Cases, developing business Test Cases and working with QA teams during the testing phase thereby facilitating acceptance testing with stakeholders and business users.
• Strong experience facilitating Triage meetings.

TECHNICAL SKILLS:

Standards & Methodologies: HIPAA, ACA, SDLC, CMS forms

CRM: Salesforce.com, Zoho

SDLC Methodologies: Agile, Waterfall, Prototyping, Hybrid

Business Modeling Tools: MS Visio, ARIS, Lucid Charts

Quality Management: HP Quality Center, JIRA

Requirements Management: BluePrint, Rally, Contour

Project Management: MS Project Professional, Workfront

Operating Systems: MS Windows XP, 7 & 8

Content Management: MS SharePoint, Confluence

WORK EXPERIENCE:

Confidential, Atlanta, GA

Project Manager/Business Analyst

Responsibilities:

• Created ad-hoc reports for the program executive on various points such as team performance, IRS 1094-C and 1095-C filings, Marketplace Appeals
• Used Toad tool to query and report on client/employee data
• Developed Standard Operating Procedures (SOP) to improve team performance
• Mapped out current business processes using MS Excel and MS Visio
• Created a robust training curriculum to minimize employee onboarding time
• Helped team adopt basic Project Management practices
• Assisted team in adopting a new Project Management tool (Workfront)

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Documented Workday non-functional requirements such as scalability, performance, user base, security, disaster recovery, support, devices, UX, file sharing and legacy system sun setting.
• Conducted an in-depth 30,000+ user base analysis to identify future system application use, define roles and devices used for access.
• Created technical diagrams of 150+ integrations at a high level system functional area level to detailed technical architecture level for both business and technical audiences.
• Documented data conversion (ETL) requirements in a solution design document, as well as document a data conversion narrative to identify and mitigate risks by assigning controls throughout each step of the data conversion process.
• Lead a data cleansing effort of legacy SAP data to be loaded into Workday
• Defined roles and responsibilities of a newly formed organization within TCCC GIT leading activities such as defining roles and responsibilities, organizational purpose, principles, interaction with business partners and artifacts.
• Responsible for application roadmap activities for several functional areas conducting activities such as current state analysis, budgeting/finance and application/technical health and business process improvement.

Environment/Tools: Windows 8, MS Office 2013, MS Visio 2013, Lucid Charts, MS Access 2010, SharePoint 2013, Confluence, HP ALM, Workday, SAP HCM, Hybrid Waterfall Methodology, Agile

Confidential, Atlanta, GA

SAP Master Data Business Systems Analyst

Responsibilities:

• Possessed a thorough understanding of the data, sources of data, and relationships of data in order to generate meaningful information for management and others throughout Confidential .
• Completed SAP configurations for changes requested by business partners.
• Worked directly with IT development team for analysis and defining process flows, data flows and diagramming.
• Participated in cost-benefit analysis to identify the optimal Master Data source systems.
• Lead effective meetings for IT Development, Deployment, Master Data Governance, and Master Data Harmonization teams.
• Documented Master Data Business Requirements and Functional Specifications for a Customer Contact Center SFDC project.

Environment/Tools: Windows 8, MS Office 2010, MS Visio 2010, MS Access 2010, ARIS, SharePoint 2010, HP ALM, SAP, Winshuttle, Hybrid Waterfall Methodology

Confidential, Nashville, TN

Business Analyst

Responsibilities:

• Facilitate JAD Sessions with the State of Tennessee’s Bureau of TennCare to elicit requirements using MS Office products (Word, Excel, PowerPoint).
• SME for four main functional areas of the TEDS application.
• Owned the Security Matrix of the TEDS application by performing as-is/to-be analysis from the inherited Core Avance Security Matrix to match requirements of the TEDS application.
• Responsible for the correspondence portion of the system which will allow more than 1 million members to receive notices such as approval, renewal and termination notices by print or electronic mail.
• Utilized HP Exstream to modify existing notice templates, as well as create new notices templates to meet correspondence requirements for TennCare.
• Organized and facilitated daily and weekly meetings with the testing team to assist in translating notice triggers/requirements and creating Test Verification Procedures (TVP).
• Took the lead on 3 contingency projects to allow TennCare to receive and process Medicaid, Long-term Care (LTC), and CHIP Account Transfers from the FFM due to the delayed Go-live date of the TEDS application.
• As a part of the contingency project I created an Interface Control Documents (ICD) based on regulations set by CMS to outline the Account Transfer Process between TEDS and the FFM by way of the Federal Data Services Hub while adhering to HIPPA and PHI/PII regulations.
• Coordinated with third-party vendors along with TennCare and CMS to document requirements for the Account Transfer Process.
• Created an Interface Control Document (ICD) for the TEDS interface with the Tennessee Department of Corrections.
• Worked directly with the QA team in writing/executing test plans and test cases for the several functional areas I was responsible for.
• Used Contour to log requirements, conduct impact analysis, as well as create/execute test cases.
• Used JIRA as a tool to triage defects and log/work system change requests.

Environment/Tools: Windows 7, MS Office 2010, MS Visio 2010, MS Access 2010, MS Project Professional 2010, SharePoint 2010, FileNet, HP Exstream 7.0, Waterfall Methodology

Confidential, Atlanta, GA

Junior Business Analyst

Responsibilities:

• Created Use Cases, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams to clearly document business process using MS Visio.
• Worked on a Scrum team with responsibilities such as documenting user stories, defining the backlog and coordinating sprint planning.
• Utilized HP Quality Center for requirements management, agile testing and defect management.
• Analyzed the existing gaps and risks in the current Contact Center and Sales processes and created Gap Analysis document for business review.
• Designed current state and future state Sales process flows and mapped it to the Business requirements.
• Configured and customized various Standard objects, Custom objects, Page layouts, Validation rules, Workflow rules, Email Templates, Reports for the Sales application.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Performed User Acceptance Testing of Kaiser Permanente CRM platform.
• Analyzed the current user account management process for Kaiser Permanente Revenue Cycle reporting platform and recommended and improved processes.
• Elicited requirements from the Human Resource department for workflow process improvements in SharePoint.
• Organized and facilitated JAD Sessions between Business Leads and IT teams.
• Actively participated in unit testing, system testing, regression testing and UAT.

Environment/Tools: Windows, MS Office, MS Visio, MS Access, MS Project Professional, Agile, SharePoint, Salesforce, HP Quality Center