SUMMARY:

• Business Analyst with 5 years of experience in Business Analysis, Quality Assurance and in various mission critical projects.
• In - depth knowledge and a practical experience of using Agile, Scrums, BusinessProcess , SAAS, Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development and MS Visio. 
• Highly skilled in transforming the needs of Business users and stakeholders to the functional/technical requirements. 
• Served as a critical resource like SAAS and liaised between subject matter experts and technologists throughout the project life cycle. 
• Excellent conceptual and technical skills to create  Business Requirements Document, Functional Specifications Document, and Process flow Diagram, and Detailed Design Document . 
• Analyzed and defined Business processes both "as is" and "to be". 
• Conducted a Joint Application Development (JAD) session with stakeholders and Business partners to resolve open issues. 
• Developed use cases using UML and MS Visio foran ease with system interaction. 
• Good at communication both verbal as well as written and good at team work. 
• Worked with the project team to determine appropriate test plans, deployment plans and supported the product launch. 
• Worked with Analysts, Managers, Developers and Testers for complex projects during the SDLC and SAAS. 
• Identified and communicated risks and with possible solutions. 
• Modified and changed the User Interface (UI) as per the system requirements and client requirements. 
• Prioritized work requests from project team. 
• Performed a Change Management Role when the new requirements were proposed performing impact analysis. 
• Interacted with QA team for Unit/System testing/Integration . 
• Gathered requirements, future state design and fit-gap analysis with Business stakeholders.

TECHNICAL SKILLS:

Methodologies : Waterfall, Rational Unified Process (RUP), Agile methodology

Platforms : Windows/NT/2000/XP, MS-DOS

Languages : SQL, UML 2.0, XML/HTML,

Databases : MS-Access, MS SQL Server 2008 R2 management studio, Oracle11g, Toad

Business Modeling Tools : Rational Rose, MS-Visio, Visual Studio

Requirement Management Tools : Rational Requisite Pro, Clear Quest, Clear Case, Rally

Test Management Tools : HP Quality Centre V10.0., JIRA

Project Management Tools : MS Project, MS Office: Excel (Pivots and Micro’s), MPP, MS Visio

Reporting Tools : Jaspersoft, Tableau 

PROFESSIONAL EXPERIENCE:

Confidential, Down grows, IL

Business Analyst

Responsibilities:

• Prepared the Functional Specification Document (FSD) and Software Requirement Specifications (SRS) as per SEI CMM standards.
• Conducted the JAD Sessions with stakeholders and developers to have a clear picture of a project.
• Gathering business requirements from the Business team and generating system workflows
• Implemented RUP (Rational Unified Process) methodology for iterative and incremental development of the system.
• Worked on improvement of Claims Reimbursement User Interface for a better experience and incorporate changes as per HIPAA guidelines using the gap analysis.
• Captured all HIPAA related EDI data in the back end repository and supported integrated EDI batch processing.
• Implemented HIPAA 4010 that includes EDI X12, 837, 834, 278, 270 in the newly upgraded system and worked closely on the Electronic Health Record system as a CRM web based application.
• Developed an implementation guide for Partners for EDI X12 transactions such as 834, 835,837,270 and 271
• Wrote SQL scripts for creating performance evaluation reports.
• Analyze EDI  claim rejections and implement data / process fixes that will lead to the elimination of rejections and proper payment by insurance payers. 
• Analyze EDI  process content for validity and work to program bridge routines in SQL to accommodate data requirements
• Developed test cases and test plans on the basis of requirements and also did manual testing of the functionality of the application to ensure that the application is able to handle a lot of data.
• Used UML to create use case diagrams, sequence diagrams and activity diagrams.
• Performed Backend testing by using PL/SQL queries to test the integrity of the application.
• Developed flowchart and process diagram using MS Visio.
• Conducted interviews with clients to analyze their data and gather requirements.
• Was in regular contact with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.
• Identified bugs during the test phase and reported them using HP Quality Center.
• Maintained Traceability Matrix throughout the project.
• Used the Rational Unified Process (RUP) to build the different phases of Software Development Life Cycle (SDLC).
• Involved with various vendors in contract negotiations including working closely with the finance team in finalizing per member per month PMPM payment system with the vendors.
• Experienced in drafting customized encounter data, reverse encounter data and accumulators.
• Conducted multiple Ops readiness meetings with various lines of business to align with ACA and the new market place Health Exchange
• Involved in developing the new child only pediatric QHP compliant dental benefit plans and adult dental insurance products for the IU65 segment on and off exchange.
• Worked closely with alliance and other external business partners including HPS, United Concordia and RRD in streamlining the process.
• Involved in the integration of stand-alone qualified child only and adult dental products into the existing sales channels.
• Successfully generated a custom project plan to support Ancillary Business Unit with the senior project managers including a revised BRS template to suit the new medical landscape.

