Sr. CRM Business Analyst Resume

SUMMARY:

Enterprise Solution Implementation Consultant /Administrator/Business Analyst with more than 7.5 years of experience in IT Industry. Accomplished Business Analyst in achieving operational efficiency in the industry. Business process improvement, data analysis, functional testing along with ability to successfully initiate, plan and execute projects.
B.E in Computer Science from KNS Institute of Technology with an experience of over 7.6 years as a Business Analyst and more than 2 years as a Developer.
Currently associated with Accenture Services Pvt.Ltd as a Senior Business Analyst.
Gained experience in Business consulting, Salesforce, SDFC technologies, Project management and Quality Management and Assurance.
Expertise in handling various Agile projects within time and cost parameters.
Proficient in Designing, Testing, Troubleshooting, Debugging and Software Activities.
Successfully completed trainings on Business Analysis from IIBA Accenture Services Pvt.Ltd.
Conversant with Programming Language as JAVA and C++, Operating System and Productivity Tools like Harvest, Quality Center, HP QTP and Internet Applications.
An effective communicator with excellent interpersonal, logical thinking & analytical abilities.

SUMMARY OF SKILLS:

Salesforce CRM, PRM, Admin Project Management Agile Methodology Global Reservation Systems Workflow and Approvals Email services Quality Analysis Data Loader Release Management Budgeting Business Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential

Sr. CRM Business Analyst

Responsibilities:

Conduct workshops with Business users to create the As - Is process.
Create Visio process maps.
Conduct interviews with various stake holders to gather requirements and create BRDs for various projects.
Create priorities of requirements, create delivery plan
Create mock ups for the To-Be system and create presentation for the stakeholders meeting.
Showcase the To-be systems to the stakeholders and acquire the approvals.
Perform the UAT testing and document the results, long with test scripts.
Perform the admin activities for ADHOC requests from users.

Confidential

Sr. CRM Business Analyst and Salesforce Admin

Responsibilities:

Conduct Business Requirement gathering sessions
Convert requirements to Functional Requirement documents
Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields other standard functionality.
Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
Experienced to maintain, enhance and create workflows and validation rules.
Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
Engaged in functional configuration and implementation of Salesforce.
Creating prototype for demonstration of design solution and testing Unit Application.
Develop metrics used to determine inefficiencies and areas of improvement
Analyzing documents and preparing UAT test cases as per the requirements of the application.
Writing up user training material.
Applying Quality Center for test planning and bug tracking.
Preparing daily status reports, weekly progress reports, RTM and defect logs.
Organizing Release Management activities and short term data fixes using Data Loader Utility.
Expert in Manual test management in Quality Center.
Involved in conducting project Kick-off, creating SOW, and preparing RTM Documents
Assessing Test automation feasibility

Intern/Associate

Confidential

Responsibilities:

Awarded Golden Achiever Award for the handling the team efficiently.
Attained celebrating performance points for performing exceptionally well.
Appreciated by the company for training new resources on SDFC configuration and Major Go-Live of PRM Release of Salesforce.
Recognized as an excellent team player and a good leader.

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