Environment: RUP, SQL, MS Visio, MS Office, UML, JAD, Windows XP, Rational test Manger

Confidential

Business Analyst

• Initiated the project from scratch by laying Scope, Project plan, Low level design working with various Project lead/Mangers and SAAS.
• Organized project kickoff by assembling cross functional teams.
• Identified SME’s in technology controls team for Risk and Control toolset and Service management toolset for integration/migration efforts.
• Extensively interacted with various stake holders throughout the project.
• Elicited requirements, interviewed several users across various zones.
• Successfully conducted BRD sessions with the client team and the development team in an Agile environment.
• Sound understanding of Billing Operations governance tools.
• Accommodated various sessions with the development, testing and quality team to demonstrate the requirements using various artifacts such as BRD, User stories and project scope document.
• Was part of the Big data team and was involved in various projects related to Billing, Catalog management, Sales and Marketing, Customer management and Analytics.
• Developed Features, Epics and user stories for various Big data projects internally.
• Worked closely with the Data Architects to study the feasibility of the solution and made suggestions with respect to company policies.
• Conducted Impact analysis for various projects to analyze the end results.
• Created use case diagrams and mock ups for various scenarios involving Big data to provide a better understanding of the requirements to the development team.
• Worked with tools like Rally (currently CA Agile Central), Rational Rose and MS Visio.
• Worked with various scrum teams and managed product backlogs to enable smooth flow in the project.
• Served in the capacity of Business Analyst working in conjunction with stakeholders/ telecom/IT support to solicit requirements for IVR functionality
• Working in the Telecom Expense Management (TEM) solutions platform to assist in automating the entire telecom lifecycle including contract sourcing.
• Simultaneously managed 4 to 5 projects which are present in various phases of SDLC.
• Worked with external clients such as CASK to communicate the requirements of our Big Data team and enable new features through this.
• Instrumental in developing various documentation required for the project - Business Requirement Document, Technical Design Document, RNC Change Management Plan, UAT defect Log.
• Extensively used MS Visio, Balsamic Mock up tool, and Project pencil for visualization of various use cases.
• Involved in technical analysis for RNC toolset. Prepared mapping document for source files and database columns. Ensured all the offshore queries are answered and development is advancing.
• Ensured project is meeting timelines specified to client.
• Laid change management process to handle change request.
• Following IIBA(International Institute of Business Analysis) standards in business analysis Co-Ordinated UAT and ensured all the issues are properly interpreted by offshore team and defect log is updated and issues are fixed.

Confidential

Business Analyst

Responsibilities:

• Worked with Scrum Master implemented the Agile methodology of software development to develop User Stories and Dashboard for the system. 
• Facilitated in Daily Stand-Up meetings to gather team's progress on the project. 
• Facilitated in Release Planning (backlog grooming), Sprint Review Meeting, and Sprint Retrospective Meeting. 
• Guide the development teams to break down large and complex user stories into simplified versions for execution in Agile environment 
• Worked closely with Database team to perform Data Mapping and Data Modeling 
• Conducted meetings with business users and SMEs to identify and gather various Functional and Non-Functional requirements 
• Consolidated business models as per Indian GAPP to arrive at valuation during private placement talks 
• Designed, and implemented SAP for business consolidation as per Indian GAPP
• Responsibility included liaison with finance teams and SAP consultant and also preparation of blue print and financial statements for SAP implementation.
• Conducted market research and analysis in capital Markets consisting of Stock Market and Bond Market 
• Developed Use Case Diagrams, Business process flow diagrams, Activity/State diagrams using MS Visio 
• Coordinate project initiatives with software developers, stakeholders, project managers and software testers. 
• Involved in Policing JIRA & ensuring documentation is filled out in a timely manner 
• Set up internal meetings and calls with vendors where necessary 
• Documented minutes of meeting for all of the requirements and inputs from the stake holders 
• Updated management with various Project metrics 
• Documented Test Cases and managed change requirements with JIRA 
• Involved in functional testing and integration testing of the application 
• Involved in User Acceptance Testing ( UAT) with large cross functional team 

Environment: Windows NT, SQL, Microsoft Visio, JIRA.

Confidential

Business Analyst

Responsibilities:

• Experience of doing documentation on business requirements.
• Clarified client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Assigned Q.A. team members to develop test cases, browser requirements, functional analyses of online products, and worked with internal and external clients, content producers and stakeholders to conduct interim project reviews and final project weeks prior to launch.
• Developed test plans and test cases.
• Interacted with the developers on resolving the reported bugs and various technical issues.
• Gathered Business Requirements and wrote Business Requirements Document (BRD) by working with the client IT staff, project managers.
• Supported the Program Manager in balancing project goals and business needs
• Assisted the Account Management people in reviewing the account of the customers.
• Documented various workflow diagrams like AS-IS and TO-BE processes.
• Translated Business requirements to functional and technical language with the help of Use cases and UML diagrams for developers.

Environment: Project Plan, project scope, use cases, sequence diagrams, production plan, Business Requirements Document, UML.